Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery does not last. Not convivient planning to send it back
No, I would not recommend this to a friendNo good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it multiple times and still people tell me they dont hear me right
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to learn that you are experiencing problems with your Voyager 5220 Bluetooth headset. We would appreciate it if you could contact us at (916) 928-7561 Opt. 2.
Thank you for bringing this to our attention.
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Office use maybe. Not for truckers. Battery life sucks. Nice design thou.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Welly and thank you for sharing your honest feedback; However, we're sorry to hear you were not satisfied with our product.The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. There are a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. Make sure you're using a 5-volt wall charger for optimal performance. If you're getting a significant lower amount of battery life, like 4-5 hours or less, then the unit might have an actual problem and it is best to replace it. Please note this model counts with a one-year limited warranty. We thank you for your comments. We will forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
Bluetooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend it.zero stars.its soo bad bad bad.
No, I would not recommend this to a friendOK w/ phone, not w/ laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't but this if you want the earpiece to work with a computer.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Voyager headset. Please reset the Bluetooth connection and also ensure the firmware is up to date. To do so, please follow the steps in the link: http://surl.li/evyap. To check and update firmware of the headset on PC, download the Plantronics Hub app from link: http://surl.li/evyas. Note that the recommended set up with the laptop is with the USB adapter. If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.
Bad item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good item .doesn't hold charge for a long time
No, I would not recommend this to a friendDid not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not work well for my needs, I had to return the item.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for bringing this to our attention and we're sorry to hear that the Voyager 5200 didn't meet your needs. Please note the Voyager 5200 has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise.
We appreciate your honest feedback.
Garbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good two months and then garbage. No worth the money at all, going to return it back to the store
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback. Though we're sorry to hear you've had this experience. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. The unit features four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. If you're experiencing technical issues, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 as it could be solved through troubleshooting. We will forward your comments to our team for review and consideration. If you have any further questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Stay away..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This had been returned 3 times, finally went with another brand after being faithful to Plantronics for many, many years.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest feedback on our Voyager 5220 Headset; However, we're deeply sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. The life span of the product depends on the usage but on many cases they last for way past their warranty period. We hope that in the future you will have a better experience. Feel free to contact our Customer Care Team at: 888-363-0726 if you require further assistance. We will be glad to help you.
What noise canceling?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product for truck drivers.noise canceling was absolutely terrible.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Litopine and thank you for sharing your honest feedback on our Voyager 5220 Headset. However, we're sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. As you may know, it features four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot it, please reset the Bluetooth connection between your phone and earpiece https://rb.gy/scij9e. You may also want to ensure the firmware version is up to date through our Hub Software Desktop app: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone and while it is paired with a single device is also ideal to determine the cause of the issue. We will forward your comments to our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (916) 928-7561
Bear
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine but Beavercreek OH store has horrible service and poorly trained associates.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager 5220, however, we're sorry to hear about your experience. If you require technical assistance or have any questions, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Don’t waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended for daily work use - doesn’t stand up! Not to mention the service plan is crap, too
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Patrick and thank you for your honest review. We're sorry to hear you were not happy with your product. The Voyager 5220 is one of our customer's favorite headsets, specially engineered to deliver superior performance. If you have experienced technical issues, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561, as it could be solved through simple troubleshooting steps and tips to improve performance. In any case we do thank you for your comments. We will forward them to our team for review and consideration.
I think I got a faulty one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work, sounds like you are talking under water.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FROM BEST BUY Online best buy will not honor store-bought purchases if they go bad. Broke after 3 days
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220; However, we're deeply sorry to hear about your experience. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. It is unusual to encounter issues after such a short period of time and we thank you for bringing this to our attention. Please note that as long as the unit is purchased as brand new in its original packaging, the unit counts with a one-year manufacturer's warranty. If you have any questions or you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Blah
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our experience has not been good. Nobody can hear what you are saying when using it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; However, we're sorry to hear this has been your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio issues, please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. Also, please ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. In case the issue persists, please note this model counts with a one-year limited warranty. We thank you for bringing this to our attention. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
Doesn't work with iPhone 7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not sync with iPhone 7. Multiple attempts with senior Apple tech team, and exchanging phone did not work. Plantronics support is non-existent.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .In order to pair the headset to another device you will need to place it in pairing mode by powering the headset on and then pressing and holding the call button for ~7 seconds until the headset says "pairing" and the LED starts alternating red/blue.
If our phone is unable to find the headset even while in pairing mode this could indicate an issue with your phone or headset, we recommend that you try pairing your headset to another phone (different brand and model) in order to determine if this is an issue with your headset or phone. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
Terrible quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible audio quality I don’t recommend this voyager
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Legend headset. Please reset the Bluetooth connection and also ensure the firmware is up to date. To do so, please follow the steps in the link below -
shorturl.at/dEHJS
To check and update firmware of the headset on PC, download the Plantronics Hub app from link below -
shorturl.at/nsQ39
If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.
JUNK!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after one month usage & Bestbuy no longer offers a warranty to purchase
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience. Please note the life span of this model depends on the usage but in the vast majority of cases they last way past their warranty period. Please note this product has a one-year manufacturer's limited warranty in the US as long as it is purchased brand new in its retail packaging. If needed, you can request a replacement by creating an account on our warranty site, and filing a claim. https://bit.ly/3tWyyHE Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at (916) 928-7561
short battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yea I talk a fair amount but /his doesnt keep a chatge for very long at all & have had people complain about background noise.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager 5220, however we're sorry to hear you've had trouble with your unit. In order to troubleshoot audio and battery issues, please try resetting the Bluetooth connection with your phone. To do so: https://goo.gl/emzUTA. You may also want to try updating the firmware version of the unit through our Plantronics Hub for Desktop: https://goo.gl/5ceQ1v. Testing your headset with a different phone and while connected to a single device, is ideal to isolate the cause of the issue. If you still get the same results even after following the previous steps, then most likely the unit has a problem and we need to replace it. Please note this model has a one-year warranty from date of purchase. Thank you for your comments. We will forward them to our team for review and consideration. Feel free to contact our Customer Care Team at: 855-765-7878 if you require further assistance!
will not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is my fourth one ,will not charge they just don't last this one lasted 5 months
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager 5220. We're sorry to hear about your experience. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. Please try using a different micro-USB cable and AC wall adapter to isolate the cause of the issue. You may also want to ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Connect your earpiece powered off and go to the notifications tab. If you still get the same results then most likely the unit has an actual problem and it is best to replace it. This model has a one-year warranty from date of purchase. Thank you for your comments, we will forward them to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact