Customer Ratings & Reviews

Hello! Thank you for reviewing our Voyager 5220, however, we're sorry to hear about your experience. If you require technical assistance or have any questions, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for your honest review, we apologize for the inconvenience caused to you. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 800-985-9815.

Hi, we're sorry to hear that your headset stopped working. Please do not hesitate to contact our Customer Care Team at 800-985-9815 so that we can better assist you.

Hello and thank you for your honest feedback on our Voyager 5220 Headset; However, we're deeply sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. The life span of the product depends on the usage but on many cases they last for way past their warranty period. We hope that in the future you will have a better experience. Feel free to contact our Customer Care Team at: 888-363-0726 if you require further assistance. We will be glad to help you.

Hi Patrick and thank you for your honest review. We're sorry to hear you were not happy with your product. The Voyager 5220 is one of our customer's favorite headsets, specially engineered to deliver superior performance. If you have experienced technical issues, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561, as it could be solved through simple troubleshooting steps and tips to improve performance. In any case we do thank you for your comments. We will forward them to our team for review and consideration.

Thank you for your honest review; However, we're sorry to hear this has been your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio issues, please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. Also, please ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. In case the issue persists, please note this model counts with a one-year limited warranty. We thank you for bringing this to our attention. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Thank you for your honest review; however, we are sorry to hear about your experience. Please note the life span of this model depends on the usage but in the vast majority of cases they last way past their warranty period. Please note this product has a one-year manufacturer's limited warranty in the US as long as it is purchased brand new in its retail packaging. If needed, you can request a replacement by creating an account on our warranty site, and filing a claim. https://bit.ly/3tWyyHE Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at (916) 928-7561

Thank you for your honest review on our Voyager 5220; However, we're deeply sorry to hear about your experience. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. It is unusual to encounter issues after such a short period of time and we thank you for bringing this to our attention. Please note that as long as the unit is purchased as brand new in its original packaging, the unit counts with a one-year manufacturer's warranty. If you have any questions or you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review; However, we're truly sorry to hear about your experience. Please rest assured scenarios like these are very unlikely. The Voyager 5200 is specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the BT connection between your mobile phone and earpiece. To do so: https://bit.ly/2OOMfnw. Also reset the networks settings on your phone and ensure the firmware version of the earpiece is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, please test the unit with a different mobile phone and while it is paired with a single Bluetooth device, as it is ideal to determine the cause of the issue. In case you get the same results, please note this model has a one-year manufacturer's warranty. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598

Hello! Thank you for your review of our Voyager 5220, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging correctly, we recommend that you try another charging cable or another wall outlet if possible to isolate the problem. We also recommend resetting the headset by pressing the call control button and the mute button for 5 seconds while it's turned off, this will reset the unit. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for taking the time to share your feedback on our Voyager 5220, however we're sorry to hear you've had trouble with your unit. In order to troubleshoot audio and battery issues, please try resetting the Bluetooth connection with your phone. To do so: https://goo.gl/emzUTA. You may also want to try updating the firmware version of the unit through our Plantronics Hub for Desktop: https://goo.gl/5ceQ1v. Testing your headset with a different phone and while connected to a single device, is ideal to isolate the cause of the issue. If you still get the same results even after following the previous steps, then most likely the unit has a problem and we need to replace it. Please note this model has a one-year warranty from date of purchase. Thank you for your comments. We will forward them to our team for review and consideration. Feel free to contact our Customer Care Team at: 855-765-7878 if you require further assistance!

Hello and thank you for your honest review on our Voyager 5220. We're sorry to hear about your experience. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. Please try using a different micro-USB cable and AC wall adapter to isolate the cause of the issue. You may also want to ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Connect your earpiece powered off and go to the notifications tab. If you still get the same results then most likely the unit has an actual problem and it is best to replace it. This model has a one-year warranty from date of purchase. Thank you for your comments, we will forward them to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact

In order to pair the headset to another device you will need to place it in pairing mode by powering the headset on and then pressing and holding the call button for ~7 seconds until the headset says "pairing" and the LED starts alternating red/blue.

If our phone is unable to find the headset even while in pairing mode this could indicate an issue with your phone or headset, we recommend that you try pairing your headset to another phone (different brand and model) in order to determine if this is an issue with your headset or phone. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.

Thank you for sharing your honest review; We're truly sorry to hear this has been your experience. We would like to know if the headset purchased brand new or if the packaging present any tear or evident tampering. Please rest assured that we take the quality of our products very seriously. We thank you for bringing this to our attention. To reach out to our Customer Care Team please click: https://www.poly.com/us/en/support/contact

Hi! Thank you for your honest review on our Voyager 5220 headset, however we are sorry to hear about your experience. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. Our intention is to provide the highest quality products to our customers. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require further assistance.

Hello and thank you for sharing your honest review; However, we're very sorry you've had trouble with your unit. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. It features four microphones with active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot your unit, please reset the connection between your cell phone and earpiece: https://bit.ly/2OOMfnw. Also, reset the Network Settings on your phone and ensure your unit's firmware version is up to date through our Hub Software or Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone is also ideal to isolate the cause of the issue. If you still get the same results, even after following the previous steps, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team: 1-888-363-0726.

Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
Please note this product has a one-year limited warranty in the US, and we would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at 1 800 725 598 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.