Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Charging
Poor sound quality. Requires propietary cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 5 year old version. This one requires a specific cable to charge, therefore an extra cable to travel with. People on the call complained about poor audio quality.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; However, we're very sorry to hear about your experience. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. This model features triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens and an acoustic fabric mesh designed to block and cancel noise and wind. This version charges through magnetic pins. To troubleshoot audio issues, please reset the connection between the earpiece and your phone. To do so: https://goo.gl/emzUTA. You might also want to ensure the unit's firmware version is up to date through Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Lastly, testing the earpiece with a different phone is also ideal to isolate the cause of the issue. If you still get the same response, then most likely the unit has an actual problem and it is best to replace it. This model comes with a one-year limited warranty when purchased as brand new. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.
Get another headset not Plantronics Legend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Legend keeps disconnecting from phone. When try to firmware upgrade it will not read it. Call tech support, with no help. Hopefully Best Buy will return my money.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We would like to offer a sincere apology on behalf of our customer care team, as we thank you for bringing this to our attention.
To troubleshoot connectivity related issues, you may want to reset the Bluetooth connection by following these instructions:
https://bit.ly/3t22Dq0 Testing your headset with a different phone and at different locations while connected to a single device at a given time is also ideal to isolate the root cause of the issue. Also, please try different USB ports or if possible another computer when connecting it to the Plantronics hub. In case the issue persists, even after performing these steps, there might be an actual issue with your unit, and would be best to replace it. This product has a one-year limited warranty in the US, if needed, you can request a replacement by creating an account on our warranty site, and filing a claim. We will forward your comments to our team for review and consideration. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 800-985-9815
After 4 Dayside Of Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AfterI purchased the Legend Bluetooth 4 days later it was hard to hear me on in coming calls. I still use the Bluetooth when I have in coming calls from people I don’t really want to talk to like Annoying solicitors and etc...
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello there! Thank you for your review on our Voyager Legend headset, however, we are sorry to hear about your experience with the headset. If people are having a hard time hearing you, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_Legend". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if the headset doesn't have any updates available through Plantronics Hub. Last but not least, we always recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Charging
Great for voice calls!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've come to trust the Plantronics brand name and the Voyager Legend doesn't disappoint. Quick Points: -light -easy paring -great battery/standby time -easy to transition between left/right ear. -ease of use, however, buttons are small so a bit of a learning curve to locate and activate them easily. -easily recommend as voice only headset -stylish/high-end design As some one who owns and tests quite a few wireless headphones/earbuds of various brands, I must remind that the Voyager Legend is not that. It's primary purpose is for voice calls not media listening. So the audio is geared towards that end. I had no problem hearing anyone I talked to, but it is not a "rich" sound, it drops the bass for a clearer sound and in doing so sounds more hollow. But it took some use for this to go away as again I typically am using a headphone setup. The fit is great, light, and I always prefer the ear-clip design to bud-only design (they never stay in my ear). The ear-bud on this set does not actually go into the canal, but rests against it, so it is not designed to be noise-cancelling in that way and will also give you a greater extended use feel. The noise cancellation is quite good. Driving in a vehicle with windows down, the background sound is barely noticeable from what I am told only when I am speaking. In comparison my vehicle built-in bluetooth I cannot have the window down nor the vent fan on medium or higher or it is constant background sound. When no background noise is available the call as no feedback during my speaking portion. To be clear, what background noise was available during the calls, the persons on the other end did not find it distracting from the conversation. I can highly recommend this product if you are seeking out voice call only device as it is designed just for that. If you are in a noisy environment consistently, it may not be adequate, but I would have to think given my experience with vehicle use and windows down there is some toleration of what the background noise environment you would be using it in. Wind sound is constant, where backgrounds with varying sounds maybe harder to cancel out, but it is good to know that the sound only comes through when the user is speaking. If you are hoping to pull double duty of both a voice and media tool, I would recommend any other Plantronics wireless headphone setup. The trade off is not as good background noise capabilities that the Voyager Legend has as they are designed for media consumption. So really think of your needs there. This has a sweatproof rating with technology from by P2i. I did not find an IP rating anywhere on the box or in the included material. Plantronics for quality and value is the brand I recommend the most to anyone asking. Throughout the years of using bluetooth devices I have found myself returning to them time and again. I only gave it a 4 star rating as 5 means it is perfect and that is hard for anything. However, I always deduct a star when a device that needs to be charged does not come with a wall charger; this has become and an industry standard and it burns me just a bit. Especially when the "user warnings" included language that voids warranties against using a charger that was not included with the device or to follow proper charging times, etc. In this case, this is the first device that while it states to only use the charger included with the device, which it does not come with, that also only use the charger that came with your mobile device. So in short only use OEM chargers. That at least is something. There is no information on the input/output currents recommended, just don't charger when wet or out of temperature ranges typical of most devices that require charging. The charging cable is extremely short, ~8 inches and also made it easy to warrant the 1 star deduction. Also this typically means the device is to be charged by computer usb port. Which is typically only 500mAh. The charging status is a little awkward, when connecting it lights up blue and flashes 3 times then a 10 second pause and flashes 3 times again. I have never found issue NOT recommending because of this as it just become industry standard. However, those other devices come with a case to keep the headphones in and that doubles as the charging device and power bank for charging. The Voyager Legend has an accessory that is advertised in the packaging that is a case/power bank that is 40% the cost of the MSRP of the standalone mic set, that's not bad. Being used to having bluetooth headphones with this included (at higher price points) I will definitely be purchasing that accessory. The charging port is a proprietary kind and magnetic which makes it easy to make sure it makes good contact. But traveling I can see this easily getting damaged over time throwing in a bag etc. So the charging case is really a good accessory to have here if the device will not be sitting on a desk all the time. I would like to see a combo unit with the headset and case/power bank included. The packaging design suggests that this may be possible as there is a large void I've tried to hit all the points over the past two-ish weeks of use. Included in the box is the device, charging cable, replacement ear tips of different size, and foam covers.
I would recommend this to a friend Good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item worked for a short time then quit holding a charge and did not meet my expectations.
No, I would not recommend this to a frienddoes the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last model was the 5200 and you could walk far away from the phone, not this one about 25 ft and you lose reception. Also fights connecting with the bluetooth in the car. The 5200 was a better model.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Tedd and thank you for sharing your feedback. However; we're sorry to hear you were not satisfied with your Voyager Legend. The Voyager 5200 is indeed an upgraded version of the Legend, which was released a few years after the Legend. The 5200 is a Bluetooth Class 1 device, while the Legend is a Class 2, which means it should provide up to 33ft of wireless range (within a straight line of sight). Of course, density can also influence the performance of wireless range, especially in big cities where there can be a significant number of active users within an area in which their wireless Bluetooth communication devices are sharing the same radio spectrum. We will forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.
Issues in less than 2 wks. - Overall good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if this was new, the headset had scratch marks on it. Had mine for less than 2 weeks, it stop working and when it did work, it would disconnect from the phone and it did mot announce the contact name. I've had this product before, kept it for 3 years before I had any issues. So I know how it should function and I love this product and since I have not had it for 14 days, I will be returning this one in exchange for a new one. I think this particular one was just bad.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager Legend; However, we're sorry to hear about your experience. Please make sure your unit comes in its original packaging in order to ensure the unit is brand new. In order to troubleshoot connection issues, please ensure the unit's firmware is up to date through our Plantronics Hub Software: https://goo.gl/5ceQ1v. It might also be related to the smart sensors. These detect the pressure from your ear but can trigger and send the call back to your phone if the earpiece is a bit loose or when wearing glasses. If you're not getting caller ID and you have an iPhone, you can enable this feature with these instructions: https://bit.ly/381cHl0. You can also try resetting the BT connection between your phone and earpiece: https://goo.gl/emzUTA. Make sure you allow phone book access by accepting the notification on your phone once the headset is paired. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Bluetooth quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're not making them the same way they did 10 years ago. The quality is poor. They need to decrease the price until they fix the issue with the bluetooth.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for sharing your honest feedback on our Voyager Legend; However, we're deeply sorry to hear you're not satisfied with our product. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Your feedback has been shared with our Product Development Team for review and consideration. If you would like technical assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Garbage Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for my job for over a week now, and I can say this is a piece of garbage! Not sure if their quality has taken a dump or what, because they used to be better quality years ago. It connects and disconnects throughout the day, and the sound quality is horrible. I would compare it to talking through a tin cans linked to a string as far as sound is concerned. It looks great, and is easy to charge, but I guess if you use a new iPhone pared with it, good luck! Would not recommend this product to anyone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest feedback on our Voyager Legend. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. As you may know, the Voyager Legend features Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. To troubleshoot it, please reset the network settings on your cell phone and reset the BT connection. To do so: https://bit.ly/2OOMfnw. Lastly, please test the earpiece with a different cell phone model. If you're currently using iPhone, try testing with an older iOS version or with android, as this will help to isolate the cause of the issue, as we've had users in the past with Bluetooth issues when using iPhone: https://apple.co/3vb5gnj. In any case we will forward your comments to our team for review and consideration. Please note this model comes with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878
Worked well until it didn't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great while I had it. I bought it in March of last year (2020) and it's toast already (August 2021). Won't hold any kind of charge long enough to power on.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager Legend; However, we're sorry to hear this has been your experience. The life span of the product depends on the usage but on the vast majority cases they last for way past their warranty period.To troubleshoot it, please test it with a different micro-USB cable along with a 5-volt wall charger for optimal performance. We'd also like to share a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5.
not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my husband. It will not work with his flip phone. He does not have a smart phone by choice. He also says it is uncomfortable.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager Legend headset, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
- Cons mentioned:Charging
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to the phone. Hard to get it to charge
No, I would not recommend this to a friend Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay charged no matter how long I left it to charge.
No, I would not recommend this to a friendGarbage - don't buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Plantronics used to set the standard for bluetooth ear pieces, but oh how they have fallen. I got complaints from nearly every client that I called through the Voyager. I was finally forced to scrap it. No wonder Plantronics changed their company name!
No, I would not recommend this to a friendConnectivity issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for a while then started to disconnect and constantly turn on and off
No, I would not recommend this to a friendgood for subsitite
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with product, do not meet my needs only purchase becasue my other one was not in stock cant wait for my plantronics 5220 series tp return back to the store so I can order it
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our Voyager Legend; However, we're sorry to hear you were not happy with this product. This model features a triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind, voice commands. The Voyager 5200 is the upgraded version of the Legend and both devices are considered one of the best communication headsets and specially engineered to deliver superior call clarity. In any case we do thank you for bringing this to our attention. We will forward your feedback to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
- Cons mentioned:Fit
Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky and heavy on the ear. It's not snug. Just make sure you don't make any sudden moves or you might lose it!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Ronald and thank you for taking the time to share your feedback on our Voyager Legend; However, we're very sorry to hear you didn't find it comfortable to wear. This model was designed to fit the vast majority of ear shapes and sizes with the different size eartips; However, we do know that one size may not fit all. If you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's har to charge, sometimes it charges then other times ut won't
No, I would not recommend this to a friendHas very limited use!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work as promised by manufacture any one who needs completely hands free operational headset should not buy this product. Buy the most advance product from Plantronics
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Kendo and thank you for your honest review on our Voyager Legend. We're sorry to hear you were not satisfied with your product. This model enables you to answer or reject calls using your voice, but as for the rest of functions like voice commands you do need to press the voice recognition button, or the call button to activate the voice assistant of your phone. Your comments will be shared with our product development team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.
- Pros mentioned:Battery life, Bluetooth, Sound qualityCons mentioned:Charging
Nice headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The things that I like: So far, I'm quite happy with the Voyager Legend Headset. It was easy to set up the bluetooth, easily charged, the controls are functional, and the quality of both the microphone and the speaker seem pretty high. All-in-all, I am very happy with the purchase. Improvable things: I really dislike proprietary chargers. I would really rather use readily available charging cables. That being said, the Voyager Legend's cable is neat. I just worry about needing it and not having it available. The controls, while functional, take some getting used to. And I can't always remember which button does what. As I age, this will only become more of a problem.
I would recommend this to a friend