Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Worse Design Ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse earpiece ever!!! the tip doesn’t fit in my ear at all and it’s very loose!!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the wearing style specifically.
About the loose-wearing issue, keep in mind the headset includes spare ear tips in different sizes, make sure to try the larger one for a better fit.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598
poor mic quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed when I tried these. My $15 wired headphones microphone provided people I spoke with a much better quality. I have already returned the product.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery won’t hold a charge. Battery lasts less than 2-hrs on a full charge. This happens even though the ear piece is off!!!’
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; Though we're very sorry to hear you've had battery issues. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot battery issues, try using a different micro-USB cable and make sure you're using a 5-volt wall charger. We also have a few points to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. If you are already following all these recommendations, and you get the same issue, then there might be an actual problem with the unit and it is best to replace it. This model counts with a one-year limited warranty. If you would like further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
Bluetooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend it.zero stars.its soo bad bad bad.
No, I would not recommend this to a friendAvoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery does not last. Not convivient planning to send it back
No, I would not recommend this to a friendNO GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is expensive, quality is bad , you can not hear anything but static. It be nice if the blue parrot made something like these, for truckers.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest feedback on our Voyager 5220; However, we're sorry to hear you've had trouble with your unit. This model has four-microphones with active digital signal processing (DSP) and Delivers six layers of protection against wind noise. To troubleshoot audio issues, please try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. You might also want to ensure your unit's firmware version is up to date through our Plantronics Hub Software for Desktop. Lastly, testing your headset with a different mobile phone and while it is connected to a single device, to isolate the cause of the issue. If you get the same outcome, then the unit has an actual problem and it is best to replace it. Please note this model comes with a one-year warranty from date of purchase. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878
Bad item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good item .doesn't hold charge for a long time
No, I would not recommend this to a friendNot Happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My headset will not connect with my phone any longer and will not hold a charge.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to hear about this and apologize for the inconvenience. Please call us at 800-985-9815 for assistance. Thank you for bringing this to our attention.
No good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it multiple times and still people tell me they dont hear me right
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to learn that you are experiencing problems with your Voyager 5220 Bluetooth headset. We would appreciate it if you could contact us at (916) 928-7561 Opt. 2.
Thank you for bringing this to our attention.
OK w/ phone, not w/ laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't but this if you want the earpiece to work with a computer.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Voyager headset. Please reset the Bluetooth connection and also ensure the firmware is up to date. To do so, please follow the steps in the link: http://surl.li/evyap. To check and update firmware of the headset on PC, download the Plantronics Hub app from link: http://surl.li/evyas. Note that the recommended set up with the laptop is with the USB adapter. If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.
Poor sound quality, disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this headset for about 5 days and it cut out and others could not hear me clearly. Bummed about this as I was looking forward to upgrading from one that had gotten stolen...
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Did not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not work well for my needs, I had to return the item.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for bringing this to our attention and we're sorry to hear that the Voyager 5200 didn't meet your needs. Please note the Voyager 5200 has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise.
We appreciate your honest feedback.
This is a bad Product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two of these and could never get righter of them to connect to Sire, even with the assistance of Tech Support which is available on an Appt specifically for this product.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .To access your phone's voice assistant you just need to ensure your headset is powered on and connected to your phone, then press and hold the headset's mute button until you hear the confirmation tone.
If you've tried this but the phone's voice assistant doesn't respond we recommend testing your headset with a different phone in order to isolate the problem. Please contact us at www.plantronics.com/support if you require assistance with your unit.
Stopped working after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't charge or turn on. Stopped working yesterday just after the 2 weeks return policy had expired. Not sure if I will be buying tech though bestbuy for much longer.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit. If your headset doesn't seem to charge or power on anymore please try updating your headset using our Hub for desktop application on a PC to see if this helps the issue. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Office use maybe. Not for truckers. Battery life sucks. Nice design thou.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Welly and thank you for sharing your honest feedback; However, we're sorry to hear you were not satisfied with our product.The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. There are a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. Make sure you're using a 5-volt wall charger for optimal performance. If you're getting a significant lower amount of battery life, like 4-5 hours or less, then the unit might have an actual problem and it is best to replace it. Please note this model counts with a one-year limited warranty. We thank you for your comments. We will forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
I think I got a faulty one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work, sounds like you are talking under water.
No, I would not recommend this to a friendWhat noise canceling?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product for truck drivers.noise canceling was absolutely terrible.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Litopine and thank you for sharing your honest feedback on our Voyager 5220 Headset. However, we're sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. As you may know, it features four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot it, please reset the Bluetooth connection between your phone and earpiece https://rb.gy/scij9e. You may also want to ensure the firmware version is up to date through our Hub Software Desktop app: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone and while it is paired with a single device is also ideal to determine the cause of the issue. We will forward your comments to our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (916) 928-7561
Not Worth The Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst Plantronics Headset I have had. It is my 3rd. Others last a little over a year. This one didn't last 6 months. A lot of money for a bad product.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!
Garbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good two months and then garbage. No worth the money at all, going to return it back to the store
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback. Though we're sorry to hear you've had this experience. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. The unit features four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. If you're experiencing technical issues, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 as it could be solved through troubleshooting. We will forward your comments to our team for review and consideration. If you have any further questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Terrible quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible audio quality I don’t recommend this voyager
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Legend headset. Please reset the Bluetooth connection and also ensure the firmware is up to date. To do so, please follow the steps in the link below -
shorturl.at/dEHJS
To check and update firmware of the headset on PC, download the Plantronics Hub app from link below -
shorturl.at/nsQ39
If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.