Customer Ratings & Reviews

Thank you for your honest review, we apologize for the inconvenience caused to you. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 800-985-9815.

Thank you for your honest review; However, we're truly sorry to hear about your experience. Please rest assured scenarios like these are very unlikely. The Voyager 5200 is specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the BT connection between your mobile phone and earpiece. To do so: https://bit.ly/2OOMfnw. Also reset the networks settings on your phone and ensure the firmware version of the earpiece is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, please test the unit with a different mobile phone and while it is paired with a single Bluetooth device, as it is ideal to determine the cause of the issue. In case you get the same results, please note this model has a one-year manufacturer's warranty. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Hi, we're sorry to hear that your headset stopped working. Please do not hesitate to contact our Customer Care Team at 800-985-9815 so that we can better assist you.

Hello! Thank you for your review of our Voyager 5220, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging correctly, we recommend that you try another charging cable or another wall outlet if possible to isolate the problem. We also recommend resetting the headset by pressing the call control button and the mute button for 5 seconds while it's turned off, this will reset the unit. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Hi! Thank you for your honest review on our Voyager 5220 headset, however we are sorry to hear about your experience. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. Our intention is to provide the highest quality products to our customers. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require further assistance.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hello and thank you for sharing your honest review; However, we're very sorry you've had trouble with your unit. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. It features four microphones with active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot your unit, please reset the connection between your cell phone and earpiece: https://bit.ly/2OOMfnw. Also, reset the Network Settings on your phone and ensure your unit's firmware version is up to date through our Hub Software or Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone is also ideal to isolate the cause of the issue. If you still get the same results, even after following the previous steps, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team: 1-888-363-0726.

Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598

Thank you for sharing your honest review; We're truly sorry to hear this has been your experience. We would like to know if the headset purchased brand new or if the packaging present any tear or evident tampering. Please rest assured that we take the quality of our products very seriously. We thank you for bringing this to our attention. To reach out to our Customer Care Team please click: https://www.poly.com/us/en/support/contact

Hi! Thank you for your honest review, however, we are sorry to hear about your experience. If you are experiencing some audio and connectivity issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset with the smart sensors turned off to see if that's what causing the headset to disconnect. In an idle state, press and hold down the call and mute buttons until you for 5 seconds and a voice prompt will inform you of smart sensors status.Last but not least we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for sharing your feedback on our Voyager 5220, however we are very sorry to hear that your unit is no longer charging. The life span of the product depends on the usage but on many cases they last for way past their warranty period. There are a few procedures that might fix this issue: Please ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. You might also want to try using a different micro-USB cable to isolate the cause of the issue. If you still get the same results, then most likely the headset has a problem and we'll need to replace it. This unit has a one-year limited warranty from date of purchase. On the following link you will find some tips to extend the battery life of our products: https://goo.gl/A3rV1S. We will forward your comments to our team as a future consideration. Feel free to contact our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
Please note this product has a one-year limited warranty in the US, and we would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at 1 800 725 598 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.

Hello! thank you for your honest review of our Voyager 5220, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the microphone more specifically. As you may be aware, our Voyager 5200 features a four-mic array and our adaptive DSP work together to cancel disruptive background noise like traffic or crowds, so microphone-related issues are considered unusual, hence isolating, and light troubleshooting are recommended. Please install the Plantronics Hub app on your computer, (https://bit.ly/30jDXJM) connect the headset, install any pending updates, and reset the device via settings, if issues continue, please disable the wearing sensors master via the settings menu.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598

Hello and thank you for your honest review! We are very sorry to hear about your experience with the Voyager 5220 headset. If the headset keeps disconnecting, most likely we just need to refresh the connection, you can do so by: Unpairing the headset from your phone, powering off the phone for 10 seconds and power back on. Turn on the headset, press and hold the black call button for 7 seconds (LED will flash red/blue), scan with your phone, connect and test.

If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, additionally, you have a 1 year warranty from the purchase date, if needed.

Thank you for sharing your honest review on our Voyager 5220; However, we're sorry to hear you weren't satisfied with your product. This particular model is one of our best communication headsets and specially engineered to deliver superior call clarity. Our Product Development Team actively works on making intuitive and user friendly products. We provide quick start guides and make the full user guide available online as we are aiming to be a more environmentally conscientious company: https://www.poly.com/content/dam/plantronics/documents-and-guides/user-guides/voyager-5200-ug-en.pdf We will surely forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Hi Jenn and thank you for sharing your honest review; though we're sorry to hear this was your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity and connectivity. If calls are dropping while using the earpiece with your cell phone, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair make sure you set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. This issue could be related to the smart sensors, to isolate the cause of it, try disabling the sensors through our Hub Software for Desktop under settings>sensors>master sensor. These detect the pressure from your ear when wearing it, but there can be several conditions triggering them like having the earpiece a bit loose or wearing glasses, consequently sending the call back to the phone. Lastly, testing the earpiece with a different cell phone model is also ideal to see if you get the same response. Please note this model comes with a one-year warranty. Thank you for your comments. For further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Hello! thank you for sharing your honest review on our Voyager 5220, however, we are sorry to hear about your experience, our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is no longer charging, it will be best to replace this unit. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance or have further questions.