Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
My Plantronics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using plantroics for years I do not understand why they say it's noise canceling because it's not.
I would recommend this to a friendI’ve had two of these before; new version bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And Bestbuy no longer offers a warranty for these. I bought one and now am apprehensive to keep it given the awful quality of the newer version.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager 5220, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Poor connectivity issues for a bluetooth headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm extremely disappointed in this headset. I'm continuously being told in the middle of a conversation that they can't hear me because my voice is breaking up. I have disconnected and re-paired the headset with my i-phone 5 multiple times. At times, this fixes the issue temporarily and other times I have to pair it multiple times to get it to work correctly. I hear the people fine on my end but unfortunately it's not the same on the other end of the call. This is extremely disappointing considering the cost of the headset. I read a majority of the reviews and thought that I was buy a quality product that was consider one of the best.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Sorry to hear you are experiencing issues with your headset.
Usually acoustic or connectivity issues can be resolved just by pairing your headset, restarting your phone then repairing them in order to create a brand new connection.
If the problem persists this will indicate a problem with your headset or phone's Bluetooth radio. We recommend that you try your headset with another device in order to isolate the problem component.
If you find out the problem persists even with a different device we recommend that you request a replacement for your headset by following the instructions on the following article:
www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
If you require troubleshooting assistance please don't hesitate to contact us at www.plantronics.com/support
Product doesn't last. It fails.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several of these. They have all failed out of warrenty except one. I returned it for warrenty and was sent a used / verified headset. It had an intermittent problem which I was not able to pin point until after the 90 day warrenty had expired. Poly, the current owner of Voyager 5200 headset, refused to resolve the problem. End result, I won't buy another Poly product since they fail and Poly won't stand behind their products.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; However, we're sorry to hear this has been your experience. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. We always try to provide tips to extend the life span of our products, as well as simple troubleshooting steps, aiming to isolate the cause of the issue. We will forward your comments to our team for review and consideration. We hope that in the future you will have a better experience. If you have any questions, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Comically poor audio quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up for the first time and called my cell phone from my office number. If you're in a busy office DO NOT BUY THIS. Headset sounded like I was a mile away talking through everyone else. The mic picked up myself and everything within 30 feet of me. Ensured it was on myself and set up correctly. Tried again. Same issue. Not worth fussing with.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Mark and thank you for your honest review on our Voyager 5220. However, we're sorry to hear about your experience. The Voyager 5220 has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot microphone issues, please reset the BT connection between your mobile phone and earpiece. To do so: https://rb.gy/scij9e. You may also want to ensure the firmware version is up to date through our Hub Desktop app by connecting the earpiece via USB cable: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single device is also ideal to determine the cause of the issue. Thank you for bringing this to our attention. Your comments have been shared with our Product Development Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
Worst than the Legend!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased the Legend which is supposed to be a level below the Voyager, but I disagree. I could not walk into the next room over without my call breaking up. The call quality was horrible according to people on the other end. I spent the extra $30 bucks thinking I would get a better product but I'm starting to think everything is refurbished. I give up.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Usually issues like poor audio quality, static, crackling or low range can indicate a problem with the Bluetooth connection between your headset and phone.
We recommend that you try creating a brand new connection by following these steps:
1. Delete/Remove/Unpair your headset from your phone's paired devices list.
2. Restart your phone.
3. Place your headset in pairing mode and re pair it to your phone.
If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought from bestbuy store. When I opened box at home. I'm very surprised, because box is unopened, but the device is totally used, old model not this 5220 there is no red in the mic. I have to take 30 mins to go back to that store to return it. I know this is used because there many scraf on it. I may not buy something from bestbuy
No, I would not recommend this to a friendMight look at other options
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts off all the time and sounds like speaker is blown
No, I would not recommend this to a friendIssues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset works sometimes. Very bad connection at times, especially when driving in a work van, constant complaints about sounding muffled of far away. Very very dissappointed, the older one I had worked perfectly. This is my 2nd headset
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager 5220 Headset. We're sorry to her you've had trouble with your unit. Please ensure your unit's firmware is up to date by checking for updates and applying any (if available) through Plantronics Hub for Desktop: https://goo.gl/5ceQ1v. You might also want to try resetting the Bluetooth connection with your phone. To do so: https://goo.gl/hf3Rvc. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. As you may know, this product has a one-year limited warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Planteronics earbud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work as well as expected. Goes in and out
No, I would not recommend this to a friendVery Poor Battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth was nice to start with but the battery has degraded over a period of 20 days. Does not last beyond 2 hours. Now stuck with it :(. The product is good but without robust battery how will i enjoy it ?
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect, drain the battery and fully charge. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Does not work with native wireless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found out that it is unusable with my laptop unless I purchase a USB adapter which costs another $81.00.
No, I would not recommend this to a friendNo good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I’m outside in the cold its not working person on the on end can’t hear u. Can’t understand a word u saying
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for reviewing our Voyager 5220, however, we are sorry to hear you are having problems with your headset. If you are experiencing audio issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone, testing with a different phone can also help us isolate the problem. You may also want to disable the smart sensors of the headset with the Plantronics Hub application and check if it doesn't have any firmware updates available. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Not it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not stay connected to device, others could not hear me clearly
No, I would not recommend this to a friendEarpiece
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t pare with my iPhone 13 for some reason it just didn’t
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi, make sure you press and hold the black button behind the mic, press and hold until you hear "pairing", and your phone should be able to pick it up. If not, please call us at (916) 928-7561 for further assistance.
Buy something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a voyager legend with the 5220 and it was a big mistake. I replaced the unit because it did not appear to have any noise cancellation. Plantronics replaced the unit with a refurbished unit. It worked better but after about a month has the same problem. People on the other end hear even the slightest background noise. I also have a lot of problems with the unit disconnecting from my phone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to reset the Bluetooth connection with your mobile. To do so: 1)Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue.
4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. If the headset is also disconnecting from your mobile it could be due to the smart sensors. We recommend you disabling the smart sensors of the headset: In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.