Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
ear piece
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked while I had it. Already fell off and I lost it.
I would recommend this to a friendRroll
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, works as advertised............
I would recommend this to a friendBluetooth Clarity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voyager is a great headset, over all other Bluetooth devices I have purchased this one stand out for clarity and volume in crucial moments.
I would recommend this to a friendSatisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was prompt, it arrived the date it was promised
I would recommend this to a friend- Cons mentioned:Fit
Limited usefulness time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an earlier version of this model. I was forced to update my app on my phone today and now the headset will not pair and work with the headset. It worked fine when it connected. It also seemed a little small to fit around and into my ear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Roy! Thank you for sharing your feedback. We're sorry to hear you've had trouble with your Voyager Legend. This should be easily solved by setting the earpiece in pair mode. To do so: Power on the earpiece, then press and hold the call button located on the very back of the microphone boom. Press and hold for 6-8 seconds or until LED flashes red and blue repeately. This means the earpiece is in pair mode. Go to Bluetooth settings on your phone and you should see the PLT_Legend listed as available. Select to pair. In any case we will surely forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878
Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Connects throughout the house
I would recommend this to a friend
Horrible feedback noise for person on other end
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this Voyager Legend as a long overdue replacement for my 8-year-old Voyager PRO. The battery on the Pro degraded over the last couple years to the point it is no longer useable. I was looking forward to using the Voyager Legend on a trip this week, so I purchased the charging case accessory. I wish I would have saved my money because the Voyager Legend is a major disappointment. The audio quality of the Legend is horrible, not for the user, but for the person on the other end of the call. There is a terrible high-pitched squealing feedback noise that happens when the other person talks. It doesn’t make the noise when you talk to them, only when they talk to you. The headset mic picks up their voice from the headset speaker creating feedback. Whenever the other party talks it makes this noise that they hear on their end of the call. I can turn the headset volume all the way down and the noise also decreases. The higher the headset volume the worse the noise. Everyone I have talked to has complained about this noise. I considered it could be an issue with my Android phone while paired with the Legend so I paired it with my son’s iPhone. He used the Legend to call my phone and now I could hear the noise everyone was complaining about. I couldn’t believe how bad it sounds, distracting and annoying. I called several people using his iPhone and the noise was the same as when I called using my Android phone. There is no way I want to subject people to that noise. I must have a defective unit. I can’t believe they all sound this way. I loved my old Voyager Pro and we have a Plantronics RIG 800HD gaming headset. I’ve also used Plantronics headsets at one of my previous jobs. They don’t make junk, so this is disappointing. When I am back home from my trip, I will contact Plantronics to see about a warranty replacement/repair. This particular specimen is unusable as-is. I’ve read reviews on the Voyager Legend but didn’t like the proprietary magnetic charging connection and would prefer a plain old micro-USB port. So far, I don’t mind the magnetic connection on the Legend but there have been a couple times it didn’t seem to begin charging until I unhooked and seated the magnetic connection a couple times. My old leather case for the PRO/PRO+ fits the Legend perfectly although I’ll mostly use the new charging case. Even the extra PRO ear tips I have on hand fit the Legend. Nice of Plantronics to make them universal. My recommendation and one star is for this unit in my possession and would be 5 stars without the feedback issue. I like the features of the Legend but unless I can get a replacement that doesn’t create feedback noise for the other party, this headset will collect dust.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager Legend headset, however, we are sorry to hear about your experience. If you are having some audio issues with the headset you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_Legend". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if your headset doesn't have any updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still have the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Very Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good ear piece voices are very clear. Easy too pair with your phone.
I would recommend this to a friendReliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics legend Bluetooth is one of the best, it is better than the top brand names
I would recommend this to a friendOutstanding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product can't do witjout it. Thank you so much.
I would recommend this to a friendcarman
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to return first one cause defective but otherwise all good
I would recommend this to a friendGreat product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Bluetooth. I was skeptical at first but it’s great.
I would recommend this to a friendBroken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The button for to answer of hang up with and have Siri make a call does not work. You sent me a broken one :(
No, I would not recommend this to a friendDoes not work in Stereo in Windows (Zoom or Teams)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FYI: This headset does not work in stereo mode in Windows 10/11. Nor does it work in stereo within applications such as Zoom and Microsoft Teams. The device reverts to mono when you try to force Windows to go stereo. The sound quality in mono is terrible.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi, as this is a single earpice, its audio reproduction is on a single channel, therefore it is monoaural. For stereo audio we recommend the Voyager Focus series instead.
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this headset! I received this headset as a gift and have had nothing but problems since. I work from home talking to clients all day and at first it was so difficult to connect to my pc. First I couldn’t hear clients at all, then clients couldn’t hear me. Fast forward I finally got it to work and all clients tell me all day long is that I’m breaking up and it sounds like I’m talking under water! This headset has lost me deals and money so I am returning ASAP!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Olivia and thank you for your honest review. However, we're sorry to hear you've had technical issues with your Voyager Legend. Please note this model is intended for any cell phone or tablet that supports Bluetooth headsets. As you may know, most computers nowadays are equipped with native Bluetooth; yet, it is crucial to point out that Bluetooth Technology works through different profiles and these are the ones the earpiece requires to at least allow a connection: Headset/Hands-Free Profile HSP and HFP,(A2DP), AVRCP and AAC. To isolate the cause of the issue we strongly suggest you to test the earpiece with your cell phone and verify if you experience the same issue. In case it works correctly, you could try to troubleshoot your computer and upgrade/downgrade the Bluetooth drivers. If you still get the same results while using the earpiece with your computer, then we recommend you to get the Voyager Legend UC version, as it is designed to ensure PC connectivity. In any case we do thank you for your comments. We will make sure to pass them along to our Product Development Team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
Doesn't specify range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm looking for one that has a good range -- like 100 ft.
No, I would not recommend this to a friendBad a Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does Not work, battery life not long, poor quality product
No, I would not recommend this to a friendCharging is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking it was the same one that I had before. This one charges with a cable that is magnetically connected to the headset. It doesn't charge everytime I turn it on it says that it is low battery. My other plantronics connects through a cable that you plug in. never had any issues with it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at 800-985-9815 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Thank you for letting us know about this. Your feedback helps us do better.
Horrible sound distortion.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand all the positive reviews. I bought this as an upgrade to a $40 headset I bought on Amazon. It was anything but. The sound quality is terrible. My wife called me. It sounded like she was in another state. I didn't recognize the voice. The sound distortion is terrible and very tinny. I am returning this.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Scott and thank you for your honest review. We're sorry to hear you were not satisfied with your product. The Voyager Legend is one of our best communication headsets and specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the BT connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Once the installation is complete, go to the notifications tab and check for pending updates. Lastly, testing the earpiece with a different cell phone, and while it is paired to a single Bluetooth device is also idea to determine the cause of the issue. If you still get the same issues, then most likely there's a problem with the unit and it is best to replace it. This model has a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878.
Driver Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have given 0 stars. Must be a refurbished piece. One week of use , picked up with damp hand and it ceased to function. Wore my old one in a couple of down pours and it never shorted out. Trying to return or exchange once I get in off of the road.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for sharing your hones reviewing on our Voyager Legend, however, we are truly sorry to hear about your experience. If the headset is not responding, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend unpairing and repairing the headset with your mobile phone. If you require technical assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.