Customer Ratings & Reviews
- Model:
- 7W088AA#ABA
- SKU:
- 6563032
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Voyager Legend Wireless Noise Cancelling Bluetooth Headset for its excellent sound quality, comfortable design, and long-lasting battery life. The Bluetooth connectivity is reliable, and the lightweight design is appreciated. However, some customers have noted issues with the fit, the short charging cable, and the volume.
This summary was generated by AI based on customer reviews.
Ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good, especially for the price. I could here callers, but they could barely hear me. It was fully charged but the people kept saying it was fading in and out. Maybe a faulty one, but I brought a different one much cheaper but works well. I did like it telling me who's calling, but it didn't work right for me
No, I would not recommend this to a friend- Cons mentioned:Charging
Overall bad product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 7 months charging is broken (bad contacts on either headset or charger) and for 7 months I had poor sound quality and constant drops in bluetooth connection to both phone and PC. I would always have to turn it off and back on to reconnect to my iPhone, it never just stayed connected and working. I guess for under $100 you get what you pay for.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Voyager Legend, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing audio or connectivity issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, this will reset the headset. We also recommend checking if there are any firmware updates with the Plantronics Hub application. If the charging port of your headset is damaged, we recommend replacing this unit. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Great earpiece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The recharge cord is way to short and inconvenient
I would recommend this to a friend- Cons mentioned:Fit
Fair for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only charges up to 80%, it hurts the back of my ear, and it's bulky. The good thing was I only spent 30 bucks on it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Voyager Legend headset, however, we are sorry to hear about your experience. If the headset only charges up to 80%, it could be a battery or cable issue. You may want to try, if possible, charging the headset using a different charging cable and power source to see where the issue is coming from. You may also want to check if the headset doesn't have any updates through Plantronics Hub: https://bit.ly/2rcmjK0. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but audio quality is not great. I expected a lot more from this brand
No, I would not recommend this to a friendFrustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could hear the other users just fine, but they said I was somewhat garbled. Returned to Poly for a replacement.
No, I would not recommend this to a friendDisappointed User
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only from past experience with this model and other similar Plantronics headsets, it's length of working is about 2 years.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not my favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's uncomfortable behind the ear, and does not have the talk time it states. Sound is good though
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review; However, we're sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all. The Voyager Legend provides up to 7 hours of talk time, but the performance is dependent upon battery and usage and may vary by device. For optimal performance, make sure you're using a 5-volt wall charger. Here are also some tips to extend the battery life of our products: https://goo.gl/V5xD4Q. We thank you for bringing this to our attention. Your comments will be shared with our Product Development Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Needs longer life than just 7 hours.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear pieces don't exactly fit comfortably. You have to speak kind of loud into the mic for the commands. The volume needs to be somewhat higher.
I would recommend this to a friendInstructions not great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble connecting to work laptop. I need to unpair and try again.
I would recommend this to a friendNot great. But okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to use unstead of computer speakers and am back to computer speakers. Sometimes people would say the audio is clear and sometimes not through microphone
No, I would not recommend this to a friendSo so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound varies often, have to keep disconnecting and reconnecting to fix. I’ve had better products from this company.
No, I would not recommend this to a friendBluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the product, I am disappointed that this product discontinued its warranty policy.
I would recommend this to a friend- Cons mentioned:Fit
Constant static/Unusable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound quality with constant static and uncomfortable fit - frequently falls out of my ear no matter what size ear piece I use.
No, I would not recommend this to a friend Disappointed in the new version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older model but lost it and wanted to replace it with the same brand. It came fully charged and worked great. When it came time to recharge, it wouldn't take a charge. I traded for a new one. It also worked great. When I put it on the charger, it charged to 3 hours talk time and wouldn't charge any more. It developed major static in headset that started as soon as a call was connected. That lasted for 1 evening then in the morning was gone. Today, it won't stay connected to the phone. I've had this one for 4 days. Will have to return it too.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your reviewing our Voyager Legend, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. We also recommend resetting the headset by pressing and holding the call and mute buttons for 5 seconds while it's turned off, this will reset the headset. If the headset still won't charge, then it could mean an actual problem with the unit and it will be best to replace it.
Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
- Cons mentioned:Fit
Not very effefctive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear bud did not fit correctly in my ear, the sound and connection was not as I hope for.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback on our Voyager Legend; however, we are sorry to hear this product did not meet your expectations. This headset is designed to fit the vast majority of ear shapes and sizes, we provide different ear tip sizes so that you can find a comfortable fit. If you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style.
We do thank you for your comments. We will surely forward them to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you are experiencing technical issues, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
- Cons mentioned:Fit
Won’t Stay Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return these because sound would go in and out. Earplugs would not stay in place, couldn’t get the additional earplugs out of the box so I could change out sizes.
No, I would not recommend this to a friend - Cons mentioned:Fit
Did not meet expectations.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Others may experience greater success. I did not. Sound quality is not great. Keeps falling off my ear. The foam cover for the earpiece fell apart almost immediately, The headset becomes uncomfortable when worn over extended periods of time.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Good, older model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good, but a older model. Disappointing battery life
I would recommend this to a friendNot high end
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but when I walk away from the phone it starts cracking.
No, I would not recommend this to a friend