Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Plantronics user for over 15-20 years. 5 stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using Plantronics headsets for 15-20 years and have tried many other types and there are none that I’ve found as good as the Plantronics 5220 headset.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Quality Smart Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This earpiece is high on style & even higher on quality. Good sound quality. Great fit, nice design & very good range.
I would recommend this to a friend Drop calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of wireless ear phone. It does drop calls, which is annoying.
I would recommend this to a friend- Pros mentioned:Sound quality
Poor quality lately - Hero to Zero
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This used to be the best Bluetooth headset and I’ve been using it since it’s release and I used to recommend it to anybody and everyone I knew. I could stand next to the freight train and people on the other side would think I’m in a conference room, the call quality used to be that amazing. Ever since I received a replacement to my original headset from bestbuy, the quality has gotten terrible - I sound distant all of a sudden, people on the other side can hear all the noises around me, they can’t hear me from time to time etc. I exchanged 3 headsets and all of them now have the same problem, so I don’t think it was that device. I think it might have something to do with the Alexa integration for bestbuy? Only the 5220 seems to be having all these problems, not the original 5200. I tried getting a replacement from plantronics aka Poly, the unit worked GREAT and I was over the moon but the plastic was peeling from the previous repair because it was a reconditioned/refurbished unit so I had to send that back. Not sure what is going on but the best of the best headset which was the king of the hill has been terrible lately. Please fix as I genuinely care about the company and it’s products. With the current scenario with everyone working from home, you would think companies would try to do better and capture much of the market but the experience has been the opposite this time. My job involves a lot of calls and now I am clueless as to what to get because I am spoiled by the call quality from what this used to be. I absolutely NEVER have written a review online but I feel compelled with the hope that someone with any power in the company would read this and do something about it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback and we truly thank you for bringing this to our attention. We’re very sorry to hear this has been your experience. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. Please note Amazon Alexa was implemented on most of our Voyager headsets like the 4200’s and 5200’s. The only difference between the 5220 and 5200 is that the former includes a Vehicle charger. Please rest assured that scenarios like these where the exact same issue takes place on consecutive units are very unlikely. To troubleshoot audio issues, please reset the BT connection: https://bit.ly/2OOMfnw Also, reset the network settings on your cell phone. To isolate the cause of the issue test the earpiece with a different cell phone while it is connected to a single Bluetooth device. We will surely forward your comments to our Product Development Team. We appreciate feedback based on customer use to create the best products. If you would like further assistance, please don’t hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
- Pros mentioned:Comfort
Light weight comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.REALY like it so far REALY comfortable so far works as advertised ps its black and red GO DAWGS
I would recommend this to a friend Software consultant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, I’ve had my headset for quite a while too. I wonder if you can drive with those things on.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This earpiece is great! Background noise is almost completely eliminated.
I would recommend this to a friend Very happy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband is really happy with this product. I was absolutely amazed how quickly it arrived.
I would recommend this to a friendWonder product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. I have bought a few of these for family members. I’m on my cell all day with clients and this does the job. I’m able to work on my computer will being hands free when on my cell.
I would recommend this to a friendWorks great when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used Plantronics bluetooth devices for a while. Over the past year I've noticed more issues. Some days it works other days it disconnects and when I make calls it says its connected but my iphone end ups being the default speaker. I know it's not just my phone. Happens to my mother (I bought her one too) and it also happens to my wife. All Iphone. So i tested on my fathers S5. Same problem. It's either the device or the technology. Seems like bluetooth is very easy to interfere with. Only problem is I've never had issues with any other bluetooth devices except for plantronics.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 series Bluetooth headset.
If the headset doesn't disconnect but the call audio switches to or remains on the phone instead of your headset you might want to set your iPhone's Settings>General>Accessibility>Call audio routing to Headset or Bluetooth headset. In case you have the same results this might indicate an issue with your headset's smart sensors and we recommend disabling them through our Hub app for iOS and Android by going into Settings>Smart Sensors and settings the MASTER option to off or disabled.
Please don't hesitate to contact us at www.plantronics.com/support if you require further assistance.
Bluetooth Earbud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works pretty good. My only complaint is that it disconnects from my phone quite frequently.
I would recommend this to a friendPoly 5220 Head Set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Item, they last forever and are very durable. The only reason why I purchased this is because I just lost my last one.
I would recommend this to a friendPerfection and stylish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product reliable and durable i recommend it
I would recommend this to a friendIT WORKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM WORKS AS ADVERTISED. WOULD BUY THIS ITEM AGAIN.
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product-have used for years and will continue to do so.
I would recommend this to a friendFlawless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic stuff can link to my laptop and phone at the same time and take calls from either!
I would recommend this to a friend- Pros mentioned:Sound quality
Voyager headset quick working after a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the headset online and picked up 3/21. It worked about a week, then the sound started crackling & breaking up during meeting, as well as during training session. I went back online and chatted with a representative, I was 1 day past the 15 day warranty and could not return it. Will have to contact company. The one I had previously worked great for about a year, then did the same thing, but much better than just working a week.
No, I would not recommend this to a friend Territorial Manager for Construction Equipment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. This is about the 3rd. Plantronics headset. I bought, It works great.
I would recommend this to a friendBluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and we love it. We would buy it again.
I would recommend this to a friendGreat but poor fit for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great. My only problem is I have a small ear canal and it does not fit my ear well even with their smallest adapter.
I would recommend this to a friend