Customer Ratings & Reviews

Hi! Thank you for reviewing our Voyager 5220, we are sorry to hear about your experience, we really appreciate you taking valuable time out of your day to give your feedback, our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hello! Thank you for reviewing our Voyager 5220, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for your honest feedback. We're sorry to hear this has been your experience. The Voyager 5220 features up to 7 hours of talk time. To troubleshoot battery issues, try using a different micro-USB cable along with a 5-volt wall charger for optimal performance. We also have a few tips on how to extend the battery life of our products: https://bit.ly/35IMed5. We're sorry to hear you didn't fit a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes along with the different size eartips; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use, we strongly recommend that you consider using a headset with a different wearing style. To troubleshoot microphone issues, you can reset the BT connection: https://bit.ly/2OOMfnw, also ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, test the earpiece with a different cell phone and while it is paired with a single device in order to isolate the cause of the issue. If you still get the same results, the earpiece might have an actual problem and it is best to replace it. This model counts with a one-year limited warranty from date of purchase. For further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
​​​​Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are having some issues with the connectivity and audio of the headset you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of the headset through Plantronics Hub and check if it doesn't have any updates available. Last but not least we always recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means it has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty from date of purchase and you can request a replacement directly through our official website: https://bit.ly/2Er3dTK. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you for your review, however, we are sorry to hear about your experience. In order to change the ear tip, you will need to push it and rotate to the left to unlock it. Then, align the new ear tip into slot; push, rotate to the right and lock into place. Please note we do include 3 different ear tip sizes for a better fit. If no ear tips were included, we might be able to send them to you as a one time exception. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi Yaya and thank you for sharing your honest review; However, we're sorry to hear this. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that scenarios like these are very unlikely. The earpiece when first taken out of the box, it goes into pairing mode automatically, but in order to pair it with other devices, you need to set the earpiece manually in pair mode. To do so: Power on the earpiece, press and hold the call button (black button on the very back of the microphone) for 6-8 seconds, until LED flashes red and blue. This means the earpiece is in pair mode and it should be listed under Bluetooth settings as available. Select to pair. We will surely forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Hello and thank you for your review, however, we are sorry to hear about your experience. If you are experiencing some issues with the connection, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access your phone Bluetooth settings and select "PLT_ V5200". You may also want to disable the smart sensors of the headset to completely isolate the issue. In an idle state (while not in a call), simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Remember this unit counts with a limited warranty since the first day of purchase. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hello! Thank you for reviewing our Voyager 5220, however, we are sorry to hear you are having problems with your headset. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing connectivity issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and re-pairing the headset. Last but not least we always recommend disabling the smart sensors of the headset with the Plantronics Hub application and check if it doesn't have any updates available. If you require assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hi Rock! We’re sorry to hear about your experience. The Voyager 5220 to some extent is resistant to stretching, but we do not recommend stretching the hook too much to avoid any kind of harm. When you remove the earpiece, we recommend that you slightly stretch it and also slide it over your ear to take it off. The device has a one-year warranty from the date of purchase. We will forward your feedback to our team for future consideration. Please don't hesitate to reach our Support Team at (888) 248-4143 or (916) 928-7561 for further assistance.

Sorry to hear you're having trouble with your headset.

It is quite strange for the same problem to happen with two units. We would like to help you regarding this issue, please contact us at www.plantronics.com/support

Hi there and thank you for sharing your honest review on our Voyager 5220; However, we're deeply sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot it, please try using a different micro-USB cable and a 5-volt wall charger for optimal performance. If it doesn't power on, try to perform a firmware update through our Hub Software for Desktop: https://bit.ly/30jDXJM. Connect the earpiece via USB cable and go to the notifications tab on Hub. We would also like to share a few tips to take into account in order to extend the battery life of our products: https://goo.gl/V5xD4Q. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year manufacture's warranty. Thank you for bringing this to our attention. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726.

Hi Dino and thank you for your honest review; though we're sorry to hear about your experience. Please rest assured scenarios like these are very unlikely. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity, featuring four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot it, please reset the connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. Please note this model counts with a one-year limited warranty from date of purchase. For further assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.

Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Voyager 5220. We're sorry to hear you've had technical difficulties. To troubleshoot connection issues, please reset the BT connection between your phone and the earpiece. To do so: https://rb.gy/scij9e. You may also want to try disabling the master sensor, as these detect the pressure from your ear but can be triggered when the earpiece is a bit loose or when wearing glasses. You can do so through our Hub Desktop app https://bit.ly/30jDXJM by connecting the earpiece via USB cable and going to Settings>Sensors & Presence. For battery issues, on the following link you will find a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. Lastly, we recommend that you verify if the battery lasts up to 7 hours without considering the Plantronics Hub mobile app, as it might be an issue related to the app itself and not the earpiece. In any case we will forward your comments to our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (916) 928-7561.

Hi Edward and thank you for sharing your honest review; However, we're truly sorry to hear you've had this experience. The Voyager 5220 is one of our customer's favorite communication headsets, specially engineered to deliver superior call clarity. The life span of this product depends on the usage and on the vast majority of cases they last for way past their warranty period. If you're having technical difficulties, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 as these issues might be solved through some troubleshooting. We will surely forward your comments to our team as we appreciate feedback based on customer use to create the best products.

Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Our customer care group is available anytime at www.plantronics.com/support if you require assistance with your unit.