Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
Returned item. Not comfortable to wear on the ear.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable to use and not easy to use. Did not like it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Voyager Legend headset, however, we are sorry to hear you were not able to find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style.Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
drops conversation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly drops bluetooth signal with phone less than 3 feet away. Can hear the call dialing out and ringing and then once the other phone is answered, the conversation switches to the phone and no longer through the headset.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; However, we're deeply sorry to hear about your experience. The Voyager Legend is is one of our best communication headsets and specially engineered to deliver superior call clarity and connectivity. To troubleshoot these issues, first please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair it, make sure you set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and Also, please reset the Network settings on your cell phone. As for the call being sent back to your phone when answering, this might be related to the smart sensors. They detect the pressure from your ear when wearing it, but there can be several external conditions triggering them, like having the earpiece a bit loose from your ear, wearing glasses or very cold weather. To isolate the cause of the issue, please disable the master sensor by installing our Hub Software on your PC: https://bit.ly/30jDXJM open special settings then go to sensors>master sensor and disable it. You might also want to ensure the unit's firmware version is up to date through our Hub Software under notifications tab. Lastly, testing the earpiece with a different cell phone model (if currently using iOS, try with android if possible) and while it is paired with a single Bluetooth device, as it is ideal to isolate the cause of the issue. If by any chance you still get the same results, please note this model counts with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
- Pros mentioned:Battery life, Comfort, Sound quality
Good Performing BT Headset at a Good Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Legend is a small earpiece headset. It has a very short (too short!) USB charging cable with a magnetic charging coupling that makes it easy to attach to recharge. The power and volume controls are on the back edge of the earpiece, and the rest are on the microphone boom. It paired easily with two phones. The built-in voice assist worked well, and asked whether to answer or ignore the call. I really like that this was enabled by default. Truly hands-free with this feature. If you place your phone in your vehicle where you can see it this makes taking calls while driving very easy. The charge lasts a day or more depending on usage and takes a short time to recharge. The audio was clear and adjustable from the controls as well as from the phone when connected. The Legend was surprisingly comfortable to wear for long periods of time. My ear is big so a person with a smaller ear would probably find it even more comfortable. The microphone is super sensitive yet the caller on the other end reported hearing very little background noise. This all adds up to a bargain for the average selling price of about $40. I'd give it the 5th star if the USB cable was longer.
I would recommend this to a friend 15 day return what happened to 30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bough this for backup ive been using the legend for 7 years or so had to use it the other day coworker said sound like i was drowning called beat buy i guess u only have 15 days so I'm screwed still in the plastic
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our Voyager Legend; However, we're very sorry to hear you've had this experience. This model features Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. To troubleshoot mic issues, please reset the BT connection: https://bit.ly/2OOMfnw. Ensure the firmware version is up to date through our Hub Software. You might also want to test it with a different cell phone model in order to isolate the cause of the issue. Please note this model counts with a one-year limited warranty when purchased as brand new, in its retail packaging through an authorized reseller. If you need further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
DO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for the 1st couple of weeks but now, all i hear is phone 1 connected phone 1 disconnected phone 2 connected phone 2 disconnected. Plantronics need to fix this.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback. However, we're sorry to hear this has been your experience. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that scenarios like these are very unlikely. To troubleshoot it, please reset the BT Connection between your phone and earpiece. To do so: https://rb.gy/scij9e. You may also want to ensure the firmware version is up to date through our Hub Desktop app: https://bit.ly/30jDXJM. Disabling the master sensor on Settings>Sensors and presence is also ideal to isolate the cause of the issue. The sensors detect the pressure from your ear, yet these could get triggered by having the earpiece a bit loose from your ear, or by wearing glasses. Lastly, testing the earpiece with a different mobile phone and while it is connected to a single device will help us determine where the issue is coming from. Thank you for bringing this to our attention. Please note this model comes with a one-year limited warranty. For further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
Poor sound quality, connection issues with OSX/iOS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm told my voice sounds good with this unit, which is nice. Unfortunately, the people I'm on the call with sound like they're on the other side of the world, using a cell phone, in 1980. It also disconnects and reconnects constantly. Wouldn't buy again.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Voyager Legend headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_Legend". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of the headset through Plantronics Hub and check if it doesn't have any updates available: https://bit.ly/3899aCN. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
NOT A GOOD BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to wear and equally hard to charge. There are no instructions on how to use it. It has a shorter battery life than most bluetooth devices. I was sorry that I bought it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi there! thank you for sharing your honest review on our Voyager Legend, however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance or have further questions.
- Pros mentioned:Bluetooth, Sound qualityCons mentioned:Charging, Volume
Good wireless headphone, but could be louder
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like some things about this system, but the volume doesn't go as loud as I'd prefer. The sound quality is very good, but other noises can drown it out a bit in an automobile. Pairing was easy, but the voice commands are not extremely helpful. If I tell it to call ABC, it puts the headset into pairing mode. Once it goes into the pairing mode, it doesn't come back out unless one restarts it. The charging system is a proprietary cable rather than one of the common USB charging cables. It is nice that it has a cradle, but it's one more charger than I need to bring along now to use the device. I have received no complaints about the sound quality from the other end. The microphone seems to work well. Despite of a couple of things that I'd like to see changed, this is still a quality headset and will do the job for most situations.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Voyager Legend headset, however, we are sorry to hear about your experience. If you would like to get a higher volume on the headset, you may want to try increasing the volume directly from the mobile to see if there is any improvement. This headset counts with the caller ID feature. In order for it to work properly, you will need to make sure the voice assistant on your mobile is already set up and enabled and that the name of the person you are trying to call is stored on your contacts. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our team for future consideration when developing new products and accessories as we appreciate feedback based on customer use. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last about 6 weeks, then just stopped charging. Got 4 hours of use left then it is trash
No, I would not recommend this to a friendDoesn’t work well with a flip phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it for my mother who is older and uses a flip phone. I had to keep pairing it with her phone. She did find her old Bluetooth and I returned this Bluetooth to the store.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Susan and thank you for sharing your feedback; However, we're sorry to hear you've had trouble with the Voyager Legend. Please note this model is compatible with any cell phone that supports Bluetooth headsets. To troubleshoot pairing issues, we always recommend to reset the Bluetooth connection between the phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. We thank you for bringing this to our attention. Your comments have been shared with our Team for review and consideration. For further assistance, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
Doesn't work for my cell phone needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because my phone doesn't work and will only work bluetooth but this item doesn't work for me at all my phone only works in my car connection with the bluetooth hands free so i am stuck with this item that I can't use
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our Voyager Legend; However, were sorry to hear about your experience. Please note this model is compatible with any cell phone that supports Bluetooth headsets. Most smartphones nowadays are Bluetooth enabled. To isolate the cause of the issue, please test it with a different phone. To set the earpiece in pairing mode, power it on, then press and hold the call button at the very back of the microphone boom until the indicator light flashes red and blue repeatedly. If you confirm this is an issue related to the earpiece itself and not your cell phone, please note this model comes with a one-year limited warranty. Thank you for your comments. We will forward them to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Do not recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely not a good product for me, I work from home and whenever I am on the calls the people on the other side of the call states that there is a lot of static and they cannot hear me.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Priss and thank you for your honest review on our Voyager Legend. We're deeply sorry to hear you were not happy with your product. This model is one of our best communication headsets and specially engineered to deliver superior call clarity, featuring triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. Please note this version is specifically recommended for cell phones and tablets. To troubleshoot audio issues, first reset the connection, to do so: https://bit.ly/2OOMfnw. Also, please ensure the firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone or tablet and while it is paired with a single Bluetooth device, is also ideal to determine the cause of the issue. If you're interested in a headset for cell phone and PC connectivity, we strongly recommend you to checkout the UC version (Voyager Legend UC). Please note this model comes with a one-year manufacturer's warranty. We thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Not a good fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Charger was like 2" and would not stay connected. Not comfortable at all.
No, I would not recommend this to a friendlied about shipping
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only reason I ordered was cause they advertised next day shipping. Then a few hours after the order was placed they tell me sorry for the inconvenience, but it won't ship for three more days
No, I would not recommend this to a friendTerrible headsets
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headsets people are constantly telling me they hear me from far away. Go with jabra no problem with those.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager Legend, however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at 800-985-9815 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.Thank you for letting us know about this. Your feedback helps us do better.
I threw $80 away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had this but a little over 30 days and I have to use the wired earpiece because people cannot hear me on this one. It goes in and out then fades. It should last longer than this.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Kat and thank you for sharing your feedback; Though we're sorry to hear you've had microphone issues with your unit. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. This model features triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. To troubleshoot your unit, please reset the connection between your cell phone and earpiece. To do so: https://bit.ly/2OOMfnw. To re-pair it to your phone, set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. You may also want to ensure the unit's firmware version is up to date through our Hub Software: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired with a single Bluetooth device is also ideal to determine the cause of this issue. If you still get the same results after the previous tests, then the earpiece might have an actual problem and it is best to replace it. This model counts with a one-year manufacturer's warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at:
1 888 248 4143 or 1 916 928 7561
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but it stopped working only in 5 months which is very unfortunate for the products of this company and very much disappointed and decided not to buy plantronics products in the future.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Asad and thank you for sharing your honest feedback; However, we're deeply sorry to hear your unit stopped working. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The life span of the product depends on the usage but on the vast majority of cases, they last for way past their warranty period. We would like to know more details about the issue with the unit as they could be fixed through troubleshooting, whether it is related to audio/battery/connection issues. Also, note this model counts with a one-year limtied warranty. If you would like further assistance, please contact our Customer Care Team at: 1-888-363-0726.
CUSOTOMER
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FAULTY DEVICE, DID NOT WORK PROPERLY , I DON'T UNDERSTAND WHY YOU DID NOT TEST BEFORE SHIPPING.
No, I would not recommend this to a friendnot for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buttons small and hard to find bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
No, I would not recommend this to a friendGrandma Bettye
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this Plantronics - Voyager Legend Bluetooth headset to pair with either of my phones. I have a Samsung Galaxy and and LG and pairing was not an option so I return this headset.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager Legend, however, we are sorry to hear you were unable to pair your headset. We really appreciate you taking valuable time out of your day to give your feedback. When experiencing connectivity issues, we recommend rebooting the mobile phone and repairing the headset by pressing the call control button until the light starts flashing red and blue. Pressing the mute and the call control button for 3 seconds can also help us reset the unit. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.