Customer Ratings & Reviews

Thank you for sharing your honest review on our Voyager 5220 Headset; However, we're sorry to hear about your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. There are a couple of procedures that should fix linking issues. As you may know, the unit has smart sensors. These detect the pressure from your ear when wearing the earpiece; However, there can be several conditions influencing their performance and sending the call to your phone instead of the earpiece. For example, having the earpiece a bit loose from your ear or wearing glasses. To isolate the cause of the issue, please disable the master sensor through Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Once installed on your PC, connect the earpiece powered-off via USB and go to settings>sensors>master sensor. If you get the same results, please test the earpiece with a different phone and while it is connected to a single device. If the earpiece doesn't connect to your phone even after performing the previous suggestions, please note this model counts with a one-year limited warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

It is unfortunate that you are experiencing issues with this unit from the start, we have a couple of troubleshooting options available and will gladly assist you. Please don't hesitate to contact us at www.plantronics.com/support

Hello and thank you for your honest review on our Voyager 5220; However, we're sorry to hear you've had trouble with your unit. As you know, the earpiece features a micro-USB connection underneath the piece that goes behind your ear, if the connection has some type of short or damage, please let us know. In order to end a call you should be able to do so by simply pressing the (black button) call button located behind the microphone. If it is not responding, please ensure the unit's firmware version is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Testing the earpiece with a different phone is also ideal to isolate the cause of the issue. Here you will find the complete user guide: https://bit.ly/39YjcH9. In case you're no longer able to replace it through your seller, please note this model comes with a one-year manufacturer's warranty. Your comments will be shared with our Team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726.

Hello and thank you for sharing your honest feedback; though we're sorry to hear you were not satisfied with your product. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. These headsets are designed to fit the vast majority of ear shapes and sizes; including different sizes of ear gels. Keep in mind that not getting a proper fit is likely to impact the quality of the audio. However, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will surely forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Hello and thank you for sharing your honest review; However, we're sorry to hear you've had battery issues. As you may know this model provides up to 7 hours of talk time. Please note performance is dependent upon battery and usage and may vary by device. If you get a significant lower amount of talk time, then please try using a different micro-USB cable to isolate the cause of the issue and a 5-volt wall charger for optimal performance. You might also want to ensure the unit's firmware version is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. We'd also like to share a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. If you still experience the same results, then most likely there's an actual problem with the unit. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hi Jimmy and thank you for your honest review. We're sorry to hear you were not happy with our product. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. Please note this model does count with Multipoint Technology which enables you to pair and connect your headset to two different Bluetooth audio devices at once. Here is an article on how this technology works: https://bit.ly/3suKcHR. In order to pair it with a second phone, you need to make sure the earpiece is in pairing mode. To do so: with the earpiece powered-on, press and hold the call button for 6-8 seconds, (not the mute button) until the LED flashes red and blue repeatedly. This means the earpiece will be detected by a second phone under Bluetooth settings. For a complete user guide: https://bit.ly/3sNjv1u. We thank you for your comments. We have shared them with our Team for review and consideration. If you would like further assistance, please contact our Customer Care Team at: 1-888-363-0726

Hello and thank you for your honest review on our Voyager 5220. We will forward your comments to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 855-765-7878

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit. Most audio and connectivity related issues can be fixed by resetting the Bluetooth connection between your phone and headset, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset it could be due to a bad connection with your mobile or an actual problem with your headset. You may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. Remember this unit counts with a limited warranty since the first day of purchase. For replacement instructions please click on the following link: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Voyager 5220. We will forward your comments to our team as we appreciate feedback based on customer use. Feel free to contact our Customer Care Team at: 800-985-9815 if you have any questions!

Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Please note this headset does count with sweat proof nano-coating by P2i for sweat and moisture protection., however, it is not water proof. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hello and thank you for your honest review! Please note the headset itself doesn't have the ability to read your text messages, this feature needs to be provided by the phone. You can also use the headset to interact with your phone's voice assistant by holding the red button for 2 seconds, the voice assistant can also read the text message. If you have any other questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Thank you for taking the time to review our Voyager 5220, we are sorry to hear this headset did not meet your expectations.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue, you can find instructions on how to do so here: www.plantronics.com/us/en/support/knowledge-base/kb-article-page.html?type=How_To__kav&lang=en_US&urlName=Bluetooth-Headsets-How-to-Reset-the-Connection&t=All&k=bluetooth%20reset

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If your headset is constantly powering off, it could be an issue with the battery of the headset or with the headset itself. You may want to try charging the headset using a different charging cable and power source. You may also want to check if your headset doesn't have any updates available through Plantronics Hub: https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop. If you are also experiencing some audio issues with the headset you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. Last but not least we recommend to test the headset connected to a different mobile to completely isolate the issue. If for some reason you still encounter the same issues with the headset it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello, than you for your honest review of our Voyager 5220, we are sorry to hear that you are having audio issues with your unit. If the issue appeared after some time of using the product, you may want to reset the Bluetooth connection, as this might resolve the issue that you are describing, to complete this reset please follow these steps. 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. In case this issue continues please do not hesitate in contacting our Customer Support at http://www.plantronics.com/us/support/contact/

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.