Customer Ratings & Reviews

Thank you for sharing your honest review on our Voyager Legend; though we're sorry to hear you've had trouble with your unit. To troubleshoot connection issues, please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. Also, ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. This could also be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece, however there can be several conditions triggering them like having the earpiece a bit loose from your ear or wearing glasses, consequently disconnecting the earpiece. To isolate the cause of the issue, disable the master sensor through Hub, open special settings and go to sensors. If you still get the same issue, then testing the earpiece with a different cell phone model (if using iOS, try android if possible) is also ideal to determine the cause of the issue. Please note this model counts with a one-year manufacturer's warranty. We will surely forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Thank you for sharing your honest review; Though we're sorry to hear about your experience. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity and connectivity. It features up to 33ft of Bluetooth range; However, it is important to highlight that this model is compatible with any cell phone or tablet that supports Bluetooth headsets. As you already know, many computers nowadays are equipped with native Bluetooth. BT Technology works through different profiles. For PC/Mac use we recommend instead the UC version. All of our UC products are designed to ensure PC connectivity supporting features such as range and audio quality. The CS540 does not work through Bluetooth technology, it uses DECT 6.0. We will surely forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878

Hello and thank you for your honest review on our Voyager Legend; However, we're sorry to hear you didn't find a comfortable fit. Please try the additional ear tip sizes included with the unit for a more comfortable fit. Please note these headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all. Thank you for sharing your feedback. Your comments will be shared with our Product Development Team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

Thank you for sharing your honest feedback; However, we're sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes and many of our users wear glasses, but it mainly depends on the shape and thickness of the temples. Nevertheless, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Please note this model provides up to 33 ft of range. Most computer's nowadays are equipped with native Bluetooth; However, not all of them support the same Bluetooth profiles required to provide optimal performance. This model is mainly designed for any cell phone or tablet that support Bluetooth headsets. As for PC connectivity, we recommend our UC line of products. In this case would be the Voyager Legend UC or its upgrade: Voyager 5200 UC. We will surely forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878

Thank you for sharing your honest feedback on our Voyager Legend; However, we're sorry to hear about your experience. If you experienced technical issues, there's usually easy steps to solve it. In this case we are not aware of the exact issue when the headset stopped working. We thank you for bringing this to our attention. Your feedback has been shared with our team for review and consideration. If you would like further assistance or you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hi! Thank you for reviewing our Voyager Legend, however, we are truly sorry to hear about your experience. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for sharing your honest review; However, we're deeply sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. To troubleshoot your unit, make sure you're using a 5-volt wall charger. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM once the installation is complete, connect the earpiece powered-off via USB cable and go to the notifications tab. We would also like to share a few tips on how to extend the battery life of our products: https://bit.ly/35IMed5. In regards of shipping costs, the customer would need to pay for sending the original unit, while the manufacturer takes care of shipping expenses of the replacement unit, as stipulated in our warranty terms: https://www.poly.com/us/en/legal/warranty. We will forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Hello! Thank you for reviewing our Voyager Legend headset, we are sorry about the situation, we really appreciate you taking valuable time out of your day to give your feedback, our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hello and thank you for taking the time to share your honest feedback; However, we're sorry to hear about your experience. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. If you are experiencing technical difficulties, please contact our Customer Care Team at: https://www.poly.com/us/en/support/contact and they'll gladly assist you and hopefully fix the issue. We will forward your feedback to our team for review and consideration.

Thank you for sharing your honest review; However, we're sorry to hear you were not satisfied with our product. Please note the Voyager Legend features a Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. The noise-cancelling is focused on the actual microphone boom, not on the speaker. We do thank you for bringing this to our attention. Your comments have been shared with our product development team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726

Thank you for sharing your honest review; However, we're sorry to hear you've had linking issues with your Voyager Legend. We have a few procedures that should fix this issue. Please reset the BT connection, to do so: https://bit.ly/2OOMfnw. If the issue persists, this might be related to the smart sensors. These detect the pressure from your ear, yet there can be several environmental conditions triggering them like having the earpiece a bit loose from your ear, or wearing glasses. To isolate the cause of the issue, disable the master sensor through our Hub Software for Desktop: https://bit.ly/30jDXJM on Settings>sensors>Master sensor. If this is the cause of the issue and you would like to keep the sensors on, you can reset them by charging your headset and place on a flat non-metallic surface for more than 10 seconds. Please note this model comes with a one-year limited warranty. We will forward your comments to our team for review and consideration. For further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Thank you for your honest review; Though we're very sorry to hear about your experience. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. Featuring Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. Please note these headsets are designed to fit the vast majority of ear shapes and sizes, make sure you try the 3 different sizes of ear tips included. Nevertheless, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. To troubleshoot audio issues, make sure you reset the BT connection between the earpiece and your phone. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM . We have shared your comments with our team for review and consideration when developing new producst in the future. If you have any questions, feel free to contact our Customer Care Team at:1-888-363-0726

Thank you for taking the time to share your honest feedback; However, we're sorry to hear this has been your experience. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? To troubleshoot connection issues, please reset the connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. This could also be related to the smart sensors. These detect the pressure from the ear when wearing the earpiece, yet there can be external factors triggering them like having the earpiece a bit loose from your ear, or wearing glasses. To isolate the cause of the issue, disable the master sensor through our Hub Software on settings>sensors: https://bit.ly/30jDXJM. If the earpiece no longer disconnects but you would like to keep sensors on, you can reset them once in a while to keep them working correctly. shorturl.at/nIU06. If the issue persists, please note this model counts with a one-year limited warranty. Thank you for bringing this to our attention. For further assistance, please contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.