Customer Ratings & Reviews

I purchased these for my boyfriend who loves them.

I am very conflicted with this product. I bought one since my coworker uses it and lives it. His has a very nice charging case like every other headphone I have ever owned, and this is pictured in the product photos. I was very shocked to see that this case is not included and makes this the easiest to lose and most likely to be damaged tool I will use every day. The only place I have seen that this charging case does not come with the device is inside the packaging after I bought it. Especially at this price point

Very disappointed. The sound, the fit, quality is not good

I spent over 1hr at Best Buy trying to get this Bluetooth to work on my cell phone The 1st sales rep said he could get it to work on my reg cell phone it says on the box smart phone we kept trying to get it to work well we got it connected the rep called me & the voice command said say answer or ignore with all the noise in the store I said answer & I could hear clearly so after purchasing I took my wife to dinner & the phone rang saying say answer or ignore , Well I said ignore because it did not say the number that was calling I went back to Best Buy and advised the sales rep & he was with another customer so a different rep came & he tried with neg results so I was there over 1hr again trying to get a refund & exchange for a bluetooth that works , well We try a different one & get nothing so the rep says it's my phone so I go out to my truck & come back in with my bluetooth that works & the sales rep who was there before is gone I tried to get someone to help & it took a long time to get my refund. Well today I went to AT&T where my cell phone is registered asking about the bluetooth & was advised it only works on smart phones the rep checked my phone to see if it could work & advised only works on smart phones I was advised that Motorola is the only one that makes a bluetooth for regular phones that was the make of the bluetooth I had & had purchased 6 months ago at the same Best Buy Well I went back & advised this time the manager was there to listen to me he was unable to be found last night we went to where the bluetooths were and the sales rep who had helped at the end before, was there and the manager said why did we not try a different one the answer was nobody thought of it last night well it was strange that a different one was tried and it worked it was a Motorola . So just to let anyone know in the future that the Plantronics -Voyager 5220 does not work on all phones

Great purchase and I would make it again. No regrets

At my local BestBuy store, this was an impulse purchase to replace a crumbling Voyager Legend, but the Voyager 5220 is not compatible with the magnetic charging cable that the Voyager Legends came with. A magnetic charging case is available for the 5220, but not a magnetic cord alone, and the case does not appeal. Since I kept 3 (!) from old, dead Legends, this incompatibility is a big downer. I'll just buy a discontinued $50 Legend. The Micro USB takes two hands and a sharp eye, as I found from using my Sony Stereo/FM Bluetooth headset.

The item is convenient to use, but sometimes it feel uncomfortable.

They gave me a 5200 Ledegin instead of a 5220 Voyager Didn't know until got home with it.

My husband love it. Very good quality.

Will be returning It cuts out a lot and doesn’t block wind out

Love this earpiece!! Frees my hands while working, blocks out background noise.

Even after trying the different ear sizes it will not stay on my ear while moving around. Falls off. Do not get if you have glasses. The arm sits on top of the device and the glasses are slanted.

The last model was much better. This model battery does not hold charge , ear piece is not stable , weak. The sound is not clear . Also, the warranty unknown coverage.

We bought this headset for my husband, who is a truck driver. It is very important for him to have a good quality headset, as he is communicating alot when driving. Based on the good rating and the fact that it says 4 microphones, we got it, thinking it should be good. This headset has the worst sound quality. When we talk, his voice sounds like robot, not clear, expecially when there is noise on the road and in his truck. And I can also hear myself when I talk. He says that same things happen on his side also. This has never happened with his previous headset with only 1 microphone. Also, we just found out that his friend bought the same headset, had the same issues, and had to return it.

I brought three of these headphones and they all only gave me a good 4 to 6 months run. People on the phone always say they can’t hear me so I turn the headphones off then back on and they work. Return then and won’t buy again.

Honestly really love this brand but this specific model is horrible. I have had so many connectivity issues and then when I finally get the device to pair it just won't play any sound. Highly disappointed in this model.

I purchased the Plantronics 5200 about 4 years ago. And it has taken this long to figure out why my cell phone would drop calls while in the middle of cell tower rich areas. It's because the headset has intermittent power issues. That's why it would drop calls about 20 minutes into them. I even changed cell phone carriers trying to resolve the dropped call issue. It was the headset the whole time.

im often told they cant hear me. Id hoped it would work better

I've had this one for a few months, and it worked great with my PC, ipad and iphone but now it suddenly stopped working. Won't do anything. I've tried recharging over night, but still nothing. I would get this again, but only with the insurance Best Buy offers for a fee.

Total trash. Headset lasted 1 year and 12 days. No longer takes a charge. Defective Chinese garbage! Used inside an air conditioned office about 2 days a week. Warranty is 364 days from purchase date. No support from POLY. They know the have a 93% failure rate and do nothing to fix it. I would not recommend this headset.