Customer Ratings & Reviews

Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the microphone more specifically. As you may be aware, our Voyager 5200 features a four-mic array and our adaptive DSP work together to cancel disruptive background noise like traffic or crowds, so microphone-related issues are considered unusual, hence isolating, and light troubleshooting are recommended. Please install the Plantronics Hub app on your computer, (https://bit.ly/30jDXJM) connect the headset, install any pending updates, and reset the device via settings, if issues continue, please disable the wearing sensors master via the settings menu.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598

Hi! Thank you for your honest review, however, we are sorry to hear about your experience. If you are experiencing some audio and connectivity issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset with the smart sensors turned off to see if that's what causing the headset to disconnect. In an idle state, press and hold down the call and mute buttons until you for 5 seconds and a voice prompt will inform you of smart sensors status.Last but not least we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for sharing your feedback on our Voyager 5220, however we are very sorry to hear that your unit is no longer charging. The life span of the product depends on the usage but on many cases they last for way past their warranty period. There are a few procedures that might fix this issue: Please ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. You might also want to try using a different micro-USB cable to isolate the cause of the issue. If you still get the same results, then most likely the headset has a problem and we'll need to replace it. This unit has a one-year limited warranty from date of purchase. On the following link you will find some tips to extend the battery life of our products: https://goo.gl/A3rV1S. We will forward your comments to our team as a future consideration. Feel free to contact our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello! thank you for your honest review of our Voyager 5220, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for sharing your honest review on our Voyager 5220; However, we're sorry to hear you weren't satisfied with your product. This particular model is one of our best communication headsets and specially engineered to deliver superior call clarity. Our Product Development Team actively works on making intuitive and user friendly products. We provide quick start guides and make the full user guide available online as we are aiming to be a more environmentally conscientious company: https://www.poly.com/content/dam/plantronics/documents-and-guides/user-guides/voyager-5200-ug-en.pdf We will surely forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Hi Jenn and thank you for sharing your honest review; though we're sorry to hear this was your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity and connectivity. If calls are dropping while using the earpiece with your cell phone, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair make sure you set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. This issue could be related to the smart sensors, to isolate the cause of it, try disabling the sensors through our Hub Software for Desktop under settings>sensors>master sensor. These detect the pressure from your ear when wearing it, but there can be several conditions triggering them like having the earpiece a bit loose or wearing glasses, consequently sending the call back to the phone. Lastly, testing the earpiece with a different cell phone model is also ideal to see if you get the same response. Please note this model comes with a one-year warranty. Thank you for your comments. For further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Hi! Thank you for taking the time to share your feedback on our Voyager 5220, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the wearing style more specifically. About the fit issue, keep in mind the headset includes spare ear tips in different sizes, make sure to try the other ones for a better fit. Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.

Hi Corey and thank you for your honest review; However, we're sorry to hear this has been your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the BT connection: https://bit.ly/2OOMfnw. To re-pair, set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please ensure its firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same results, then the earpiece might have an actual problem and it is best to replace it. This model counts with a one-year limited warranty. Thank you for bringing this to our attention. For further assistance, feel free to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Thank you for sharing your honest review; However, we're sorry to hear you've had audio issues with your unit. Please rest assured scenarios like these are very unlikely. To troubleshoot it, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair, press and hold the call button for 6-8 seconds until LED flashes red and blue repeatedly, then go to BT settings on your phone to select it. You might also want to ensure the firmware is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a difference cell phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same results, please note this model counts with a one-year manufacturer's warranty. We will surely forward your comments to our team for review and consideration. For further assistance, please contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the noise cancelation to be precise.
Please note this product has a one-year limited warranty in the US.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.​​​​Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Thank you for your honest review; However, we're very sorry to hear this has been your experience. The Voyager 5220 is one of our best communication headsets. Please rest assured scenarios like these are very unlikely. There's a number of environmental stressors that can affect its performance. To troubleshoot it, please reset the BT connection with your phone. To do so: https://bit.ly/2OOMfnw to re-pair, make sure you set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. You might also want to ensure the unit's firmware version is up to date. Testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to isolate the cause of the issue and see if it is related to an android/iOS update. Please note this model counts with a one-year limited warranty. For further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Thank you for your honest feedback; Though we're sorry to hear about your experience. Please note this model is compatible with any cell phone or tablet that supports Bluetooth headsets (iOS and android). If you're unable to pair your headset to an iPhone, make sure the earpiece is in pairing mode. To do so: Power on the earpiece, then press and hold the call button (black button on the back of the microphone) for 6 or 8 seconds, until the indicator light flashes red and blue repeatedly. This means the earpiece is in pairing mode. On the other hand, if you're not having pairing issues but you've noticed it only takes place with iPhones, then we strongly suggest you to test it with a different iOS version, as it might be related to a recent iOS update, which doesn't mean they're no longer compatible. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726

Hello! thank you for sharing your honest review on our Voyager 5220, however, we are sorry to hear about your experience, our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is no longer charging, it will be best to replace this unit. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance or have further questions.

Thank you for your honest review on our Voyager 5220. Please note the Voyager 5220 does not include the portable charging case. The Voyager 5200 UC is the one that comes with the charging case and a USB dongle to ensure optimal PC connectivity. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.

Hello and thank you for your honest review! We are very sorry to hear about your experience with the Voyager 5220 headset. If the headset keeps disconnecting, most likely we just need to refresh the connection, you can do so by: Unpairing the headset from your phone, powering off the phone for 10 seconds and power back on. Turn on the headset, press and hold the black call button for 7 seconds (LED will flash red/blue), scan with your phone, connect and test.

If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, additionally, you have a 1 year warranty from the purchase date, if needed.

Thank you for taking the time to share your honest feedback; Though we're sorry to hear this has been your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. Please make sure you pick the right ear gel size for you, keeping in mind that not getting a proper fit is likely to impact the quality of the audio. You may also want to reset the BT connection: https://bit.ly/2OOMfnw. Lastly, testing the earpiece with a different cell phone and while it is paired with a single BT Device is ideal to determine the cause of the issue. Please note this model comes with a one-year manufacturer's warranty. We will forward your comments to our team for review and consideration. If you would like further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Thank you for reviewing our Voyager 5220; However, we're sorry to hear about your experience. If your headset is not charging, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. We also recommend resetting the headset by pressing and holding the call and mute buttons for 5 seconds while it's turned off, this will reset the headset. If the headset still won't charge, then it could mean an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Hi Athee and thank you for sharing your honest review on our Voyager 5220; However, we're sorry to hear you were not happy with your product. We do have some troubleshooting steps whenever the headset is getting disconnected that should solve the issue. First, reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair, set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Then go to Bluetooth settings and select it to pair. Linking issue could also be related to the smart sensors, as these detect the pressure from your ear. They could be triggered by several environmental conditions, like having the earpiece a bit loose from your ear, or wearing glasses, consequently sending the call back to the phone. To isolate the cause of the issue, disable the master sensor through our Hub Software: https://bit.ly/30jDXJM go to Settings>Sensors and disable it. Lastly, testing the earpiece with a different cell phone model is also ideal to determine the cause of the issue. We will forward your comments to our team for review and consideration. For further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561