Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new Bluetooth headset, chose this one based on reviews and the technical specifications. Would not pair with my new cellular phone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Kram and thank you for your honest review on our Voyager Legend. To be able to pair your earpiece with a mobile phone, please be sure it is set to pair mode. To do so, power on the Voyager Legend, then press and hold the call button for 6-8 seconds until the LED indicator light flashes red and blue repeatedly. Then go to Bluetooth settings on your phone and the PLT_Legend should be listed as an available device. Select to pair. We hope you will find this information useful. If you require further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
Plantronics earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money! Definitely not worth $80. Advertising not accurate...
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're sorry to hear that you have issues with the Voyager Legend headset. Please do not hesitate to contact our Customer Care Team at 800-985-9815 for further assistance.
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with some laptops but now with Dell. If your using this in an office setting with a computer, get the UC model
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because my old one wasn't working well. The new one doesn't work any better than the old one. So I am disappointed in this purchase.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Wilma and thank you for sharing your honest review. We're sorry to hear you're disappointed. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity, featuring triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. If you're having technical difficulties, please contact our Customer Support Team at: (888) 248-4143 or (916) 928-7561 as we might be able to solve it through simple troubleshooting steps. Your comments have been shared with our Team for review and consideration.
Disappointed...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I've had an issue with my bluetooth staying connected with my phone. It will drop the call or tell me no phone is found (when the phone is in my pocket).
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager Legend; though we're sorry to hear you've had technical issues. There are a couple of procedures you could try that should fix these issues. First, reset the Network settings on your phone. Then reset the BT connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Remember to set the earpiece in pair mode to re-pair. If dropping the call and you've noticed it is sent back to your phone, this might be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece, yet there can be several conditions triggering them like having the earpiece a bit loose from your ear, or wearing glasses. To isolate the cause of the issue, disable the master sensor through our Hub software for Desktop: https://bit.ly/30jDXJM under settings>sensors>master sensor. If the issue stops, please note that over time, sensors need to be calibrated https://bit.ly/312k9LC. This model comes with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878
Plantronics voyager Bluetooth headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has quit working already. I've been using it for about 3 weeks now
No, I would not recommend this to a friendTerrible audio Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible audio quality I don’t recommend this item
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Legend headset. Please reset the Bluetooth connection and also ensure the firmware is up to date. To do so, please follow the steps in the link below -
shorturl.at/dEHJS
To check and update firmware of the headset on PC, download the Plantronics Hub app from link below -
shorturl.at/nsQ39
If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.
Legend Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to waste your money buy this Bluetooth it is horrible
No, I would not recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was made for right ear! I needed it to be for left ear was not comfortable in my left ear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to hear about this, while we do our best to make sure our headsets fit most of our users there is always the possibility of exceptions. The Voyager Legend was designed for both ears and to wear it on the left ear, you can rotate the mic boom upwards and twist it around so the ear tip is on the other side. For better assistance, we recommend contacting our Customer Care Team at 1-916-928-7561.
Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage ! It doesn’t stay connected to the phone. Everyone that I call says that I sound “far away”.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager Legend, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at 1 800 725 598 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Not a good buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year of use. It stopped working after 5 months.
No, I would not recommend this to a friendReturned for a better one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this immediately to purchase it's bigger brother for a few dollars more...which I found to be on sale...neither are that great...too much static in the background.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our Voyager Legend, however, we are sorry to hear about your experience. If you are experiencing some audio issues, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_Legend". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if the headset doesn't have any updates available through Plantronics Hub: https://bit.ly/2NNfqpE. Last but not least, we always recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Quality Brand, Still Not For Me
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Plantronics Voyager Legend Bluetooth Headset is a step-up from their previous model, which I didn’t much like. It’s not quite as “weighty” or “bulky” as before, and the look of the headset, seems to be on par with other headsets on the market today. I do want to point out, that if you wear eyeglasses as I do, unfortunately, the ‘arm’ of the headset which goes over the top of your ear, doesn’t feel as comfortable as it could where it rests there, and just doesn’t sit right. However, most other people should be fine wearing this headset, without having to be concerned that it won’t stay put or fall off their ear, that is with normal activity. Pairing with my phone was super easy and fast. Not a problem at all. The headset’s controls are easily accessible - with a simple touch you can change volume, mute calls and activate the voice-assist feature. So far, I’ve not had to worry about the headset losing connection to my phone, which has happened with other headsets/earbuds I’ve used. Hopefully, that will continue to be true as time goes on. Noise cancellation can be good or bad, depending on the headset. I’ve experienced both aspects of this with previous makes and models. Sometimes a headset will do a good job of filtering out distracting background noises, but does so with a fair amount of connection lag or ‘stuttering’ of sound. With this Plantronics Voyager Legend Bluetooth Headset, call quality was excellent - I was able to hear the person I was talking to, clearly and without even a hint of distortion; and based on what I was told, the same could be said from their end. Recharging to full battery life after nearly being depleted, took a reasonable amount of time; quick enough for my needs. There is an additional charging case accessory you can buy, which also acts as a protective carrying pod for the headset. If you plan on using this headset on-the-go, while commuting, or traveling - I’d recommend investing in one. Overall, this is a decent headset for the price.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Janine and thank you for your honest review and for your kind comments on our Voyager Legend headset, however, we are sorry to hear you were not able to find a comfortable fit. Wearing glasses with this headset will probably not be too comfortable depending on the type or size of the arm of the eyeglasses. We know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. We really appreciate you taking valuable time out of your day to give your feedback. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Bad head seat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only get to used for 2 months it’s broken already. It’s not really true that you can use it for longer. Not recommend to buy
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager Legend headset, however, we are truly sorry to hear about your experience. If you are experiencing technical issues, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Black tooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible…it doesn’t work…we bought this item with the understanding that it could dial out phone calls…we can’t
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience. To use headset voice dialing features press the call button (located behind the mic boom) for 2 seconds and wait for the phone prompt. If this does not work make sure to grant phone book access when the earpiece is paired and that the phone's voice assistant allows Bluetooth requests while locked, which usually resolves issues like these. In case the issue persists, even after performing these steps, there might be an actual issue with your unit, and we would appreciate it if you can further isolate it by testing on a different smartphone.Please note this product has a one-year limited warranty in the US, if needed, you can request a replacement by creating an account on our warranty site, and filing a claim. https://bit.ly/3tWyyHE Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
Very very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth a dame wish I could give them back but I threw the box away don’t buy them choppy they cut out there’s not even worth spending money for himk
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest feedback on our Voyager Legend; However we're very sorry to hear about your experience. This model features a triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind, voice commands. To troubleshoot audio issues, please reset the connection between your phone and earpiece. To do so: https://goo.gl/emzUTA. Also, please ensure the unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. You might also want to try to reset the Network settings from your phone. Lastly, testing the earpiece with a different phone is also ideal to isolate the cause of the issue. If you still get the same results, please note this model counts with a one-year limited warranty from date of purchase. Thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Description was not complete!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The version of Bluetooth was not stated in the information description of this item.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend. We're sorry to hear that not all the details were provided by the seller. We will forward your comments to our team for review and consideration. To access the complete specs from this unit, click here to access our product sheet: https://bit.ly/3iKoUSA.
Not stable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for 2 months and it’s already disconnecting and lots of static during calls.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager Legend. Though we're sorry to hear this has been your experience. This model features Triple-mic active Digital Signal Processing (DSP), Stainless steel windscreens, Acoustic fabric mesh designed to block and cancel noise and wind. To troubleshoot linking and audio issues, please reset the Bluetooth connection between your phone and the earpiece. To do so: https://rb.gy/scij9e. Also please ensure the firmware version is up to date through our Hub Desktop app: https://bit.ly/30jDXJM. Linking issues could be related to the smart sensors. These detect the pressure from your ear, yet there can be triggered by having the earpiece a bit loose from your ear or wearing glasses, consequently disconnecting from the phone. To isolate the cause of the issue, disable the master sensor on Hub Settings>Sensors & presence. Lastly, testing the earpiece with a different cell phone model is also ideal to determine the cause of the issue. In case the issue persists, please note this model comes with a one-year limited warranty. Thank you for bringing this to our attention. For further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart after 2 weeks. I should have taken it back but I wasn't thinking. Worked good though. Just the mic top came off
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Kate and thank you for sharing your feedback on our Voyager Legend; However, we're very sorry to hear the mic top came off. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? We will forward your comments to our team for review and consideration. Please note this model includes a one-year manufacturer's warranty when purchased as brand new, in its retail packaging through an authorized retailer. If you would like further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.
- Pros mentioned:Bluetooth, Sound quality, Weight
Awesome little headset!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don’t write reviews, however this Plantronics Voyager Legend deserves a review. My wife works from home and her company upgraded their phone system so she needed to upgrade her headset. I tried another popular Bluetooth headset that is very popular among truck drivers, but the audio over VoIP was just awful!!!. So i did some more research and read more reviews before purchasing the Plantronics. Connection was very simple. Set up was fast and easy. We did a test call over the internet and all i can say is WOW!!! As soon as i hear the clarity of this headset i was instantly impressed! I mean wow! It’s so clear. Great job Plantronics! This headset is worth more money than they charge. Love the lite weight design. It can connect to 2 BT devices at the same time. My wife can answer her cell phone or the phone line on her PC without disconnecting Bluetooth.
I would recommend this to a friend