Customer Ratings & Reviews

Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
​​​​Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Thank you for your honest review on our Voyager Legend; However, we're very sorry to hear you've had this experience. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured scenarios like these are very unlikely. For optimal battery performance: https://bit.ly/35IMed5. Please note this model counts with a one-year manufacturer's warranty. We will forward your comments to our team for review and consideration. If you'd like further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Hi Greg and thank you for sharing your honest review; though we're sorry to hear about your experience. The Voyager Legend is one of our best communication devices, designed to work with any mobile phone/tablet that supports Bluetooth headsets. To isolate the cause of the issue, test the earpiece with a different mobile phone and while it is paired with a single Bluetooth device. This could also be related to the smart sensors, as they detect the pressure of the ear while wearing the earpiece; However, there can be environmental conditions triggering them, like having the earpiece a bit loose from the ear, or wearing glasses. To verify if it's related to the sensors, you can disable them as follows: Download and install Plantonics Hub on your PC and plug the earpiece via USB charging cable. Go to Settings. Select Special Mode Settings. Select Continue. Select Read Settings. Go to Sensors & Presence. Turn off the Wearing Sensor. Select Apply. If the issue persists, even after running the previous tests, please note this model counts with a one-year limited warranty. Thank you for bringing this to our attention. For further assistance, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Hi, this device features a built-in battery that lasts up to 7 hrs fully charged. If it were to act differently, then it might be faulty, in that case we recommend contacting us at 800-985-9815 for further assistance.

Hi Benjamin and thank you for sharing your honest review; However, we're sorry to hear you've found the earpiece too bulky. The Voyager Legend is designed to fit the vast majority of ear shapes and sizes, including 3 different sizes of ear tips for a snug fit; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use, we strongly recommend that you consider using a headset with a different wearing style. Thank you for your comments, we will forward them to our Product Development Team, as we appreciate feedback based on customer use to create the best products. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.

Thank you for sharing your honest review; However, we're sorry to hear this. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. In this case we strongly advise you to perform several tests to determine where the issue exactly is coming from. First we would need to verify what happens when it disconnects: Do you get a voice prompt stating the headset got disconnected? or Do you notice the call suddenly was sent back to the phone? To isolate the cause of the issue, please disable the master sensor under Hub Settings>Special mode settings>sensors https://bit.ly/30jDXJM. You might also want to test the earpiece with a different cell phone model or an iPhone with a different iOS version. This would help us to determine if the issue is related to iOS. If you still get the same results, then there might be an actual problem with the units, though it is rare to have cases where 3 consecutive units have the exact same issue. We will surely forward your comments to our team for review and consideration. Please note this model counts with a one-year limited warranty. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878

Hello there! Thank you for your review on our Voyager Legend, however, we are sorry to hear about your experience. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset with a different charging cable and power source to completely isolate the issue. If for some reason the issue remains, then it means the headset might have an actual problem and it will be best to replace it. If the voice commands are not working, please make sure you are pressing the call control button for 2 seconds, then wait for the voice prompt on your phone to come up and say your command. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for sharing your honest feedback on our Voyager Legend; However, we're sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes with the different size eartips included; yet, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We have shared your comments with our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.

Thank you for sharing your feedback; However, we're sorry to hear your Voyager Legend's charging port broke. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers. We thank you for bringing this to our attention and we hope that in the future you will have a better experience. Please note this model comes with a one-year warranty from date of purchase. In case you're no longer able to replace it through your seller, you can file a claim through our website. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878

Hello! Thank you for your review on our Voyager Legend, however, we are sorry to hear you are having problems with your headset. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing audio or connectivity issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone. Last but not least we always recommend disabling the smart sensors of the headset with the Plantronics Hub application and check if it doesn't have any updates available. Testing the headset with a different mobile phone can also help us isolate the problem. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hello and thank you sharing your honest review. We're sorry you've had this experience. Rest assured the Voyager Legend is one of our best communication devices and scenarios like these are very unlikely. Please verify if the unit was purchased as brand new or if the packaging present any tear or evident tampering? To troubleshoot it, please reset the BT connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Reset the network settings on your phone, and ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone and while it is paired with a single Bluetooth device will help us to isolate the cause of the issue. If this issue persists, please note this model counts with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Thank you for your honest review on our Voyager Legend; However, we're sorry to hear the ear gel fell off. The unit should include 3 different sizes of ear gels. In order to place it on the earpiece: Align the tabs on the eartip with the slots on the speaker housing. Then, gently push the eartip into housing while turning it a quarter turn to the right. The eartip will stop rotating when it is locked. Optional: Fit the foam ear cushion over the ear tip to provide additional comfort. If you're missing ear tips or the foam ring at the bottom of the ear gel, you should be able to find replacement ear tips with the following part numbers: Small 89037-01, Medium 89037-02, Large 89037-03. We thank you for your comments. We will forward them to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Hi Vanessa! We are sorry to hear you are having audio issues with your Voyager Legend. To troubleshoot please reset the Bluetooth connection between the phone and your earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware version is up to date through our HUB software through desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone, and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same results, please count this model comes with a one-year warranty from the date of purchase. Thank you for bringing this to our attention, if you require further assistance please don't hesitate to contact our Support Team at (888) 248-4143 or (916) 928-7561

Thank you for sharing your honest feedback; However, we're very sorry to hear you were not happy with the product. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. It features triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind, voice commands. To troubleshoot audio issues, please reset the connection between your phone and earpiece: https://bit.ly/2OOMfnw. You might also want to reset the Network Settings on your phone. We recommend you to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Please note this model comes with a one-year limited warranty. If you have any questions, please contact our Customer Care Team at: 1-888-363-0726

Sorry to hear that you are facing this issue with Voyager Legend. Please test the headset with a different charging adapter. We suggest you reset the headset by pressing and holding the Call Control and Voice/Mute buttons until a blue light appears on the headset. Please keep in mind that the Voyager Legend comes with a one-year manufacturer's warranty from the date of purchase. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.

Hi Tree and thank you for taking the time to share your experience; However, we're very sorry to hear you've had trouble with your unit. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely; yet there are a couple of things you could try that should fix this issue. If during phone calls, the headset suddenly drops the call and sends it back to your cell phone, then this might be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece but there can be several conditions triggering them like wearing glasses or having the earpiece a bit loose from your ear, consequently sending the call back to your phone. To isolate the cause of the issue, please disable the master sensor through our Hub Software for Desktop: https://bit.ly/30jDXJM under settings>sensors>master sensor. Lastly, testing the earpiece with a different cell phone and while it is connected to a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same result, then there might be an actual problem with the unit and it is best to replace it. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726