Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound qualityCons mentioned:Charging
Comfortable and Clear
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was honestly concerned with how long I could wear this headset and whether or not it would cause discomfort. It's a bit of an odd shape, but turns out it's both incredibly comfortable to use and picks up quite well. I was able to hear my audio and found my own voice to be clear - even speaking at a normal level near a loud noise. I tested the noise reduction by standing right next to a portable AC going full blast. When I listened back to the recording it was as if the AC wasn't even there. Outstanding! My own criticism is that the charging cable has a proprietary connection. If you lose it, you'll need to buy another one before you can charge again. The good news is that the little charging cable is also magnetic. It just grabs the headset into place, which saves you from getting misaligned connections.
I would recommend this to a friend Terrible Blue tooth device
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great, now its junk. Constantly drops blue tooth connection. Voice is muffled as I speak. Static connections $80 piece of junk
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. However, we're sorry to hear about your experience. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. There are a few things you could try that should easily fix the issues you've mentioned. Firstly, please ensure the unit's firmware version is up to date through our Hub Software https://bit.ly/30jDXJM. Connection issues might be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece; yet, there can be several conditions triggering them like having the earpiece a bit loose from your ear, or wearing glasses. To isolate the cause of the issue, disable the master sensor through Hub>Open special settings>Master sensor. Lastly, testing the earpiece with a different phone and while it is paired to a single Bluetooth device is ideal to determine the cause of the issue. If you still get the same results, please note this model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Not happy about this purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 weeks. I was happy about the answering call feature. Ear piece would hurt after an hour of wearing.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Jess and thank you for taking the time to share your honest feedback; However, we're sorry to hear your unit stopped working. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The life span of the product depends on the usage and on the vast majority of cases they last for way past their warranty period. We would like to have more details on exactly what stopped working. If the unit doesn't respond at all, please make sure there isn't any damage on the magnetic pins from the charging cable and the earpiece. Try to perform a firmware update through our Hub Software: https://bit.ly/30jDXJM. As for the fit, we're sorry to hear you didn't find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our team for review con and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could hear great but the people on the receiving end heard nothing but static. I returned item and purchased another brand.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager Legend, however, we are sorry to hear about your experience. We really appreciate you taking valuable time out of your day to give your feedback. When experiencing audio problems, we recommend rebooting the mobile phone and re-pairing the headset, this model can also be reset by pressing and holding the mite and call button for 5 seconds while it's turned off. Testing the headset with a different mobile phone can also help us isolate the problem. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
- Pros mentioned:Comfort, Sound qualityCons mentioned:Fit
Excellent headset. Better-than-average sound.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is a bit large, but with that larger size comes much better sound than a couple of smaller earbud sets I have. The sound remains somewhat tinny, but it has more depth than smaller units. The headset is very comfortable and does not feel heavy or otherwise annoying. Finding the controls to work volume and answering calls takes some practice, but are they are very accessible. The mic seems to be top-notch. I tested it in windy conditions, and callers were able to hear me with no trouble. It did pick up some background noise at a loud conference, but my voice was still clear and intelligible to the other caller. This headset is not as portable as some others, so I bought the optional charging case. This helps a lot, but it still is not a headset you will routinely keep in your pocket. I use this one for longer calls, and still rely on my little Jabras for quick calls, since those are easy to take along everywhere. High quality headset with excellent sound an microphone/noise cancelling capabilities.
I would recommend this to a friend - Pros mentioned:Comfort, Sound qualityCons mentioned:Charging
Decent noise cancellation in a compact package, re
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tl;dr This comfortable, compact, feature filled headset sounds decent, but may not last. The Plantronics Voyager Legend is the latest in a long line of small, high-quality headsets. Features abound in this compact, comfortable conversation piece. It senses when you are wearing it and so knows to route calls through your phone not the headset even if you forgot to turn it off. It pairs quickly to your phone and PC. you can connect with two devices simultaneously, the headset will switch back and forth smartly depending upon which device is engaged. It also accepts voice commands and announces order information. Sound quality is decent, though there are headsets with better noise canceling such as the Sennheiser SB 2. An outside on the street, callers could tell where I was, but not hear other conversations. By comparison, the Sennheiser masks all external sounds. My voice was clear to others and I was easily understood without having to shout. I was disappointed that the Voyager Legend does not have a built in micro USB charger port. It comes with a short dongle that magnetically attaches to the headset for charging. Given the plethora of cables I have at my house, I can see this easily getting lost. I also can’t ignore the experience I had with my previous Plantronics Voyager series headset. I’ve had it 15 months and my voice now regularly drops out when talking to callers. It’s become unusable. With only a one-year warranty, the company suggested I purchase a replacement at full retail. Fortunately for me, I was provided this is set as part of Best Buy's early review program. Given its predecessors reliability, I’d have chosen a different brand as a replacement.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager Legend, we really appreciate you taking valuable time out of your day to give your feedback. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.
DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after less than a month. Will not charge. Trying to find a way to replace the battery with no luck. Major waste of $80.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest feedback. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The life span of the product depends on the usage but on many cases they last for way past their warranty period. To troubleshoot your unit, make sure there isn't any physical damage on the charging pins from the cable and the earpiece. You might also want to remove any dirt with a cotton swap that might be preventing the unit from charging. Also, ensure the unit's firmware version is up to date through our Hub Software for Desktop. Connect the earpiece powered-off through the charging cable and go to the notifications tab. If you still get the same results, then the earpiece has an actual problem related to hardware and it is best to replace it. This model counts with a one-year manufacturer's warranty, as long as it was purchased as brand-new, in its retail packaging through an authorized reseller. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726
Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poorly made. after 6 months it begins to peel.
No, I would not recommend this to a friendPoor Design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the thickness of the ear piece. Maximum volume is very very low. Would never recommend to anyone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; though we're sorry you we're not happy with the fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all. If you find the product too uncomfortable we strongly recommend that you consider using a headset with a different wearing style. Keep in mind that not getting a proper fit is likely to impact the quality of the audio. This is why we include 3 different sizes of ear gels. All Poly headsets meet and exceed OSHA standard regulations/requirements. None of our headsets exceed 118Dba. If you're volume is significantly lower, then you might want to reset the connection to troubleshoot it. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the unit's firmware is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. In case you get the same results, this model comes with a one-year manufacturer's warranty. We thank you for your comments. They have been shared with our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
Disappointed at best buy not offering extended war
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate the fact that you guys not cover it, through the extended warranty. As i thought you would.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Antonio and thank you for your honest review on our Voyager Legend. Please note this model counts with a one-year manufacturer's warranty as long as it is purchased as brand new, in its retail packaging through an authorized reseller. Terms and conditions: shorturl.at/pxBVZ If you have any questions related to our products, please don't hesitate to contact our Customer Care Team at: 800-985-9815
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects at the beginning of every call and during the call several times. Will not hold a charge overnight.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for your honest review of our Voyager Legend, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing connectivity connectivity issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone. If your headset is not charging correctly, you can try another charging cable, another charger, or another wall outlet if possible to isolate the problem. Last but not least, we always recommend checking for updates with the Plantronics Hub application, this can help us update the firmware of your headset. If for some reason the issue persists, then it could be an actual problem with the headset and it will be best to replace it. Remember this unit does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Waste of $$$
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t last 6 mo. You cannot purchase an extended warranty, and I see why.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager Legend, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
Please note this product has a one-year limited warranty in the US.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at 1 800 725 598 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Thank you for letting us know about this. Your feedback helps us do better.
Cheap won’t last.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I’d buy this again. Bought in September and March the mic died.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager Legend, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting our Poly Customer Care team at 1 800 725 598 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
Already reviewed this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have any luck with it. It wouldn’t stay connected to my phones. Also I’m not impressed with Best Buy’s return policy.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Jack and thank you for your review on our Voyager Legend headset, however, we are sorry to hear about your experience. If you are experiencing some connectivity issues with the headset, it could be due to the smart sensors. If they are not calibrated, you could encounter these type of issues. You may want to try disabling the smart sensors through Plantronics Hub: https://bit.ly/2NNfqpE. You may also want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_Legend". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. Last but not least we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came out of the box broken - was a gift and there was no way to help or get it back. Thrown away.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Voyager Legend, however, we are sorry to hear about your experience. If the unit was damaged out of the box, we recommend verifying directly with the retailer, depending on their policy, they might be able to exchange this unit for you. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Piece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware!! Not even 2 months and this thing will not charge.
No, I would not recommend this to a friendKeeps disconnecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are trying out the newet version but we have had 5 of these and they only last for 6 months so dont buy it
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager Legend, however, we are sorry to hear about your experience. As with any complex consumer electronic device, this unit is at risk from any number of environmental stressors that can affect the longevity of the product’s life cycle. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Remember this unit counts with a limited warranty from date of purchase and you can request a replacement directly through our official website: https://bit.ly/2Er3dTK. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Back to the drawing board.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are far too small and placed in awkward places!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
Thank you for letting us know about this. Your feedback helps us do better.
Great for truckers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t receive this item b/c the salesperson didn’t order it therefore I can’t give a true review
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi there, we are sorry to hear about your experience, please confirm this information directly with the seller.
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work after 30 days now stuck.with it Would never buy again
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend; However, we're sorry to hear this has been your experience. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that scenarios like these are very unlikely. If the earpiece is no longer charging, please inspect the charging pins on the earpiece and charging cable, making sure there isn't physical damage. A firmware update may solve the issue, please download and install our Hub Software on your PC and plug the earpiece powered-off through the USB charging cable. If the issue persists, please note this model comes with a one-year limited warranty. Thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561