Customer Ratings & Reviews

Hello! Thank you for reviewing our Voyager 5220, however, we are sorry to hear you were not able to find a comfortable and secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Hi Archer and thank you for sharing your honest review on our Voyager 5220; Yet we are sorry to hear you've had trouble with your unit. There are a few things you could try that should fix connection issues. Firstly, make sure the unit's firmware is up to date through our Hub Software: https://bit.ly/30jDXJM. If the call is being sent back to the phone, then it might be related to the sensors. These detect the pressure from your ear when wearing it, however there can be external conditions triggering the sensors like having the earpiece a bit loose from your ear or while wearing glasses. To isolate the cause of the issue you might want to try disabling the sensors through Hub settings. Lastly, testing the earpiece with a different phone is also ideal to determine where the issue comes from. For example, if you're using an iPhone, test it with an android phone as the issue could be related to an iOS issue with Bluetooth devices. In any case, please note the earpiece counts with a one-year warranty. We will forward your comments to our team. If you have any further questions, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact.

Thank you for your honest review; though we're sorry to hear this has been your experience. The Voyager 5220 has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. This is clearly not up to our standards. To troubleshoot audio issues, we always recommend to reset the connection: https://bit.ly/2OOMfnw, ensure the unit's firmware is up to date through our Hub Software, and to test it with a different cell phone model to isolate the cause of the issue. We thank you for bringing this to our attention. We have shared your comments with our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Thank you for your honest review on our Voyager 5200 series headset, and sorry to hear you're experiencing problems with your unit.

If your headset keeps disconnecting or takes a long time to connect to your phone it may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset, but if you determine the problem resides on the headset itself or if your headset fails to charge properly we recommend that you request a replacement unit by following these steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so: 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone and test. You might also want to ensure your headset's firmware is up to date through our Hub app for Android, iOS, MacOS and Windows and disable the wearing sensors if the headset doesn't disconnect but the call audio switches back to your phone automatically. If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Hello John and thank you for your review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If you are having some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue.You may also want to check if your headset doesn't have any updates available through Plantronics Hub. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

We are sorry to hear about this, unfortunately the Explorer 505 and the Marque 2 was discontinued a few years ago. Keep in mind that your Voyager 5220 includes different eartips for optimal fit. About the charging of the headset, you can use the Plantronics Hub mobile application that will indicate the battery level of the headset.

Hi Roger and thank you for sharing your honest review; Though we're truly sorry to hear about your experience. Please rest assured that scenarios like these are very unlikely. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. Here are some tips in order to extend the battery life of our products: https://bit.ly/35IMed5. To troubleshoot audio issues, please reset the Bluetooth connection: https://bit.ly/2OOMfnw. Make sure you set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue and you should see it listed under Bluetooth settings on your phone. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is ideal to determine the cause of the issue. If the issue persists, then most likely the unit has actual problem and it is best to replace it. We thank you for bringing this to our attention. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878

Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Hi Anthony! Thank you for your honest review on our Voyager 5220. We're very sorry to hear about your experience. Please try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Finally re-pair the headset with your phone. You might also want to ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub software: https://goo.gl/5ceQ1v. Connect your headset powered off via USB and go to the notifications tab. If you get the same results even after following these instructions then most likely your unit has an actual problem and it is best to replace it. Please note this unit has a one-year limited warranty from date of purchase. We thank you for your comments, we will forward them to our team for review and consideration. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if it doesn't have any updates through Plantronics Hub: https://bit.ly/36elpvJ. Last but not least, we recommend testing the headset with a different mobile to see where the issue is coming from. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the noise cancelation to be precise.
Please note this product has a one-year limited warranty in the US.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.​​​​Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.