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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 7687 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 382 Showing 7,621-7,640 of 7,687 reviews
  • Rated 5 out of 5 stars

    Very happy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is really happy with this product. I was absolutely amazed how quickly it arrived.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bluetooth Earbud

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty good. My only complaint is that it disconnects from my phone quite frequently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Poly 5220 Head Set

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Item, they last forever and are very durable. The only reason why I purchased this is because I just lost my last one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but poor fit for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great. My only problem is I have a small ear canal and it does not fit my ear well even with their smallest adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection and stylish

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product reliable and durable i recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic stuff can link to my laptop and phone at the same time and take calls from either!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IT WORKS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITEM WORKS AS ADVERTISED. WOULD BUY THIS ITEM AGAIN.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product-have used for years and will continue to do so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love <3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t go anywhere without them. The only complaint I have is if you put your phone in your pocket or purse you may have some interference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Territorial Manager for Construction Equipment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is about the 3rd. Plantronics headset. I bought, It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Voyager headset quick working after a week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the headset online and picked up 3/21. It worked about a week, then the sound started crackling & breaking up during meeting, as well as during training session. I went back online and chatted with a representative, I was 1 day past the 15 day warranty and could not return it. Will have to contact company. The one I had previously worked great for about a year, then did the same thing, but much better than just working a week.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for workers who sweat all day.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only head piece my husband hasn't been able to short out while working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and we love it. We would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Poly review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfectly - replaced my old poly - which wore out after three years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I don't get the hype

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Voyager Legend before and it did a great job with noise cancellation. Every review of this one said that it was amazing noise cancellation. I have now owned two of them and will be returning two of them because the people I talk to can hear every single thing in the background. Road noise, everything. I've gone through the settings and I don't know if I'm missing something but it is terrible. The fact that they did not make the magnetic charger the same as the previous models also frustrates me. The battery life is absolutely horrible. Sound quality compared to the legend is also poor. The only thing that makes this better is the Alexa integration. I'd love to find out that there was just a setting I had wrong, or something equally easy to fix right now this thing just seems overhyped

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi Mike and thank you for your honest review. Though we're sorry to hear this has been your experience. The Voyager 5220 is one of our best communication devices and specially engineered to deliver superior call clarity. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured scenarios like these are very unlikely. To troubleshoot microphone issues, please reset the BT connection between your phone and earpiece. To do so: https://bit.ly/2OOMfnw. Ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone and while it is paired with a single BT device is also ideal to isolate the cause of the issue. If you still get the same results, please note this model counts with a one-year limited warranty. In order to expand the battery life of our products: https://bit.ly/35IMed5. We will forward your comments to our Team, as we appreciate feedback based on customer use to create the best products. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561 plantronics

  • Rated 5 out of 5 stars

    Works great!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No problems!! Plug and play!! What else can I say?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fathers day gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this bluetooth he use it when hes working .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product, but wish there had been a dongle WITH this item.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Plantronics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has problem keeping a charge from the car, will only charge on wall. Cuts in and out. Ive used the 5200 and happy but the newest 5220 ive returned twice i will probably return this one aswell

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Plantronics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very good. Too bad my dog chewed it up and I have to buy another one.

    I would recommend this to a friend