Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
Chris
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not hold a charge / Would also cut out during conversation
No, I would not recommend this to a friendNot recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.7 hours charging not real you talk for 3 hours no more battery make you ear very sore in 1h
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing battery issues with the Voyager Legend headset. This headset is not under production anymore. The headset could be faulty, so please reach out to our Customer Care Team at 800-985-9815 for warranty and replacement information.
- Cons mentioned:Fit
Too big for my ear. I wear glasses. I loved it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the way it worked, however it is too big for my ear, eyeglasses, mask strap.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for sharing your honest review on our Voyager Legend. We are sorry to hear you were not able to find a comfortable and secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance or have further questions.
Great when it worked
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a couple weeks, then all of a sudden the volume would turn it’s self down on it’s own after turning the volume up manually. Returned both to company.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager Legend; however, we're sorry to hear about your experience, We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Disgruntled
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy but battery life sucks.....................
No, I would not recommend this to a friend- Cons mentioned:Charging
Mrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not charge when plugged in..................
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Dont buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had same model 4 years ago it was really good quality back then. Recently i purchased again quality totally changed getting worse
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Mike and thank you for your review on our Voyager Legend, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance!
- Pros mentioned:Battery life, Comfort, Sound quality
Versatile headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an older Plantronics bluetooth headset that I love, so I was excited to try the newer, lighter version with both my PC and Android phone. In the box is the headset with medium size ear piece, USB charging cable, and extra ear pieces (S / L) plus foam comfort covers. There are 4 buttons total, power, volume, call control, and voice activation. Pairing is quick and easy, select the small button on top of mic and say "pair" or hold the call control button to activate pair. The headset can be connected to multiple devices, so I can easily transition between my computer and phone. The mic swivels up/down ~270 degrees, and the earpiece swivels left/right ~180 degrees allowing for both left and right side wear. I am a lefty, so immediately changed the setup from out of the box, which stays in position with no issue. The earpiece is small and comfortable, I have no issues wearing this all day. I find that the mic is closer to my cheek than I would prefer (~1/3" away), but that doesn't seem to impact sound pickup or quality. As far as audio, calls sounded the same from this earpiece via my Android phone compared to my car handsfree system and other earpieces I have tried. On my computer, I found this earpiece to sound more distant than my older (and bulkier) Plantronics single ear headset, however audio was still clear and no one had issues hearing me or hearing background noise during meetings or phone calls. I appreciate the voice function, I can accept or ignore incoming calls, and the headset prompts what I can say in case I forget. Another nice feature is the headset provides a caller ID so I do not have to look at my phone. Talk time is advertised to be 7 hours, and this seems aligned to my experience. I usually use this for meetings or while driving, so max usage at any time is 1 hour continuous, however in the month I've used it, if I charge overnight, the headset will last the entire work day and then some. The last feature important to me is the distance from device. When using my Android this was never a concern, however when paired with my laptop, I like to have the freedom to move around, and maybe run to the kitchen from my home office. I estimate range at approximately 40' for my audience to hear me, and approximate 70' for the headset to stay connected so I can hear. This is on par with two other brands of bluetooth headsets I own, the plus side to this is that no dongle is required, putting this above the competition for office use. Overall a solid headset, if the incoming audio quality was better for my PC this would easily be a 5 star earpiece. I'm at a 4.5 rating overall for functionality, sound, features, and comfort, making this a good versatile headset.
I would recommend this to a friend Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed keep disconnecting from my phone. And battery life just awful
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for sharing your honest feedback; Though we're sorry to hear this has been your experience. The Voyager Legend is one of our best communication headsets, specially engineered to deliver superior call clarity and connectivity. To troubleshoot connection issues, please reset the connection: https://bit.ly/2OOMfnw. To re-pair, make sure you set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please reset the Network settings on your cell phone. You might also want to ensure the firmware version is up to date through our Hub Software https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. As for battery issues, it is worth taking into account the following tips in order to extend the battery life of our products: https://bit.ly/35IMed5. Please note this model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
- Cons mentioned:Volume
Terrible eat piece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible I have to return it already the unit doesn’t hold charge and the volume is very bad
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Danny and thank you for sharing your honest feedback; However, we're truly sorry to hear about your experience. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. As you may know this product should provide up to 7 hours of talk time; yet it is dependent upon battery and usage and may vary by device. Furthermore, here are some tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. To troubleshoot battery and volume issues, please ensure the unit's firmware version is up to date through our Hub Software for Desktop. We thank you for your comments. We have shared them with our team for review and consideration. This model counts with a one-year warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time of using this product. The company should try other headsets to how to produce better headphones. It making too much noises.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our Voyager Legend headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_Legend. Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if the headset doesn't have any updates available through Plantronics Hub: https://bit.ly/33hO9C4. Last but not least, we recommend testing the headset with a different mobile to see where the issue is coming from. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
- Cons mentioned:Charging
Plantronics also cancelled their warranty on it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even last 3 months stopped charging. I had 4 before this.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Charles and thank you for your honest review on our Voyager Legend; However, we're sorry to hear this has been your experience. The life span of the product depends on the usage but on many cases they last for way past their warranty period. On the following link you will find a few tips on how to extend the battery life of our products: https://bit.ly/35IMed5. To troubleshoot charging issues, please make sure there isn't any physical damage on the charging pins from the USB cable and try holding the earpiece against the magnetic connection to see if there's a short. It is important to take into account that this model is discontinued; Nevertheless, as long as the unit is purchased as brand new, in its retail packaging through an authorized reseller, it will be covered by the one-year manufacturer's warranty. In this case an upgraded version would be provided. Thank you for bringing this to our attention. For further assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
- Cons mentioned:Volume
Don’t like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plan on returning once lock down is over very low volume not what I’m looking for to work from home
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend; However, we're deeply sorry to hear you didn't find it loud enough. If you're using the earpiece with your cell phone, please make sure you increase the volume on both your phone and earpiece. You might also want to ensure the unit's firmware version is up to date through our Plantronics Hub Software for Desktop available on our website: https://goo.gl/5ceQ1v. If you're interested in using a headset with a PC for work, then we strongly recommend you to consider our UC line of products like our Voyager Legend UC or the upgraded version the Voyager 5200 UC. UC products ensure PC connectivity. If the unit was purchased as brand new, please note it comes with a one-year manufacturer's warranty. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Regret This Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not expecting the most state-of-the-art technology from this. I WAS expecting decent, reasonable quality. Based off the average audio quality and mild discomfort when wearing it, I would have rated this a 3/5. However, the microphone is TERRIBLE. I wish I had tested it before trying to use it--it sounds like I'm talking through a pile of time cans. Stay away from this earpiece.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest feedback; However, we're truly sorry to hear about your experience. The Voyager Legend features Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot it, please reset the BT connection: https://bit.ly/2OOMfnw. To re-pair it, set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same issues, then most likely there's a problem with the unit and it is best to replace it. This model counts with a one-year limited warranty. We thank you for your comments. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878.
- Cons mentioned:Fit
I don’t like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too big for my ear. It keeps falling and very noticeable
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Zena and thank you for sharing your honest feedback on our Voyager Legend; However, we're sorry to hear you didn't find a comfortable fit. The Voyager Legend was designed to fit the vast majority of ear shapes and sizes, including 3 different sizes of ear tips for a snug fit. Nevertheless, we do know that one size may not fit all and if you find the product too uncomfortable for normal use, we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best products.
- Pros mentioned:Battery life, Sound quality, Weight
Comfortable and Convenient Single Ear Headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In Box: Headset, USB charger, instruction sheet and a few different sized silicone and cushioned ear tips are included in the box. Swapping out ear tips is easy. Setup: It can be used in either ear simply by twisting the mic and flipping it around the ear piece. The charging cord has a nice feature I hadn’t seen before, it magnetically connects to the actual headset instead of plugging in. Be aware that it has a very short cord. It was very simple to Bluetooth this device together with my cell phone. Battery: The battery lasts up to 7 hours on the average. It should last over a week in standby mode before needing a charge. Comfort Level: I would give these an 8 out of 10 for comfort. They fit comfortably in and around your ear. The headset is well made, sturdy and lightweight. I found it comfortable even with my glasses on. It takes a little figuring how to place it in your ear so it will stay there. Once you have it in the right spot it stays securely in place. Controls: On the mic arm is the call button and mute button. The earpiece has a power switch and a switch to turn the volume up and down. Recommendation: The sound coming from the headset is really good. It is very comfortable to wear. If you are in need of a single ear headset, this is what you would want.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager Legend headset and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments and feedback to our team for future consideration when developing new products. Please don't hesitate to contact our Customer Care Team at http://www.plantronics.com/us/en/support/contact if you require assistance.
Don't Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went thru 3 not happy with this product. About 8 years ago they were great. Now I'm not sure what happened.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager Legend headset, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
- Cons mentioned:Fit
Move on
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muffled sound won’t stay in, constantly lifts out.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Thompson, thank you for sharing your feedback on our Voyager Legend. We're sorry to hear you were not happy with your product. The Voyager Legend is one of our best communication devices, specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the BT connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Also, be sure the firmware version is up-to-date through our Hub App for Desktop: https://bit.ly/30jDXJM. Lastly please test the earpiece with a different phone and while it is paired with a single BT device, as it is ideal to determine the cause of the issue. If you still experience audio issues, please note this model counts with a one-year limited warranty. Thank you for bringing this to our attention. If you would like further assistance on this, please contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item works very well, but goes out quickly....I had to replace it 3 times in one year
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our Voyager Legend; However, we're sorry to hear you've had to replace your unit several times. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period.To extend the battery life of our products: Store your headset at room temperature. When batteries are exposed to elevated levels of heat such as inside a hot car, they lose their ability to store energy. If storing your headset for an extended period of time, discharge it to around a 40 to 50 percent charge. Lithium ion oxidizes at its highest rate if the battery is fully charged, which leads to quicker deterioration. Avoid discharging your headset completely or leaving it discharged for extended periods of time. The battery loses the ability to hold a complete charge. We thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. If you have any questions, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
plantronics bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was a good product just had problems charging it did not want to charge all the way used it for about a week and had to return it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager Legend headset, however, we are sorry to hear about your experience. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. If for some reason you still encounter the same issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.