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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2249 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,249 reviews
  • Rated 1 out of 5 stars

    Voice Quality Issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointing, absolutely loved the Legend in the earlier years. The last three purchased have had voice quality issues even when connected to a cell phone, where users receiving my call report 'my voice fades to such a low volume they cannot hear me'. Other bluetooth headsets connected to my phone do not have this issue. Performance is not equivalent to earlier years of same model (2018 ~ 2020). Did HP switch to cheaper components after purchasing Plantronics/Polycom? Unfortunately the newer Voyager 5220 doesn't fit me as well as the Voyager Legend does. I have difficulty wearing over-ear headsets with my glasses, which is why I've continued purchasing the Legend, hoping HP eventually resolves the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Eat buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my purchase right on time, it works just the way I need it to, plus the bonus it lets you use your voice to answer calls, love this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite earpiece. Great clarity, easy to pair with my cell phone and pc softphone. I love that I can have my plantronics paired to two devices at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable and reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset, every time i need a new one, this is the one i buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and I hope you will continue to use it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset that I've tried. My wife also has one but wish there was a smaller version of the same design for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this headphone for my husband, he loves the voice command feature. It tells you who is calling and also if you should answer or ignore an incoming call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this earpiece! I had some other earpiece but this is hands down, a good device!

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    BostonTennisPlayer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking good style with boom... But the charger definitely no go (kept falling off from the connection, won't stay connected during charging).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    #1 Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get for your work from the home headset. Plantronics never lets you down in my opinion. Works well right out of the box. Clear and easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not optimal for picking up Voice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ugh! I wanted to love this headset. It was easy to connect initially, easy to use, and good talk time. then suddenly I started having connection issues and feedback within the headset. I would reset and it would be good. However, while testing recently I listened to a playback of my voice and it drops the off the "s" in words ending with s and "t and words ending with t. i was horrified!! Had no idea it was happening. And yes I tested it against another headset which played back my words clearly. I immediately stopped using it. I work in a professional environment. I can't have the ends of my words cut off like that. Unfortunately i am pass the return window.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for taking the time to share your feedback. Though we're very sorry to hear about your experience. The Voyger Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. It features Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot audio issues, please ensure the unit's firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. In case the issue persists, please note this model has a one-year manufacturer's warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878 plantronics

  • Rated 4 out of 5 stars

    nice headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well most of the time. bluetooth connection drops some of the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, easy to use, no problems. The minimum character requirement for the review is ridiculous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love being hands free!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up & nice being hands free in my vehicles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent second one i have owned lost first one in a move.. bought another brand not good. repurchased this PERFECT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plantronic Earpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used the plantronic earpiece so when i lost the other one I had to go back and get another and they are the best when driving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Indispensable!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I wear it 9 or 10 hours a day for work. It pairs to my computer and phone at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My earpiece,It works excellent. will buy again...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    woman user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great!, just wish the ear piece was smaller still a great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bluetooth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my third plantronics device. The only complaint is the earpiece rubber piece cracks and wears out

    I would recommend this to a friend