Customer Ratings & Reviews

Hello and thank you for your honest review! It is possible the connection needs to be refreshed, you can do so by unpairing the Voyager 5220 from your phone, power cycling both devices, and re-pairing (pair mode is enabled by pressing and holding the black call button until the LED flashes red/blue). We also recommend you to try a Firmware Update by using our Plantronics Hub for Desktop or Mobile. If you need any further assistance with the headset, please, don't hesitate to contact Plantronics Customer care at 855-765-7878.

Thank you for your honest review, however we are sorry to hear about your experience. Next time we recommend to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance!

Hello and thank you for your honest review! While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind, we include 3 different ear tip sizes for a better fit. We are sorry to hear it wasn't for you. Please don't hesitate to contact Plantronics Customer Care at https://www.plantronics.com/us/en/support/contact if you are looking for a product recommendation.

Thank you for sharing your feedback on our Voyager 5220 Headset. We're sorry to hear you've had audio issues. There are a few things you can try in order to troubleshoot it. Please ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. You might also want to try resetting the Bluetooth connection with your phone the clear the BT stack. To do so: https://goo.gl/emzUTA. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. Please note this unit has a one-year limited warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello and thank you for your honest review. We're very sorry to hear about your experience. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. It features It four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. As you've mentioned this model comes with a micro-USB charging cable that plugs into the port located underneath the piece that goes behind the ear. Please be aware scenarios like these are very unlikely. To troubleshoot audio issues, reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair to phone, set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue. You might also want to ensure the unit's firmware version is up to date through Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same results, please note this model comes with a one-year manufacturer's warranty. If you have any questions, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Thank you for your honest review on our Voyager 5220! If you're experiencing issues with your computer or softphone we recommend that you contact the respective vendors for assistance, however, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with the headset itself.

Hello Bill! Thank you for your honest review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are having some connectivity issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors. If they are not calibrated, you could encounter this type of issues. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Last but not least, we recommend testing the headset with a different mobile to isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear you've had trouble with your unit. In order to troubleshoot audio issues please try resetting the Bluetooth connection with your phone. Please click here for instructions: https://goo.gl/R2g7ei. You might also want to ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. If you get the same results, then the unit might be faulty and we will need to replace it. Please note this unit has a one-year limited warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hi John and thank you for your honest review on our Voyager 5220; Though we're sorry you were not completely satisfied with your product. These headsets are designed to fit comfortably for many hours for the vast majority of users. We will surely forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 248 4143 or 1 916 928 7561

Thank you for your honest review on our Voyager 5220, we are sorry for your experience. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Voyager 5220, we will forward your comments to our team for future consideration. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!

Thank you for sharing your feedback; However, we're sorry to hear you've had connectivity issues. There are a couple of things you could try that should fix this. First, please reset the Bluetooth connection between your cell phone and the earpiece: https://bit.ly/2OOMfnw. Also reset the Network settings on your phone to rule out any wireless interference. In case the issue persists, then please make sure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. This issue could be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece; yet, there can be several conditions triggering them like having the earpiece a bit loose from your ear or wearing glasses, hence sending the call back to the phone. To isolate the cause of the issue, disable the master sensor under Settings>sensors>master sensor on Hub for Desktop. Lastly, testing the headset with a different phone is also ideal to determine the cause of the issue. If the issue persists, then most likely the earpiece has an actual problem and it is best to replace it. Thist model counts with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear it wasn't for you. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

Thank you for your honest review on our Voyager 5220. We're sorry to hear about your experience. The life span of the accessories depends on the usage but on the vast majority of cases they last for way past their warranty period of the headset. Please note you can find a set of ear tips available through our website with the following part numbers depending on the size that you need: 203710-01 - Eartip kit and foam covers - small. 203710-02 - Eartip kit and foam covers - medium. 203710-03 - Eartip kit - large. When removing the ear bud, make sure you push it down gently and turn it to the left at the same time in order to unlock it. We thank you for bringing this to our attention. We have shared your comments with our team for review and consideration. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

Hi Charon and thank you for your honest feedback; However, we're very sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity and battery performance. The life span of the product depends on the usage but on the vast majority of cases, they last for way past their warranty period. We understand your situation, and as with any complex consumer electronic device, this unit is at risk from any number of environmental stressors that can affect the longevity of the product’s lifecycle. We would like to share a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. To troubleshoot it, try using a different micro-USB cable, making sure you're using a 5-volt wall charger. If it doesn't work, then try to perform a firmware update through our Hub Software for desktop: https://bit.ly/30jDXJM. Once the installation is complete, connect the earpiece via Micro-USB cable and go to the notifications tab. If the issue persists, then the earpiece might have an actual problem related to hardware and it is best to replace it. This model counts with a one-year limited warranty. We have shared your comments with our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726