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Customer Ratings & Reviews

Your price for this item is $79.99
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Customer reviews

Rating 4.4 out of 5 stars with 7672 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the Voyager 5220's sound quality, comfort, battery life, and Bluetooth connectivity, frequently praising its lightweight design and range. However, some customers reported issues with the fit, occasional connection problems, and a perception that the volume could be improved. A few also felt the price was somewhat high. Overall, positive feedback on sound and comfort outweighs concerns about fit and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 7,672 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellet, great product and the sound is super awsome. i can but 2 lines at the same time and the battery is fast to charge

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellet !!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset, it's comfortable and it has very clear sound and noise cancellation... I love it....

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Lots of good marred by a bug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is a little better compared to older Voyager. I like the size and weight. The mute reminder when you start speaking is a handy feature. One problem is that the HD Voice feature, when enabled, causes clipping in the audio on non-HD Voice calls. Plantronics tech support confirmed this with me. Their solution is to disable HD Voice. However, doing so requires changing the setting in the Plantronics app then turning the headset off for at least 5 seconds. Since you usually don't know if a particular call is going to be an HD Voice compatible call, this seems like a somewhat serious inconvenience, especially for a premium Bluetooth headset at this price point. And of course, when it's off, you miss out on the significantly improve call quality on calls that ARE HD Voice capable. They need to fix this. For your comparison, I am using it with an iPhone 7 on AT&T in the Washington DC metro area.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

      To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone and test.

      If the issue is the same we recommend testing the device with a different phone (brand, model and carrier) to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great wireless headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headset. Comfortable to wear and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great blue tooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great the only thing is it has low volume. Sounds pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    It's a trade off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the plus side most of the back ground noise is muted out when talking, people can hear you. The down side is the ear piece speaker sucks! If you turn up the volume so you can hear the speaker is distorted and crackly. Also the fit over the ear is clumsy. Works ok but I don't know that I would buy another.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank your for your honest review on our Voyager 5220 Headset. In order to troubleshoot audio issues, please ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub for desktop: https://goo.gl/PvR9f5. Also, please try resetting the Bluetooth connection to clear the Bluetooth stack: https://goo.gl/5TFakv. In case you get the same results after following the previous instructions, please note this unit has a one-year limited warranty from date of purchase. You can submit a claim and request a replacement through our website. Thank you for your feedback, we will forward this to our team for consideration in the future. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance! Plantronics

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Plantronics - Voyager 5220 Bluetooth Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my son. He had this headset and lost it. He wanted to replace it with the exact item because he liked the clarity of his calls and liked all of the many features this headset has. For example incoming calls are announced, you can verbally respond to answer the call or ignore the call. My son drives 2 hours each way to his place of employment and this Plantronics Bluetooth Headset allows him to safely use his phone hands free when driving in his vehicle.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very comfortable but pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this one as a replacement for the Jabra 45 that I lost. I was using it while a new Jabra was being shipped to me. But fell in love with it along the was and decided to eat the expense of this one over the Jabra. Large enough I won't lose it but not too bulky and the sound has been amazing!! My folks on the other end hear no background noise. Definitely consider this one. Music sounds great also!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality & Worth the Price!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality with superior sound and noise cancelling features. I like that it works Google Assistant as well as the voice prompts. Best fitting headset that stays in place even while being active. I also love the charging case that I already had purchased separately from a previous headset my dog had eaten.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this earpiece for about a month. The sound quality is really good and the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bluetooth headset I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Plantronics Voyager bluetooth headset. I purchased my first Voyager 18 months ago and it was great. Unfortunately, I left it in my pants pocket and it was ruined in the washing machine (my fault...I wouldn't expect anything electronic to survive that experience). I couldn't function for a week without my Voyager so I purchased a new one. Same great quality. Always connects to my iPhone automatically and the sound quality & other features are top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth Earpiece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Bluetooth device I’ve ever owned. It stays on, is comfortable, and exceptionally clear!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Over The Ear to Stay and Hear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I most like about the Plantronics-Voyager 5220 is that it stays in place when I am walking and otherwise working. Have tried many different bluetooth devices and this has been best thus far. In particular is the over the ear design and ability to switch from one ear to other. Sound quality is excellent compared to many I have used, and people on other end repeatedly comment on clear sound coming to them. Recommend highly based upon using multiple bluetooth devices over the years. Yes, I talk a lot!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worked Very Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know little about this device. I got advice from Best Buy personnel. It more than accomplishes what I want. Clear sound from the audiobooks on my phone. It is the only one I have ever had, so I cannot compare it with others. It could be five stars. I am more than satisfied with my purchase. Easy to use and sound is clear. This is said by someone who is very unsophisticated in this area.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and very comfortable to wear. Easy to connect and use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have punchesd many of the original voyager legend headsets over the years and it has always been the best as far as call quality on both ends. This is my 2nd purchase of the voyager legend 5200, this one being purchased as a gift. Really like that this one has a micro USB charging port instead of the proprietary magnetic charger from the original voyager legend. These are really great headsets and I will probably buy more in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my dad and he loves it. Says it's comfortable and the sound quality is perfect. Recommend it. Makes a great gift.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Plantronics to Poly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poly has only improved with time. The connectivity is instant and the options given with voice assistance and settings are optimal. The only improvement I would suggest is to slant the ear attachment for a more superior fit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best Bluetooth headsets I have owned. It's very comfortable to wear and the sound quality is excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear it's loud battery life is good bought it as a gift for my dad to use at work he loves it

    I would recommend this to a friend