Customer Ratings & Reviews

Hello and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if your headset doesn't have any updates available through Plantronics Hub: https://bit.ly/2NNfqpE. Last but not least we recommend testing the headset with a different mobile to complete isolate the issue. If for some reason you still have reasonable low volume coming from the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for sharing your honest review; Though we're truly sorry to hear about your experience. Let us know if the headset was purchased brand new or if the packaging present any tear or evident tampering. The life span of the product depends on the usage but on many cases they last for way past their warranty period. We thank you for bringing this to our attention and we would like to look further into your case. For technical assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Thank you for your honest review on our Voyager 5200 series Bluetooth headset.

Your product comes with our one year limited warranty, please contact us at www.plantronics.com/support for troubleshooting assistance. In case we are unable to fix your unit by troubleshooting you can request a replacement by following these instructions: www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=/apex/knowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your feedback on our Voyager 5220, we will forward your comments to our team for future consideration. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!

Hello! Thank you for reviewing our Voyager 5220, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hello and thank you for your honest review. We're sorry to hear you were not happy with your product. The Voyager 5220 is one of our customer's favorite communication headsets, specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot microphone issues, please reset the BT connection: https://bit.ly/2OOMfnw. To re-pair the earpiece make sure you set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please ensure the firmware version is up to date through Hub Software. https://bit.ly/30jDXJM. Lastly, test the earpiece with a different cell phone model, as it is ideal to isolate the cause of the issue. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. If you would like further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Hello! Thank you for reviewing our Voyager 5220, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for your honest review on our Voyager 5220; However, we're sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We strongly recommend you to contact the reseller directly since only the reseller can exchange it for a different model. In any case we do thank you for bringing this to our attention. We will forward your comments to our Product Development Team for review and as a future consideration when developing new products. If you have any questions related to our products, feel free to contact our Customer Care Team at: 1-888-363-0726.

Hi and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear you are having some issues. Please note our intention is to provide the highest quality products to our customers and if you require technical assistance or even a replacement, feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact.

Thank you for your honest review on our Voyager 5220; Though we're sorry to hear you were not happy with your unit. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity, featuring four-microphones with active digital signal processing (DSP) and Delivers six layers of protection against wind noise. If you're experiencing technical difficulties with this product, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 for technical assistance and hopefully solve the issue. We will forward your comments to our team for review and consideration.

Hello! Thank you for reviewing our Voyager 5220, however, we’re very sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. Please contact our Customer Care Team at 1-888-363-0726 for immediate assistance.

Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest feedback; However, we're sorry to hear you were not satisfied with your unit. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver sound quality along with optimal battery performance. In order to extend the battery life of our products: Store your headset at room temperature. When batteries are exposed to elevated levels of heat such as inside a hot car, they lose their ability to store energy. If storing your headset for an extended period of time, discharge it to around a 40 to 50 percent charge. Lithium ion oxidizes at its highest rate if the battery is fully charged, which leads to quicker deterioration. Avoid discharging your headset completely or leaving it discharged for extended periods of time. The battery loses the ability to hold a complete charge. For optimal performance, please make sure you're using a 5-volt wall charger. Please note this model counts with a one-year limited warranty. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878

Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hello! Thank you for your honest review of our Voyager 5220, however, we are sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the audio issue you're experiencing with the headset. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hi Frank and thank you for taking the time to share your feedback on our Voyager 5220; However, we're sorry to hear you didn't find it comfortable enough. These headsets are designed to fit the vast majority of ear shapes and sizes with the different size eartips; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. If you have any questions related to our products, feel free to contact our Customer Care Team at: 1-888-363-0726.

Thank you for sharing your honest review; However we're truly sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes with the different size eartips included; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We have shared your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561