Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Sucks compared to others
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks really easily. Its button is really flimsy and has a mind of its own
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Battery issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery issues It works fine as a Bluetooth headset but it the battery doesn’t hold a charge very well
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest review; However, we're sorry to hear about your experience. To troubleshoot battery issues, please try using a different micro-USB cable and a 5-volt wall charger for optimal performance. You might also want to ensure the unit's firmware version is up to date. We would also like to share a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. In case you still get the same results, even after following the previous steps and you get a significant lower amount of talk time than it supposed to provide, then there might be an actual problem with the unit. This model counts with a one-year manufacturer's warranty. Your comments will be shared with our Product Development Team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Often doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it works well. Often it says it's connected to the phone but there's no audio.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Nope..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 4 days and returned. After using this headset for the last 10 years(formerly plantronics) I havent had one last for more than 6 months. Done trying this headset as they get worse every time.
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I purchased this item in 2019, I have had malfunctions with it each year.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Reese and thank you for your honest review; However, we're deeply sorry to hear this has been your experience. The Voyager 5200 is one of our customer's favorite communication headsets. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. If you're experiencing technical issues every year while using this model, we're more than happy to help with tips on how to improve the performance of your earpiece. For example: if you've experience battery issues, here you will find some tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. In any case we do thank you for bringing this to our attention. For further assistance, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Bad battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace an older model plantronics Bluetooth, but the battery life was significantly lower.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220; However, we're sorry to hear about your experience. If your headset is not charging correctly, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. If the headset still won't charge, then it could mean an actual problem with the unit and it will be best to replace it. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Zero stars for defective product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad person help me determine my headset was defective. Joseph was great! sadly returning this, and the one that I want is not offered by Best Buy. No sale here not going to try to re order another one. The unit would not sync with my Bluetooth laptop. However my laptop would sync with everything else in the store, lol! Going to try to order elsewhere.
No, I would not recommend this to a friendBluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m keep having the same problems with it not charging return it get a new one does the same thing after a couple months
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear about your experience. If the headset isn't charging, please try using a different micro-USB cable and ac adapter to isolate the cause of the issue. You might also want to ensure your unit's firmware is up to date by checking for updates through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. It is unusual to find consecutive units with the exact same issue and we understand your discomfort. As you may know our intention is to provide the highest quality products to our customers. Please note this unit has a one-year limited warranty from date of purchase. On the following link you will find tips to extend the battery life of our products. https://goo.gl/dVFUZH. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Uncomfortable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable after a very short time over my ear
No, I would not recommend this to a friendNot satisfied!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset would not hold the wireless connection.
No, I would not recommend this to a friend- Pros mentioned:Comfort
Already stopped changing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ear piece, I threw out packaging and receipt, can’t return.
No, I would not recommend this to a friend Bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable but didn’t keep a charge. Easy to use,
No, I would not recommend this to a friendRough
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truck driver. The item can handle my rough job and still doing the job.
I would recommend this to a friendNot Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used item yet, the return policy was too short of a time period. Not even 30 days, husband drove trucks so by time he came in in two weeks to get it, he had won one at work for trucker week and couldn’t return this one because time was up.
No, I would not recommend this to a friendDrops signal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Signal does not hold it continuously goes in and out
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Please do not hesitate to contact our Customer Care Team at 800-985-9815.
Poly Customer Care
Pantronic
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was fine but now it turns off and on by itself. I have to try to turn it on multiple times to fix it. When I try calling it turns off.
No, I would not recommend this to a friend- Cons mentioned:Volume
Nice, not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful companion app, the actual headset lacks the volume I need though.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager 5220. We're sorry to hear you did not find the earpiece loud enough. Please ensure the volume is increased on both your phone and the earpiece. You may also want to ensure the unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Testing with its different ear tips sizes should also help to find a more secure fit that seals better while wearing it. Please note all Plantronics headsets meet and exceed OSHA standard regulations/requirements. None of our headsets exceed 118dBA. In any case we do thank you for bringing this to our attention. If you have any further questions, please contact our Customer Care Team at: 855-765-7878
Really bad Reception
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried it on my oneplus one and Nexus 6p and no matter what it still broke up, while my phone was in my pocket. Only worked when phone Was in plain view
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.
You may also want to try the headset with another bluetooth cell phone. To see if the issue follows the headset. If it does, the headset is likely defective. If that is the case we can replace that device. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
A magical tool for driving
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it works, I don't like that it can't be seen in the dark
I would recommend this to a friendBluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is shorter than stated and it's sound quality isn't the best.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest feedback; though we're sorry to hear about your experience. The Voyager 5200 features up to 7 hours of talk time. This means performance is dependent upon battery and usage and may vary by device. You might get six hours and half an hour, depending on the usage. Streaming Media audio or conference calls through apps, for example may drain the battery faster thank just using it for regular phone calls. To extend the battery life of our products, we have a few tips to take into account: https://bit.ly/35IMed5. We're sorry to hear you were not happy with the sound quality. We will surely forward your comments to our Team for review and consideration. If you're getting a significant lower amount of talk time, please note this model counts with a one-year limited warranty. If you have any questions, feel free to contact our Customer Care Team at: 800-985-9815.