Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a hard time pairing and hard to work the piece while wearing
No, I would not recommend this to a friendHurt my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt my ears Hurt my ears Hurt my ears Hurt my ears
No, I would not recommend this to a friendCuts out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but drops phone a lot! Have had other Plantronics and never had this issue.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Garbage...taking back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't holding charge like it should and most of the time I sound like the teacher off Charlie brown to others when I'm trying to talk to them. It makes it very difficult to do my job. Taking it back asap this isn't worth $130 spent on it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Roger and thank you for sharing your honest review; Though we're truly sorry to hear about your experience. Please rest assured that scenarios like these are very unlikely. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. Here are some tips in order to extend the battery life of our products: https://bit.ly/35IMed5. To troubleshoot audio issues, please reset the Bluetooth connection: https://bit.ly/2OOMfnw. Make sure you set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue and you should see it listed under Bluetooth settings on your phone. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is ideal to determine the cause of the issue. If the issue persists, then most likely the unit has actual problem and it is best to replace it. We thank you for bringing this to our attention. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
Lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Echos in ear, noise cancellation doesnt work, took it to Best Buy to return or replace with another one, they wouldn’t do it. Not even 2 weeks old…
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the noise cancelation to be precise.
Please note this product has a one-year limited warranty in the US.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Had trouble with the set, had to return it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with people not being able to hear me and when they could, it sounded like I was in a tunnel. Tried different volume settings, still not able to hear me. Had to return to the store and get a different model.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello John and thank you for your review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If you are having some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue.You may also want to check if your headset doesn't have any updates available through Plantronics Hub. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Ok If You Dont Sweat
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as you arent dont work outside in the heat...one hot summer day doing construction and an average amount of sweat fried it! Not so water proof after all :-(
No, I would not recommend this to a friendNo more warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased these bluetooths for the last 12 years and a warranty has always been offered. We have no reason to come back and purchase these in the future. Its very disappointing.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .They always have the manufacturer's warranty, if you have any issues with them, please do not hesitate to contact our Customer Care Team at 800-985-9815 for further assistance.
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality looks ok but everyone on the other end had trouble hearing me. My normal earbuds worked better
No, I would not recommend this to a friendFor the price fine something better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but connection problems. The ear piece won't charge have to charge though the connection station will return in the future. This is the only company's ear piece I have purchased in the last 12 years the last two were the same by the same company. They get good reviews I just don't see it! One day they will get it right.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 series headset, and sorry to hear you're experiencing problems with your unit.
If your headset keeps disconnecting or takes a long time to connect to your phone it may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset, but if you determine the problem resides on the headset itself or if your headset fails to charge properly we recommend that you request a replacement unit by following these steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Not for call center
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable. I would not recommend if you work 7 plus hours in call center.
No, I would not recommend this to a friendDrops calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anytime a call come in using this product after about 3 to 5 minutes the call drops.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so: 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone and test. You might also want to ensure your headset's firmware is up to date through our Hub app for Android, iOS, MacOS and Windows and disable the wearing sensors if the headset doesn't disconnect but the call audio switches back to your phone automatically. If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Horrible bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly told people cant hear me and that I fade in and out all the time not happy with this purchase at all especially costing me $125 very upset!!
No, I would not recommend this to a friendjunk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I could give it half a star, I used to be a big fan of Plantronics but the last one I bought would not stay connected people could not hear me, replace it, and got the same thing will not ever buy this again
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; However, we're sorry to hear about your experience. The Voyager 5220 is one of our best communication devices, specially engineered to deliver superior call clarity. There's a few procedures you could try in order to troubleshoot connectivity and microphone issues. Please reset the BT connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware is up to date through our Hub Software: https://bit.ly/30jDXJM. Please reset the network settings on your phone to rule out wireless interference. Connectivity issues might be related to the smart sensors. These detect the pressure from your ear, yet there can be external conditions triggering them, like having the earpiece a bit loose from your ear or wearing glasses. To isolate the cause of the issue, please disable the master sensor through Hub>Settings>sensors>master sensor. Lastly, please test the unit with a different phone model, as it is ideal to isolate the cause of the issue. Please note this model counts with a one-year manufacturer's warranty. We thank you for bringing this to our attention. For further assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
Works great sofar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very happy with the extra Bluetooth distance this has
I would recommend this to a friendPerfect for front desk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my front office girls and they appreciate so much not having to pick up the phone.
I would recommend this to a friendBad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations, considering the price. Sounded horrible.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Only lasted 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the earlier model and loved it. Had it for a few years. When it died last year, i bought this one. It started out great, but after 6 months, i could still hear perfectly, but the other people said i sounded very "tinny" and distorted. Using my iphone speaker sounded a lot better.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Anthony! Thank you for your honest review on our Voyager 5220. We're very sorry to hear about your experience. Please try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Finally re-pair the headset with your phone. You might also want to ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub software: https://goo.gl/5ceQ1v. Connect your headset powered off via USB and go to the notifications tab. If you get the same results even after following these instructions then most likely your unit has an actual problem and it is best to replace it. Please note this unit has a one-year limited warranty from date of purchase. We thank you for your comments, we will forward them to our team for review and consideration. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s easy to use but very static’s volume isn’t clear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if it doesn't have any updates through Plantronics Hub: https://bit.ly/36elpvJ. Last but not least, we recommend testing the headset with a different mobile to see where the issue is coming from. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Callers unable to hear and complain of static. And of course it begins to fail after the eligible return time frame. Way to stand behind your products.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to learn that you are experiencing problems with your Voyager 5220 Bluetooth headset. In such cases we recommend to unpair the headset, restart your device and then re-pair the Bluetooth headset. If the problem persists, we would appreciate if you could contact us at (916) 928-7561.
Thank you for bringing this to our attention.