Customer Ratings & Reviews

Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for sharing your honest review; However, we're very sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. As for talk time, the unit should provide up to 7 hours of talk time; nevertheless performance is dependent upon battery and usage and may vary by device. For optimal battery performance make sure you're using a 5-volt wall charger. For connection issues, please ensure the unit's firmware is up to date through our Plantronics Hub Software. This might be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece; However, there can be several conditions triggering the sensors like having the earpiece a bit loose from your ear or wearing glasses. To isolate the cause of the issue, please try disabling the master sensor on Hub for Desktop on Settings>Sensors>Master Sensor. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. Your comments will be forwarded to our Product Development Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.

Hello! Thank you for reviewing our Voyager 5220, however, we are sorry to hear about your experience. If your headset is not charging correctly, we recommend that you try another charging cable or another wall outlet if possible to isolate the problem. If you are experiencing audio issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and re-pairing the headset with your mobile phone, testing with a different phone can also help us isolate the problem. Last but not least we always recommend checking if there are any firmware updates with the Plantronics Hub application. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Please ensure your headset's firmware is up to date by using our Hub app for Android, iOS, MacOS and Windows, firmware updates can improve your headset's sound quality and noise cancellation performance. In case the issue persists that may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Hello and thank you for your honest review! While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. We are sorry to hear it wasn't for you, if you are looking for a product recommendation, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.

Hello! Thank you for reviewing our Voyager 5220, however, we are sorry to hear you were not able to find a comfortable and secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear about your experience. If your husband is having technical difficulties, we strongly recommend you to contact our Customer Care Team at: 1-855-765-7878 to verify if the issue can be easily fixed through troubleshoot. We thank you for your comments. We will forward them to our team for review and as a consideration.

We are sorry to hear about this, unfortunately the Explorer 505 and the Marque 2 was discontinued a few years ago. Keep in mind that your Voyager 5220 includes different eartips for optimal fit. About the charging of the headset, you can use the Plantronics Hub mobile application that will indicate the battery level of the headset.

Thank you for sharing your honest review. If you have any questions or require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review; though we're sorry to hear this has been your experience. The Voyager 5220 has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. This is clearly not up to our standards. To troubleshoot audio issues, we always recommend to reset the connection: https://bit.ly/2OOMfnw, ensure the unit's firmware is up to date through our Hub Software, and to test it with a different cell phone model to isolate the cause of the issue. We thank you for bringing this to our attention. We have shared your comments with our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Hi Archer and thank you for sharing your honest review on our Voyager 5220; Yet we are sorry to hear you've had trouble with your unit. There are a few things you could try that should fix connection issues. Firstly, make sure the unit's firmware is up to date through our Hub Software: https://bit.ly/30jDXJM. If the call is being sent back to the phone, then it might be related to the sensors. These detect the pressure from your ear when wearing it, however there can be external conditions triggering the sensors like having the earpiece a bit loose from your ear or while wearing glasses. To isolate the cause of the issue you might want to try disabling the sensors through Hub settings. Lastly, testing the earpiece with a different phone is also ideal to determine where the issue comes from. For example, if you're using an iPhone, test it with an android phone as the issue could be related to an iOS issue with Bluetooth devices. In any case, please note the earpiece counts with a one-year warranty. We will forward your comments to our team. If you have any further questions, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact.