Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
We'll swap it out at the store to get another one
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery only lasted about 2 hours before it goes dead charge it up all night but it don't last but only 2 hours. I will try to go back and maybe swap it out I know sometimes you can buy a defective item but we'll try it again
No, I would not recommend this to a friendHave Loved Plantronics in the Past, But Not This O
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like this at all. I have had several of these Plantronics in the past but for whatever reason this one becomes disconnected at an annoying rate. Not sure if it is due to the Alexa side of it but I do not even use this anymore. I can be talking and it just disconnects from the headset.
No, I would not recommend this to a friendMail me a magnetic charger please
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnetic charger was not added to my phone at the time of purchase please.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! We hope you are doing well. If you have a Voyager 5200 headset, these models us a micro USB cord to charge the headset.
It has a micro USB port at the end of the ear loop section. The one that used a magnetic charging cord was the Voyager Legend. If you have any other questions, feel free to contact us at (888) 248-4143 or (916) 928-7561
Battery issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery issues It works fine as a Bluetooth headset but it the battery doesn’t hold a charge very well
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest review; However, we're sorry to hear about your experience. To troubleshoot battery issues, please try using a different micro-USB cable and a 5-volt wall charger for optimal performance. You might also want to ensure the unit's firmware version is up to date. We would also like to share a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. In case you still get the same results, even after following the previous steps and you get a significant lower amount of talk time than it supposed to provide, then there might be an actual problem with the unit. This model counts with a one-year manufacturer's warranty. Your comments will be shared with our Product Development Team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
first one was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It breaks up a lot they can't hear and I can't hear them
No, I would not recommend this to a friendBluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m keep having the same problems with it not charging return it get a new one does the same thing after a couple months
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear about your experience. If the headset isn't charging, please try using a different micro-USB cable and ac adapter to isolate the cause of the issue. You might also want to ensure your unit's firmware is up to date by checking for updates through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. It is unusual to find consecutive units with the exact same issue and we understand your discomfort. As you may know our intention is to provide the highest quality products to our customers. Please note this unit has a one-year limited warranty from date of purchase. On the following link you will find tips to extend the battery life of our products. https://goo.gl/dVFUZH. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Bad battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace an older model plantronics Bluetooth, but the battery life was significantly lower.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220; However, we're sorry to hear about your experience. If your headset is not charging correctly, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. If the headset still won't charge, then it could mean an actual problem with the unit and it will be best to replace it. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Zero stars for defective product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad person help me determine my headset was defective. Joseph was great! sadly returning this, and the one that I want is not offered by Best Buy. No sale here not going to try to re order another one. The unit would not sync with my Bluetooth laptop. However my laptop would sync with everything else in the store, lol! Going to try to order elsewhere.
No, I would not recommend this to a friendPlantronics has gone down hill!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the plantronics for a long time. I have bought two in the last four months and both of them are terrible when it comes to someone hearing you. And now the two year warranty has been discontinued, I am done with them
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thanks for your honest feedback. Though we are sorry to hear about your experience. To troubleshoot please reset the Bluetooth connection between the phone and your earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware version is up to date through our HUB software through desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone, and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. In regards to the warranty, it depends on which version of the 5200 model you acquire. The Voyager 5200 UC and Voyager 5200 Office have a two-year warranty, the Voyager 5200 Standard has one year. After troubleshooting, if you still get the same results, don't hesitate to contact our Support Team at (888) 248-4143 or (916) 928-7561.
Sucks compared to others
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks really easily. Its button is really flimsy and has a mind of its own
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Not a good product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I purchased this item in 2019, I have had malfunctions with it each year.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Reese and thank you for your honest review; However, we're deeply sorry to hear this has been your experience. The Voyager 5200 is one of our customer's favorite communication headsets. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. If you're experiencing technical issues every year while using this model, we're more than happy to help with tips on how to improve the performance of your earpiece. For example: if you've experience battery issues, here you will find some tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. In any case we do thank you for bringing this to our attention. For further assistance, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Really bad Reception
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried it on my oneplus one and Nexus 6p and no matter what it still broke up, while my phone was in my pocket. Only worked when phone Was in plain view
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.
You may also want to try the headset with another bluetooth cell phone. To see if the issue follows the headset. If it does, the headset is likely defective. If that is the case we can replace that device. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
- Pros mentioned:Comfort
Already stopped changing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ear piece, I threw out packaging and receipt, can’t return.
No, I would not recommend this to a friend Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t last the 7 hrs they say I wouldn’t recommend this item
No, I would not recommend this to a friend- Cons mentioned:Volume
Nice, not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful companion app, the actual headset lacks the volume I need though.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager 5220. We're sorry to hear you did not find the earpiece loud enough. Please ensure the volume is increased on both your phone and the earpiece. You may also want to ensure the unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Testing with its different ear tips sizes should also help to find a more secure fit that seals better while wearing it. Please note all Plantronics headsets meet and exceed OSHA standard regulations/requirements. None of our headsets exceed 118dBA. In any case we do thank you for bringing this to our attention. If you have any further questions, please contact our Customer Care Team at: 855-765-7878
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very muffled and cuts in and out..........
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi, this should not be the case, we would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Bad Bluetooth connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran into inconsistent bluetooth connectivity issues
No, I would not recommend this to a friendWorse than using Speaker on my phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were worse than using my phone so I returned the headset
No, I would not recommend this to a friendIs not what I was expecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something to sounded louder and the person that was helping me me said that brat was my best option, but I disagree...
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, if you find the volume to be insufficient please try adjusting the volume from your headset and from your phone while you are on a call. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Bad signal ear piece
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not too happy with this. Doesn't fit in ear to well. Signal goes in and out. I paid$100 and I stopped using it. I'm extremely unhappy with this product.
No, I would not recommend this to a friend