Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Ok, but disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset was comfortable and sound quality was fair but callers complained microphone quality was poor. Ended up returning for a refund.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the microphone, next time, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if the headset doesn't have any updates available through Plantronics Hub: https://bit.ly/38am9Uz. Please note our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Plantronics - Voyager 5220 Bluetooth Headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these headsets. They have a design flaw where the flexible portion breaks if you us it too much.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review of our Voyager 5220 headset, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If the headset is damaged, we recommend replacing this unit. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Warranty is best when purchasing this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Without a warranty you are wasting your money. I've had to return this product many times. The 1st one lasted about a year after that a few mo
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
No one can hear me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Add this about three months and I get constant negative feedback that no one can hear me on calls.
No, I would not recommend this to a friendGood for the price point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good. Noticed in some areas that it disconnects and then connects back. May need to update software so for now giving it 4 stars
I would recommend this to a friendBlue tooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device can’t be connected to the phone at all times , so one must keep reconnecting
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Yousef and thank you for sharing your honest review. We're sorry to hear about your experience. Once the earpiece is paired to a mobile phone, the earpiece should re-connect when powered-on, unless there is a second Bluetooth device pairing with your phone. In this case your phone is preferring the last device it paired to. If this is not your case, please test the earpiece with a different mobile phone, as it is ideal to find the cause of the issue. Thank you for bringing this to our attention. For further technical assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
- Cons mentioned:Fit
Horrible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is hollow and staticky...not the quality i expected.....doesn’t even fit securely....planning to return this!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
Terrible Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this Bluetooth device yesterday and I'm going to return it tomorrow! This is the third Bluetooth device I've tried and I am having trouble keeping all of them in my ear. This is the worst one yet because of the floppy apparatus you're somehow suppose to fit behind your ear. I can't keep it in and it feels uncomfortable so I wouldn't recommend this device to anyone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .I'm sorry to hear you hare having an issue with the wearing style you have. Most distributors have a 30 day return policy. If your headset is 30 days or younger you may want to return it through your distributor for a different wearing style. Like the Voyager Focus (headband) or Voyager Edge (ear bud).
Hurts my ear but works good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headset works great and would have loved to be able to use it full time but the ear piece cuts into my ear no matter what size ear piece I use.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear you we're not able to find a comfortable fit. Please make sure to try each size of ear gel including the foam covers included in the package to give you a more comfortable and secure fit. In any case, we thank you for bringing this to our attention. We will make sure to forward this to our team for consideration. Please note we try to design our products to fit the majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
We'll swap it out at the store to get another one
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery only lasted about 2 hours before it goes dead charge it up all night but it don't last but only 2 hours. I will try to go back and maybe swap it out I know sometimes you can buy a defective item but we'll try it again
No, I would not recommend this to a friendBluetooth Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i wanted and works well for my job. I would definitely recommend this product.
I would recommend this to a friendToo bulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hear callers. Difficult to operate and too bulky for my liking,
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
Thank you for letting us know about this. Your feedback helps us do better.
**Nope, Don't Do It **
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to maneuver the buttons/switches when on the ear. Also, the weight of the device made it hard to stay on the ear. Liked the older version better.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!
Not worth the money. Sound 2 star!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qualities sucks for the price. I might as qell bought a $29.00 ear piece.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; However, we're sorry to hear you were not happy with our product. The Voyager 5220 is one of our best communication devices, specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the Bluetooth connection between your phone and earpiece. To do so: https://bit.ly/2OOMfnw. Also, ensure the earpiece has the latest firmware version through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone model, and while it is paired with a single Bluetooth device, is also ideal to determine the cause of the issue. If you still get the same results, even after following the previous steps, then the earpiece might have an actual problem and it is best to replace it. This model counts with a one-year limited warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
So so
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charging stand doesn’t come with it and I can’t find one
No, I would not recommend this to a friendGreat but drops calls after a while. Warranty reco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the nicest bluetooth's. With that said they just do not last! You have to get the warranty.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Lisa and thank you for sharing your honest feedback on our Voyager 5220; However, we're deeply sorry to hear you feel that way. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. If you're unit is no longer charging, please try using a different micro-USB cable along with a 5-volt wall charger. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Furthermore, on the following link you will find a few tips on how to extend the battery life of our products: https://bit.ly/35IMed5. If you get the same issue, even after following the previous steps, then the unit might have an actual problem related to hardware and it is best to replace it. This model counts with a one-year manufacturer's warranty. We have shared your comments with our team, as we appreciate feedback based on customer use to create the best products. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878.
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! had it for 3 months Battery Died, Good Luck dealing with Plantronics Customer Service, Useless!!!!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review of our Voyager 5220, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging correctly, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Poor life battery product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. The charge don’t last long is costly annoying to be charging your Bluetooth every three hours. When connecting to my two way radio it a couple of times as it lags to find it. The price is too expensive for the charge it gives to talk. I charged it all night and when I turn it on the time charge it tells me I only get between 3 to 4 hours.
No, I would not recommend this to a friendNot as good as my old one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Different buttons, different tones, different charger. Not worth the exrta money spent. Honing back to the Traveler model.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello there! Thank you very much for your honest review on our Voyager 5200 headset, however, we are sorry to hear it wasn't for you. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you require technical assistance, please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact
- Cons mentioned:Fit
Worst Bluetooth earphone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit properly and the hearing ends muffled.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback on our Voyager 5220; Though we're sorry to hear you were not able to find a comfortable fit. Please note this model is designed to fit the vast majority of ear shapes and sizes, including 3 different sizes of ear tips; however, we do know that one size may not fit all and we thank you for bringing this to our attention. Keep in mind that not getting a proper fit is likely to impact the quality of the audio. To troubleshoot audio issues, please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. Also, please make sure the earpiece has the latest firmware through our Hub Software: https://bit.ly/30jDXJM. Lastly, in order to isolate the cause of the issue, please test the earpiece with a different phone model and while it is paired with a single Bluetooth device. If the issue is still present, please note this model counts with a one-year manufacturer's warranty. For further assistance, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561