Customer Ratings & Reviews

Thank you for your honest review on our Voyager 5220, if you find the volume to be insufficient please try adjusting the volume from your headset and from your phone while you are on a call. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Thank you for taking the time to share your feedback on our Voyager 5220 Headset. We're very sorry to hear about your experience. There are a few things we can try in order to fix this. If your headset is disconnecting, you might want to ensure your unit's firmware is up to date through Plantronics Hub for Desktop: https://goo.gl/5ceQ1v. Connect your earpiece powered off via USB and check for updates under the notifications tab. You might also want to try disabling the Master sensor under settings, to isolate the cause of the issue. There can be environmental conditions that might influence the sensor like wearing glasses or when the earpiece is a bit loose from your ear, hence it can send the call back to your phone. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal to determine where the issue is coming from. Please note this unit has a one-year limited warranty from date of purchase. We will forward your comments to our team as a consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for sharing your honest feedback on our Voyager 5220; However, we're sorry to hear you were not happy with your product. This model is one of our best communication headsets and specially engineered to deliver superior call clarity and performance. We would need to have a few more details on how the earpiece shuts off and stop working to determine the cause of the issue. If the earpiece is actually powering off by itself, here are some tips in order to extend the battery life of our products: https://bit.ly/35IMed5. If it is disconnecting, please ensure the firmware version is up to date through our Hub Software for desktop: https://bit.ly/30jDXJM. To isolate the cause of the issue, you might also want to try to disable the master sensor under settings>sensors on Hub, as these sensors detect the pressure on your ear when wearing it, but some external factors can influence their performance. If you still experience the same issues, please note this model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878

Hello and thank you for sharing your honest feedback; However, we're sorry to hear about your experience. The Voyager 5220 has a micro-USB cable port underneath the piece that goes behind the ear. To isolate the cause of the issue, we suggest you to try a different micro-USB cable. For optimal battery performance please try using a 5-volt wall charger. Moreover, ensure the unit's firmware version is up to date. We would also like to share a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. If you still get a significant lower amount of battery after following the previous steps, then there might be an issue with the unit. Please note this model counts with a one-year manufacture's warranty. We tank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Thank you for sharing your honest review; However, we're sorry to hear you've had trouble with your unit. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. If you've experienced technical difficulties, you could contact our Customer Care Team at: https://www.poly.com/us/en/support/contact, as the issue might be solved through troubleshooting. We thank you for bringing this to our attention. We have shared your comments to our team for review and consideration.

Hi Lugar and thank you for sharing your honest feedback on our Voyager 5220; However, we're sorry to hear you didn't find the earpiece comfortable. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best products. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878

Hello and thank you for sharing your honest review on our Voyager 5220; Though we're sorry to hear you will send your unit back. These headsets are designed to fit the vast majority of ear shapes and sizes with the different size eartips included, keeping in mind that not getting a proper fit is likely to impact the quality of the audio; However, we do know that one size may not fit all and if you find the product too uncomfortable for normal use, we strongly recommend that you consider using a headset with a different wearing style. Your feedback has been shared with our Product Development Team for review and consideration. If you have any further questions, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.

Hello and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are having some issues hanging up a call, you can either end the call directly from your mobile or by single pressing the call control button located at the back of the mic boom. If you are also having some difficulties with the fit of the headset, please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style.Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review; However, we're very sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise, therefore rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot it, please reset the BT connection between your cell phone and earpiece. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone and while it is connected to a single BT device, is also ideal to determine the cause of the issue. This model comes with a one-year limited warranty. Your comments will be forwarded to our Team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 800-985-9815.

Hi! Thank you very much for your honest review of our Voyager 5220 headset, however, we are sorry to hear about your experience. Normally these types of issues can be fixed by troubleshooting the headset and in the worst case scenario replacing it. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance with your headset in the future.

Thank you for your honest review on our Voyager 5220. We're sorry to hear about your experience. Please note that this unit is designed to be handled under normal use. The earpiece is to some extent is resistant to stretching we do not recommend stretching the hook to avoid any kind of harm. As you may know this product has a one-year limited warranty from date of purchase. We thank you for your comments, we will forward them to our team to review them. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello and thank you for your honest review on our Voyager 5200 headset. We're sorry to hear about your experience. This model has Four-mic noise cancelling and a proprietary DSP cancel disruptive background noise like traffic or crowds as well as six layers of our unique WindSmart technology ensure your voice comes through clearly—especially outdoors. If this feature isn't working, please try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. If you continue to experience audio issues, most likely the unit has a problem and it is best to replace it. Please note this model includes a one-year warranty from date of purchase. We thank you for your feedback. Your comments will be forwarded to our Team for review and consideration. If you have any additional questions, please don't hesitate to contact our Customer Care Team at: https://bit.ly/2HQmBLa

Hello Cooluncle and thank you for your honest review; though we're sorry to hear you were not happy with its noise cancelling. This model features four-microphones with active digital signal processing (DSP) and Delivers six layers of protection against wind noise from a combination of aerodynamic design elements and an adaptive, proprietary algorithm, therefore please rest assured that scenarios like these where the microphone doesn't work well are very unlikely. To troubleshoot it, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair, set the earpiece in pair mode: press and hold the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please ensure the unit's firmware version is up to date through our Hub Software https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone model is also ideal to determine the cause of the issue. If it persists, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear it wasn't for you. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. Please also try to wear the headset on either ear in order to find the most secure fit and comfortable fit. If you are experiencing some audio issues with the headset you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. If for some reason you still encounter the same audio issues, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.