Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Not IOS 10 user friendly and Uconnect System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To many crashes with the phone, sometimes it syncs and sometime it's doesn't.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned 2 of them in 3 weeks. Clients said I just cant hear you most of the time.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 Bluetooth headset. We are very sorry for your experience. Our customer care group at www.plantronics.com/support is available any time to address any questions or issues before returning your headset to the place of purchase.
Bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth don't work but they did exchanged it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello there! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear you had some issues. Our intention is to provide the highest quality products and services to our customers and we thank you for bringing this issue to our attention. Please feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.
Too big and complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apple airpods all the way too complicated, i do not recommend it
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 Headset. We're very sorry to hear you didn't find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most fit and comfortable fit. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance!
Don't like it for the price...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Car charger doesn't work. Not voice operated. Over priced for what you get.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 Bluetooth headset. If your phone supports it, you can initiate your phone's voice assistant by pressing and holding your headset's voice/VPA button for a couple of seconds. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad feed back coming to the user and who are you are talking to.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality very poor It’s has a very buzzing noise
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however we are sorry to hear about your experience. If you are having some audio issues you may want to try resetting the Bluetooth connection with your phone. To do so: 1. Unpair the headset from your phone's Bluetooth settings. 2. Power off your mobile for at least 2 min and turn it back on. 3. Once the phone is back up re-pair the headset to your mobile by pressing and holding down the call control button until the LED starts flashing red and blue. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
The previous model was better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loses connection to often people complain tha they can heer you
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Horrible! Stay with the Legend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All sorts of problems. Don't upgrade to this, stick with the Legend.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to hear you've had a negative experience with our Voyager 5220, please don't hesitate to contact our customer care team at www.plantronics.com/support if you require assistance with your unit.
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing great about it same as the legend series save the extra bucks
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your review on our Voyager 5200 series Bluetooth headset, please don't hesitate to contact us at www.plantronics.com/support if you have any issues or questions regarding your headset.
Not worth the $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is terrible muffled and breaks up!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Kathy! Thank you for your honest review on our Voyager 5220. We're sorry to hear about your experience. In order to fix this you might want to try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Finally re-pair the headset with your phone. You might also want to ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub software: https://goo.gl/5ceQ1v. Connect your headset powered off via USB and go to the notifications tab. If you still get the same results then most likely this unit has a problem and we need to replace it. Please note this unit has a one-year limited warranty from date of purchase. We thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it would not hook up to phone..........
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager 5200 headset, however we are sorry to hear about your experience. If your headset will not connect to your phone you may want to try the following: 1. With the headset powered on, press and hold down the call control button until the LED starts flashing red and blue. 2. Access your phone Bluetooth settings and select "PLT_V5200 Series" 3. Once successfully connected you will hear "pairing successful" and the headset will stop flashing red and blue. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!
Broke just over 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke internally, best buy wouldn't help. told me call Plantronics
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 series headset, sorry to hear you're having trouble with your unit.
Please contact us at www.plantronics.com/support if you require assistance with your unit, if we are unable to fix it by troubleshooting your unit comes with a one year limited warranty and you can request a replacement by following these steps: www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Product did does not perform as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At times I do not receive transmission and it does not work
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Not Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like the product. It's. It a good fit for me.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your hones review on our Voyager 5220, we will forward your feedback to our team for consideration when developing new products.
poor microphone; difficult to understand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor microphone; difficult to understand. I returned it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
- Pros mentioned:Battery life, Comfort
Great Bluetooth But Has Charging Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of the Plantronics Bluetooth and have used both the Legend and now the Voyager 5220 which is only sold through Best-Buy. Like the other Bluetooth devices, the Voyager 5220 performs very well with adequate volume, comfort, background noise reduction, connection, and even rapid charge works well with only 30 minutes of charge time to have a full 6 hours of talk time (the Legend provides 7 hours talk time compared to the Voyager 5220 providing 6 hours talk time). The issue I have had with ALL of them, and my co-workers and friends have had the same issue, is that the older the Bluetooth devices get, the more difficult they become to charge once the battery is low. I highly recommend getting the 2 Year Extended Replacement warranty through GeekSquad when purchasing the Bluetooth at Best-Buy for I never had one last a full 2 years before I could no longer charge the device. Once the battery gets low and the auto-attendant says "Battery Low.. Recharge Headset" it is important to recharge the device before hearing the auto-attendant repeats the request to "recharge headset". I have found that once the devices get older along with heavy usage, charging the device can become a problem if I let the power fully deplete and the device turns off. I have to switch cables and power sources while turning the device off and on until I finally do the "magic trick" that gets the device to begin charging and eventually it won't accept a charge at all. My last Voyager 5220 lasted 7 months before it stopped taking a charge and I just replaced it using the GeekSquad 2 Year Extended Replacement warranty. I find the voice quality superior to all other Bluetooth devices and put up with this flaw in hopes that Plantronics finally addresses and resolves this re-charging issue.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! If the unit is having difficulties charging, we recommend to download the Plantronics Hub for desktop or mobile and checking for any firmware updates. If the charging issues continue, we carry a 1 year manufacturer's warranty that will replace your product at no charge. If you need anything, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, if needed.
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome sound for both sides
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been through lots of bluetooth headset since they became available and plantronics is on top. Noise cancellation is awesome..i drive noisy trucks and on the move all day with this headset theyre is no complaint from callers. Battery life is awesome and if you run low charging is quick. Comfort is good i have glasses ..it takes getting used too but i could wear it all day. Sound is loud.. and lastly plantronics customer service is awesome!!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality, Weight
Great Blu-Tooth earpiece!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound is great. Its light weight makes it easy to wear for long periods and battery performance is excellent.
I would recommend this to a friend Bad sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice doesnt get picked up as well as all the background noise. Voice sounds far most of the time.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager 5220; however, we’re sorry to hear about your experience. In this case, we strongly recommend using the Plantronics Hub mobile application. This tool allows you to reset the device and check for firmware updates. Please note this product has a one-year limited warranty. For better assistance you can contact our Customer Care team at 916-928-7561.