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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 7685 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 7,685 reviews
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Not a fan of the design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this headset but could not get past the insecure fit. The piece that goes in your ear is a hard plastic donut that literally floats over the opening to your ear canal. There is nothing to lock it in place aside from the piece that goes over the back of your ear. As a result, the unit moves around and makes it difficult to clearly hear the person on the other end of the line. I ended up returning the unit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TJ

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a new ear bud, I use at work and Church. Sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    ear piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound is clear use every day for many hours

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Lots of bells and whistles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head piece fits great. Looks big, but it is lightweight and you can wear it all day without noticing it. Too many bells and whistles that they start working. Get the app, and turn off the master sensors.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bluetooth earfone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read reviews and the one i chose is this one. Works great. Some funny names it still does not recognize. People on other end even said how clear it was compared to otherone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this ear piece

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the platronics ear pieces for a long time now and love them. When I’m in the car, people ask me if I’m driving because it sounds so clear. They think I’m in my house. It’s just a terrific product for phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Needed this as we were working from home and using a cell phone. Provided more of an in office feel with this ear piece than trying to use regular headphones with a microphone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super clear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many headsets in my days and I must say that this one by far is the besy the features as well as the clarity and noise cancellation as well as the multiphone compatibility they can be used at the exact same time on the headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Bluetooth Device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Noise cancelation is very good. I use this Bluetooth device for work phone calls and people hear very little of my background noise.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    LongConversation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing i would say is that its excellent. Ive used the full 6 hours battery life during a conversation then charged while on a short break and got another 4 hours!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great alternative to phone on your ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on the phone constantly with phone calls from work, family and friends. I now can wear this in my ear and avoid the heat when I'm on the phone for long periods of time. Makes it easier to hear and makes it private, at least on the receiving end.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Its a good ear piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought it because his ear piece broke and wanted a better one than last time. Its a good ear piece and has a long battery life, but is a bit pricey. I'm not sure if we would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Bluetooth earpieces for years, but this one is my all time favorite. Easy to connect, supports multiple phones, toggles between device (phones) easily, voice command, wide range volume, and crystal clear audio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an earpiece that I could wear all day, but had excellent sound quality and voice transit quality. I wanted an earpiece that had excellent noise cancelling ability. The Plantronics Voyager 5220 is spot on for each of these requirements!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my previous bluetooth which had problems with picking up noise when the wind would blow and cutting out. Since I bought the Voyager 5220 I have not had any problem with noise that blowing winds create. This is a very good product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It's worth being labeled a D-Bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah, I'm one of those bluetooth guys. I get funny looks all the time but I don't care. I've probably been using a bluetooth since 2007 and this is the BEST Ive had so far. Best noise cancellation and best connection. Yeah, it's expensive but you get what you pay for

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My fav

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Voyager for last 7 years it’s one of the best headphone used for conference call it works with laptop , phone and my Apple Watch it’s always been my fav - it’s a best for its price and quality- overall a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Voyager 5200

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using plantronics bluetooth since 2008. The Voyager has been a great Bluetooth with great sound quality, I work construction and I'm constantly around noise. When I answer my phone people tell me how clear it is and that they can't really hear the background noise and that my voice is clear and understandable. In the last 14-16 months I have had to return my voyager 5200 (6-8 times) to Best Buy with problems like not connecting to my phone and the voyager disconnecting in the middle of a conversation. It's been a really frustrating time not to mention embarrassing having to return the same item time and time again. So much so that a few associates have asked me if I realise how many times I have returned the same bluetooth. If it wasn't for the great features of hands free answering, voice notification of whos calling and the noise reduction when having a call I would of given up on the voyager 5200. On my last return 20 days ago the associate told me they could not give me the warranty again and wouldn't you know it the mute button broke off something that had never happened since I began to use the voyager 5200 since 2016. the reason for the 2 star is the quality inthe last year over all I love the features of had free maybe I been getting all the bad ones in a batch

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi Jose and thank you for taking the time to share your feedback; However, we're sorry to hear about your experience this last year. As you may know, the Voyager 5200 one of our best communication headsets and specially engineered to deliver superior call clarity. In this case we would need to determine the cause of these connection issues, as they might be solved through simple troubleshooting. In regards of this issue when the headset doesn't connect to your phone, it usually takes a few seconds for the earpiece to establish a connection with your phone, it is not automatic. We would also need to verify exactly at which moments this issue takes place. On the other hand, if the earpiece disconnects in the middle off calls, this might be related to the smart sensors. These detect the pressure from your ear; yet there can be several conditions triggering them like having the earpiece a bit loose from your ear or wearing glasses, hence sending the call back to the phone. To isolate the cause of the issue, please disable the master sensor through our Hub Software: https://bit.ly/30jDXJM by connecting the earpiece via micro-USB cable. Then go to settings>sensors. You may also want to ensure the unit's firmware version is up to date on the notifications tab. Lastly, testing the earpiece with a different cell phone model is also ideal to determine the cause of the issue. We thank you for bringing this to our attention. If you would like further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 plantronics

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good earpiece

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a replacement headset for my 5200 version. Good batter life, clear audio, easy pairing. Works great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds ok, sits ok on your ear. After a couple months of every day use, started having severe connectivity issues. I’ve had a couple of these and all have the same issues.

    No, I would not recommend this to a friend