Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I could give it half a star, I used to be a big fan of Plantronics but the last one I bought would not stay connected people could not hear me, replace it, and got the same thing will not ever buy this again
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; However, we're sorry to hear about your experience. The Voyager 5220 is one of our best communication devices, specially engineered to deliver superior call clarity. There's a few procedures you could try in order to troubleshoot connectivity and microphone issues. Please reset the BT connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware is up to date through our Hub Software: https://bit.ly/30jDXJM. Please reset the network settings on your phone to rule out wireless interference. Connectivity issues might be related to the smart sensors. These detect the pressure from your ear, yet there can be external conditions triggering them, like having the earpiece a bit loose from your ear or wearing glasses. To isolate the cause of the issue, please disable the master sensor through Hub>Settings>sensors>master sensor. Lastly, please test the unit with a different phone model, as it is ideal to isolate the cause of the issue. Please note this model counts with a one-year manufacturer's warranty. We thank you for bringing this to our attention. For further assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
No more warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased these bluetooths for the last 12 years and a warranty has always been offered. We have no reason to come back and purchase these in the future. Its very disappointing.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .They always have the manufacturer's warranty, if you have any issues with them, please do not hesitate to contact our Customer Care Team at 800-985-9815 for further assistance.
ok service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i went to the store and they had no record of my purchese not good enough!
I would recommend this to a friendDo not get
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't hold a charge for more than 3 hours. Tried this twice
No, I would not recommend this to a friendOk If You Dont Sweat
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as you arent dont work outside in the heat...one hot summer day doing construction and an average amount of sweat fried it! Not so water proof after all :-(
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics has taken a huge step back with this piece of junk! The Legend was and is a very good BT, but this thing is not worth the Plantroics name! Hard to pair, battery is useless and connects and disconnects constantly. I went to another store and got the Legend and have no problems.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
Disconnects and reconnects while in use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up to much background noise and disconnects while in use
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to review our Voyager 5220, we are sorry to hear you experienced trouble with your unit.
You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.
If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.
Please don't hesitate to contact our customer care group at 800-985-9815 if you require assistance!
great product. fits comfortably
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item fits so comfortably I even forget I have it on! like the answer or ignore verbal feature
I would recommend this to a friendMeh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality looks ok but everyone on the other end had trouble hearing me. My normal earbuds worked better
No, I would not recommend this to a friendVery poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and having issues with on and off button that disconnects.
No, I would not recommend this to a friendHorrible bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly told people cant hear me and that I fade in and out all the time not happy with this purchase at all especially costing me $125 very upset!!
No, I would not recommend this to a friendPlantronics 5220
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace this item way to many times. For what this blue tooth headset cot you, it should last a lot long with out issues. Dropped calls get fuzzy or distorted, can't hear who your talking to. Took it back and went with another brand.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback on our Voyager 5220; However, we're deeply sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. If calls are being sent back to the phone, this might be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece but there are several conditions that could be triggering the sensors as if you were not using the earpiece. For example: Having the earpiece a bit loose from your ear or wearing glasses. To isolate the cause of the issue, disable the master sensor through our Plantronics Hub Software for Desktop. To troubleshoot audio issues we suggest to ensure the unit's firmware version is up to date through Hub as well. We thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726.
Buy the geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a professional semi driver and it worked great for 3-5 months.. returned it and then the device started acting up again.. The recipient told me to just take the store credit that it wasn’t worth the cost. Best Buy customer service was very accommodating.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit. Your headset does include a one year limited Plantronics warranty, please don't hesitate to contact us at www.plantronics.com/support if you require assistance!
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Callers unable to hear and complain of static. And of course it begins to fail after the eligible return time frame. Way to stand behind your products.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to learn that you are experiencing problems with your Voyager 5220 Bluetooth headset. In such cases we recommend to unpair the headset, restart your device and then re-pair the Bluetooth headset. If the problem persists, we would appreciate if you could contact us at (916) 928-7561.
Thank you for bringing this to our attention.
FIT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear pc doesn't sit well in the ear and is unconfutable
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please be sure to try experimenting wearing your headset on either ear and using all included ear tip sizes in order to find the most stable and comfortable fit and don't hesitate to contact our customer care group at www.plantronics.com/support if you have any questions!
Great headset for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product I’ll recommend it for people that need to be on their phone all day long.
I would recommend this to a friendBluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a hard time pairing and hard to work the piece while wearing
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent computer for the price I paid. Works good.
I would recommend this to a friendHigh hopes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave negative reviews, but the people need to know... on the other end of a call, you *will* sound like you’re calling from the year 2000. Sound quality was decent, but calls were awful. Had to return.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Dana and thank you for sharing your honest review; However, we're very sorry to hear you've had this experience. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that scenarios like these are very unlikely. The Voyager 5220 has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot microphone issues, please reset the connection. To do so: https://bit.ly/2OOMfnw. We also recommend to ensure the unit's firmware version is up to date through our Hub Software and lastly, testing the earpiece with a different cell phone to isolate the cause of the issue. In any case, we do thank you for bringing this to our attention. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
Value for Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a cool product that its hard to stop using it once you are used to it..
I would recommend this to a friend