Customer Ratings & Reviews

Thank you for sharing your honest review on our Voyager 5220; However, we're very sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. There are a couple of things you could try to solve audio issues. Please try to reset the connection between the earpiece and your phone: https://goo.gl/emzUTA. You might also want to ensure the unit's firmware version is up to date through our Plantronics Hub Software: https://goo.gl/5ceQ1v. Connect the earpiece via USB cable to your computer and go to the notifications tab on Hub. We also recommend you to reset the Network settings from your phone. Lastly, testing the headset with a different phone and while it is connected to a single BT device is also ideal to isolate the cause of the issue. If you get the same results, even after performing the previous suggestions, then most likely your unit has an actual problem. Please note when this unit is purchased as brand new, it comes with a one-year manufacturer's warranty, in case you're no longer able to replace it through your seller. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Hello and thank you for sharing your honest feedback; However, we're sorry to hear this has been your experience. Please rest assured the Voyager 5220 is one of our best communication headsets, specially engineered to deliver superior call clarity and scenarios like these are very unlikely. To troubleshoot charging issues, please test a different micro-USB charging cable, along with a 5-volt wall charger for optimal performance. You might also want to ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, we have a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. If you still get the same results after following the previous suggestions, then earpiece might have an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We will surely forward your comments to our Quality Team for review and consideration. For further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Hi Nonie and thank you for your honest review; However, we're deeply sorry to hear you were not able to find a secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes, including the different sizes of ear gels and foam covers for a more comfort and secure fit; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will that along to our Product Development Team for review and consideration when making new products.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.

If the issue is the same you may want to test the headset with another phone. To see if the issue follows the headset. If it does, we can replace that headset. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for taking the time to share your honest review on our Voyager 5220; however, we're deeply sorry to hear about your experience. If you are experiencing audio and connectivity issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone, testing with a different phone can also help us isolate the problem. Last but not least we always recommend checking if there are any firmware updates with the Plantronics Hub application. If the same issue persists, then it could be a problem with the headset and it will be best to replace it. Remember this unit does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for taking the time to share your feedback on our Voyager 5220 Headset. We're sorry to hear about your experience. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Here is a link with tips on how to extend the battery life of your unit https://goo.gl/Gj9EBp. You might also want to ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub software: https://goo.gl/fMbdJ7. As you may know, this product has a one-year warranty from date of purchase of your original unit. We thank you for your comments. We will surely forward them to our team for consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello Alex and thank you for your honest review, however, we are sorry to hear you weren't able to find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

Thank you for your honest review; However, we're truly sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise, therefore scenarios like these are very unlikely. To troubleshoot it, please reset the connection between your cell phone and earpiece: https://bit.ly/2OOMfnw. Ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. You might also want to reset the network settings on your phone. Lastly, testing the earpiece with a different phone and while it is connected to a single device is also ideal to isolate the cause of the issue. If you still get the same issues, then there might be an actual problem with the unit. This model comes with a one-year limited warranty. We have shared your comments with our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

Hello! Thank you for reviewing our Voyager 5220, however, we are sorry to hear you are having problems with your headset. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing audio issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone. Last but not least we always recommend disabling the smart sensors of the headset with the Plantronics Hub application and check if it doesn't have any updates available. Testing the headset with a different mobile phone can also help us isolate the problem. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hello! We hope you are doing well. If you have a Voyager 5200 headset, these models us a micro USB cord to charge the headset.
It has a micro USB port at the end of the ear loop section. The one that used a magnetic charging cord was the Voyager Legend. If you have any other questions, feel free to contact us at (888) 248-4143 or (916) 928-7561

Hi! Thank you for your review, however, we are sorry to hear about your experience. If you are experiencing low volume on the headset you can adjust it directly from your mobile of from the headset. Next time, you may want to reset the Bluetooth connection with your mobile to see if there is an improvement with the audio. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. If for some reason the volume is still too low, then it means the headset has an actual poblem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi, this should not be the case, we would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.

Hi! Thanks for your honest feedback. Though we are sorry to hear about your experience. To troubleshoot please reset the Bluetooth connection between the phone and your earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware version is up to date through our HUB software through desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone, and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. In regards to the warranty, it depends on which version of the 5200 model you acquire. The Voyager 5200 UC and Voyager 5200 Office have a two-year warranty, the Voyager 5200 Standard has one year. After troubleshooting, if you still get the same results, don't hesitate to contact our Support Team at (888) 248-4143 or (916) 928-7561.