Customer Ratings & Reviews

Sorry to hear you're having trouble with your headset.

It is quite strange for the same problem to happen with two units. We would like to help you regarding this issue, please contact us at www.plantronics.com/support

Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hello! Thank you for reviewing our Voyager 5220, however, we are sorry to hear you are having problems with your headset. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing connectivity issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and re-pairing the headset. Last but not least we always recommend disabling the smart sensors of the headset with the Plantronics Hub application and check if it doesn't have any updates available. If you require assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hi there and thank you for sharing your honest review on our Voyager 5220; However, we're deeply sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot it, please try using a different micro-USB cable and a 5-volt wall charger for optimal performance. If it doesn't power on, try to perform a firmware update through our Hub Software for Desktop: https://bit.ly/30jDXJM. Connect the earpiece via USB cable and go to the notifications tab on Hub. We would also like to share a few tips to take into account in order to extend the battery life of our products: https://goo.gl/V5xD4Q. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year manufacture's warranty. Thank you for bringing this to our attention. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Our customer care group is available anytime at www.plantronics.com/support if you require assistance with your unit.

Hi Rock! We’re sorry to hear about your experience. The Voyager 5220 to some extent is resistant to stretching, but we do not recommend stretching the hook too much to avoid any kind of harm. When you remove the earpiece, we recommend that you slightly stretch it and also slide it over your ear to take it off. The device has a one-year warranty from the date of purchase. We will forward your feedback to our team for future consideration. Please don't hesitate to reach our Support Team at (888) 248-4143 or (916) 928-7561 for further assistance.

Hi Dino and thank you for your honest review; though we're sorry to hear about your experience. Please rest assured scenarios like these are very unlikely. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity, featuring four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot it, please reset the connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. Please note this model counts with a one-year limited warranty from date of purchase. For further assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.

Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Hi Edward and thank you for sharing your honest review; However, we're truly sorry to hear you've had this experience. The Voyager 5220 is one of our customer's favorite communication headsets, specially engineered to deliver superior call clarity. The life span of this product depends on the usage and on the vast majority of cases they last for way past their warranty period. If you're having technical difficulties, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 as these issues might be solved through some troubleshooting. We will surely forward your comments to our team as we appreciate feedback based on customer use to create the best products.

Thank you for your honest feedback on our Voyager 5220; However, we're sorry to hear you've had trouble with your unit. This model has four-microphones with active digital signal processing (DSP) and Delivers six layers of protection against wind noise. To troubleshoot audio issues, please try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. You might also want to ensure your unit's firmware version is up to date through our Plantronics Hub Software for Desktop. Lastly, testing your headset with a different mobile phone and while it is connected to a single device, to isolate the cause of the issue. If you get the same outcome, then the unit has an actual problem and it is best to replace it. Please note this model comes with a one-year warranty from date of purchase. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878

Thank you for sharing your honest review; Though we're very sorry to hear you've had battery issues. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot battery issues, try using a different micro-USB cable and make sure you're using a 5-volt wall charger. We also have a few points to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. If you are already following all these recommendations, and you get the same issue, then there might be an actual problem with the unit and it is best to replace it. This model counts with a one-year limited warranty. If you would like further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878

Thank you for your honest review on our Voyager 5220. We're sorry to hear you've had technical difficulties. To troubleshoot connection issues, please reset the BT connection between your phone and the earpiece. To do so: https://rb.gy/scij9e. You may also want to try disabling the master sensor, as these detect the pressure from your ear but can be triggered when the earpiece is a bit loose or when wearing glasses. You can do so through our Hub Desktop app https://bit.ly/30jDXJM by connecting the earpiece via USB cable and going to Settings>Sensors & Presence. For battery issues, on the following link you will find a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. Lastly, we recommend that you verify if the battery lasts up to 7 hours without considering the Plantronics Hub mobile app, as it might be an issue related to the app itself and not the earpiece. In any case we will forward your comments to our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (916) 928-7561.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the wearing style specifically.
About the loose-wearing issue, keep in mind the headset includes spare ear tips in different sizes, make sure to try the larger one for a better fit.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598

To access your phone's voice assistant you just need to ensure your headset is powered on and connected to your phone, then press and hold the headset's mute button until you hear the confirmation tone.

If you've tried this but the phone's voice assistant doesn't respond we recommend testing your headset with a different phone in order to isolate the problem. Please contact us at www.plantronics.com/support if you require assistance with your unit.

Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit. If your headset doesn't seem to charge or power on anymore please try updating your headset using our Hub for desktop application on a PC to see if this helps the issue. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!

We are sorry to hear about this and apologize for the inconvenience. Please call us at 800-985-9815 for assistance. Thank you for bringing this to our attention.