Customer Ratings & Reviews

Thank you for sharing your honest review; However, we're deeply sorry to hear about your experience. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio and connection issues, try to reset the connection between your phone and earpiece. To do so: https://goo.gl/emzUTA. Reset the network settings from your phone, and ensure the earpiece firmware version is up to date through our Plantronics Hub Software. If the call is actually disconnecting and going back to the phone, then this issue might be related to the smart sensors. These detect the pressure from your ear; However, they can be triggered by several conditions like having the earpiece a bit loose from your ear, or wearing glasses. To isolate the cause of the issue, please try disabling the sensors through Hub for Desktop. Connect the earpiece powered-off via USB cable and go to settings>sensors>master sensor. If you still get the same results, as a last effort test it with a different phone, as it is ideal to determine where the issue is coming from. This model counts with a one-year limited warranty. Thank you for bringing this to our attention. If you require further assistance, don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact

Thank you for your honest review on our Voyager 5220, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention.

If your headset is not charging correctly, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. If the headset still won't charge, then it could mean an actual problem with the unit and it will be best to replace it. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website.

We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you have any questions or require further assistance, feel free to contact our Customer Care Team at 1-888-363-0726.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require troubleshooting or replacement assistance.

Hello and thank you for your honest review on our Voyager 5220 Headset; However, we're sorry to hear you've had trouble with your unit. There are a couple of steps we recommend in order to troubleshoot mic issues that might fix them: Please ensure the unit's firmware version is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. You may also want to try resetting the BT connection between your headset and phone. To do so: https://goo.gl/emzUTA. Testing your headset with a different phone and while connected to a single device is also ideal to isolate the cause of the issue. If you get the same results then the headset must have a problem and it is best to replace it. We thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 855-765-7878.

Hello! Thank you for reviewing our Voyager 5220, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hi Perry and thank you for your honest review; However, we're deeply sorry to hear you've had trouble with your unit. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot your unit, please reset the connection between your phone and earpiece: https://goo.gl/emzUTA. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://goo.gl/5ceQ1v. Lastly, testing the earpiece with a different phone, and while it is connected to a single device is ideal to isolate the cause of the issue. If you get the same results, even after performing the previous steps, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year manufacturer's warranty. We thank you for your comments. Your feedback has been shared with our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Hi Phil. Thank you for sharing your honest review on our Voyager 5220. We're very sorry to hear about your experience. The part number included in the description 203600-63, belongs to the standard version where the charging case is not included. Furthermore, the additional Accessories Included section doesn't mention a charging case as well. In any case we do thank you for bringing this to our attention, we will forward this to the vendor for review and consideration. If you have any questions related to our products, feel free to contact our Customer Care Team at: 1-855-765-7878

Hello and thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If your headset is constantly cutting off, it could be due to the smart sensors. If they are not calibrated or working as expected you can encounter these type of issues. You may want to try disabling the smart sensors. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. You may also want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC.P lease don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

Thank you for taking the time to share your feedback; However, we're very sorry to hear you've had trouble with your unit. Please rest assured that scenarios like these are very unlikely. To troubleshoot connection issues, please reset the BT connection with your phone. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. If calls are sent back to your phone, this issue might be related to the Sensors, as they detect the pressure from your ear, but there can be a number of environmental conditions triggering them, like having the earpiece a bit loose or wearing glasses. To test it, please disable the Master sensor through our Hub Software settings>sensors. Lastly, test the earpiece with a different cell phone model at different locations and while it is paired with a single Bluetooth device as it would be ideal to determine the cause of the issue. If you still get the same issues, then it will be best to replace the unit. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Hello and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing some connectivity issues with your headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of the headset. If they are not calibrated or working as expected, you could encounter these type of issues. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC.Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Sorry to hear that, without the call button you won't be able to pair them manually, but you can try NFC if your phone supports it.
1 On your mobile phone ensure NFC is enabled and your phone’s display is unlocked. (Phones may vary and some phones may not have NFC support.)
2 With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as shown until NFC pairing completes. If necessary, accept the connection.
Even if it works, I would recommend calling us at 800-985-9815 to check on the broken button, all of our devices have a manufacturer's warranty and we might need to make use of it in this case.

Hello and thank you for your feedback. We're sorry to hear this has been your experience. The Voyager 5220 is one of our best communication headsets, specially engineered to deliver superior call clarity. Featuring four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio issues, please reset the BT connection: https://bit.ly/2OOMfnw. To re-pair, make sure you set the unit in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please ensure the firmware version is up to date through our Hub Software. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device will help to isolate the cause of the issue. If you still get the same results, then this item might have an actual problem related to hardware and it is best to replace it. This model has a one-year limited warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Thank you for your honest review on our Voyager 5220. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.

Hello and thank you for your honest review. While we thrive for our products to fit everyone, we understand that one size doesn't fit all. That is why we include 3 different sized eartips so the fit and comfort can be improved. If you need any assistance or have any questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.