Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
No better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model is no better than the previous model. What a dud.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Our Voyager 5200 series Bluetooth headset comes with several improvements over our previous model (Voyager Legend): including improved noise cancellation, over the air firmware updates, NFC pairing and a standard micro USB charging port besides the magnetic charging port. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your headset.
Low Talk Time a Deal Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headset fits comfortably but the talk time is about 1 hour on a full charge, far less than advertised. Maybe it was a bad unit, but overall there are other units I decided to try instead. It’s a fairly expensive headset so it should perform as expected.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Sorry to hear you're having trouble with your Voyager 5220's talk time. You might want to try updating your headset's firmware using our Plantronics Hub app and then fully drain and recharge your unit's battery to see if this helps the issue.
Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset. I both 3 of these. Two as a gifts. Everybody loves them
I would recommend this to a friendI regretted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very uncomfortable to use. It is too wide and doesn’t stay in place in the ear. Sound it’s not good. Too expensive for the quality offered
No, I would not recommend this to a friendGood luck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is not working the time say in the box
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit. This model should provide you with up to 7 hours of talk time on a full charge, if you're getting considerably lower talk time you might want to ensure your headset's firmware is up to date through our Plantronics Hub app and then try draining and recharging your headset to see if this helps. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
Wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Reception and Great Product! Definitely recommended to other users!
I would recommend this to a friendHad to return it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get rid of the static in the earpiece.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
Planatronics V5200
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth broke, not a good product, i will not buy again, and now I can't return it or get it replaced, not good.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We apologize for any inconvenience caused, please be advised this device has a one-year manufacturer's warranty. Please do not hesitate to call us at 1 8882 484143 for additional assistance. Thank you for bringing this to our attention.
best head set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a lot if blue tooth sets and feel this is the best one yet
I would recommend this to a friendBuy something else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Tried to talk to 4 different people and all claimed its spotty and very hard to hear. Stay far away from.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for taking the time to share your honest feedback on our Voyager 5220; However, we're deeply sorry to hear about your experience. If you are experiencing audio issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone, testing with a different phone can also help us isolate the problem. Last but not least we always recommend checking if there are any firmware updates with the Plantronics Hub application. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is good to buy and having in your pocket.is easy to wear
I would recommend this to a friendSAVE YOUR MONEY.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST ITEM I HAVE EVER SENT MONEY ON! Not only does it not connect correctly it makes you sound like your under water... SAVE YOUR MONEY.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review. We're sorry to hear you feel this way. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot it please reset the BT connection. To do so: https://bit.ly/2OOMfnw. Also, ensure the unit's firmware version is up to date through Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone model is also ideal to determine the cause of the issue. If you still get the same results, please note this model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration.
Use to be the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used to be the best I don’t know what’s happened to their quality control 5200 used to be the best now I can’t find one that Works Very good Tried ithem on two different phones people keep saying they can’t hear me
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback on our Voyager 5200 Headset. This is one of our best communication headsets and specially engineered to deliver superior call clarity and we're sorry to hear you've had microphone issues with your unit. In order to troubleshoot your product, please try resetting the the Bluetooth connection between your phone and headphones. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. You might also want to ensure your unit's firmware version is up to date through our Plantronics Hub. Testing your headset with a different phone is also ideal to isolate the cause of the issue. Please note this model has a one-year warranty from date of purchase and you can file a claim through our website. The life expectancy of the product is of at least a year, but this varies depending on the usage and on most cases it should be closer to 2-4 years. We thank you for bringing this to our attention. Your comments will be shared with our Team for review and a as a future consideration. Please don't hesitate to contact our Customer Care Team at: 888-363-0726 if you require further assistance.
There is no compatibility info with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one and no information included with this product told me it was not compatible with my phone. No one at the store said that could even be an issue. I had to dig for that information online after I bought the item when it wouldn't pair with my phone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Bluetooth headsets are universally compatible with devices that support them, as long as your phone is Bluetooth enabled and supports Bluetooth headsets it should be compatible with our Voyager 5220 and similar models. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this headset maybe a couple months already stopped working. Will not connect to blue tooth on my computer. What a waste of money spent.
No, I would not recommend this to a friend1 star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can only use this to listen to music because people can never hear me clearly while I'm trying to use it on phone calls. I would take it back to Best Buy but I have had it for about 2 months . This device has only been used minimally and not everyday .
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this for his work as a mechanic. It lasted 2 months and than it wouldn’t dial for him anymore. I bought another one thinking maybe he damaged it in some way. NOPE!! Same thing happened again
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Andrea and thank you for your honest review on our Voyager 5220; However, we're sorry to hear you've had trouble with your unit. If you are referring to the voice dial feature, please make sure you've accepted the request to phone book access when the headset pairs to the phone, as this feature can be unchecked by new updates on the phone. You might also want to try resetting the Bluetooth connection between your phone and earpiece: https://goo.gl/emzUTA. Please ensure your unit's firmware version is up to date. It is not common to experience the same exact issue with consecutive units. If the issue persists, please note this model counts with a one-year warranty from date of purchase. Thank you for your comments. If you require further assistance, please don't hesitate to contact our Customer Care Team at: https://bit.ly/2HQmBLa
No Good Don't Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months. Went on Plantroics/Poly site to register it. Site can't find the serial number. Chat doesn't work. Aweful!
No, I would not recommend this to a friendBattery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terrible headset dies very quickly
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .If the battery isn't holding a charge we can replace it. The 5220 has a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement%2Binfo%2B&t=All&lang=en_US&popup=false&c=All
Do not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this item , only lasted two months and stop working . And this is not the first one to fail quickly .
No, I would not recommend this to a friend