Customer Ratings & Reviews

The Geek squad person was friendly and informative.

The moble shield was easy to install and very resistant.

the install was fast,they cleanned the i phone,looked new

The geek squad guys that came out to mount my large screen television were professional on time and very much efficient with the install. The installation looks great. Have never had any issues or problem with it being loose or the placement that it was installed excellent craftsmanship.

Agent was able to apply screen protector on pretty fast with no bubbles or dust getting stuck.

I have used Zagg shields on multiple phones and always been happy with them. I have previously installed them myself (not to difficult) but in talking to the Best Bu sales person this time I discovered that if I pay them to install it (under $10.00) it gets Lifetime replacement warranty. Seems worth it to me.

These folks know what they’re doing and bring a smile at the same time. Quite quickly no long drawn out process it’s appreciated

I bought a screen protecter application and it took about 35 minutes for me to be seen. I'm not sure how long the wait is usually but I was disappointed with how long it took. Maybe it's a lot faster if you have an appointment, or they were short staffed, who knows.

Installed glass protector / privacy screen on my iPhone. Friendly service.

I am completely satisfied with the technition who helped me.

This is one of the BEST programs you have. The replacement process is smooth and predictable. Not to mention that it is a true value. I've had to replace my screen protector multiple times. Your representative have been quick, efficient and knowledgeable. Thank you for providing this service

Great service ! The screen protector had 0 bubbles and it’s actually not bothersome. I usually hate screen protectors but this one is great

Very friendly and quick installation. No bubbles and the protector is centered perfectly

The Geek squad was able to repair my iPhone power connection within a few minutes by clearing out some small debris. Saved me a trip to the Apple Store.

Great service a little short staffed at times. Helpful and friendly staff always adresses you when you enter store.

Professionally installed in a very timely manner. Looks perfect.

Did a great job putting the screen saver on for reasonable price. I could never do it.

Very good, as the Geed Suad put it on, with the device they use. Therfore, it fits perfectly without any air bubbles or curling edges.

It was a great day at Best Buy! I went to the store to pick up my otter box and glass shield. I thought I ordered it online but to my surprise the order hadn’t gone through. I decided to make the purchase in the store. I picked the product and wanted to make sure they could help with the shield once I purchased the product so I headed over to the Geek Squad counter. As soon as I got there after a wait of approximately 2 mins a friendly employee popped out of the back. He immediately saw me and assured me I could make the purchase at that counter and he could assist me for a small fee charged by the store. I definitely agreed because I knew I was going to mess everything up. He rang up my purchase immediately and stated he would be right back. In a very short time, he reappeared and stated I was good to go! What great service!! I truly appreciated his speed and professionalism! This type of customer service always makes me want to return to this particular store. Thanks Beat Buy!

I almost never give bad reviews but if I was going solely based off my experience, this would’ve been a one or two star. Keeping it as short as possible, I went to get a glass screen protector and case for my Apple Watch. Got everything I needed, paid for everything and to have the screen protector installed by the store. The girl who helped me was super skinny, had dark hair, worked night hours on Sunday night. Seemed to be a supervisor of some sort. Name escapes me but anyway, she took like ten minutes to install my protector. She was clearly having trouble. However, that’s not what annoyed me the most. While she was struggling she was joking and having casual talk with co workers, joking around and being super casual. Not saying she had to be rude but it’s like focus on the task at hand and tell your co workers “talk in you a sec, let me take care of this real quick”. SOMETHING other than just chillin. Could’ve also gotten somewhere to help her. I had somewhere to be. Very poor customer focused, I’ve used Best Buy for a lot of protector installments. My iPhone, iPad and this was the second Apple Watch at the same store. Never had such an unprofessional experience. Last but not least, she didn’t tell me putting on my watch’s case right after the screen protector could make the protector bubble. Guess what happened!? I would’ve waited if I knew better. However, to end on a brighter note. I went back today two days later and had the experience I expect from Best Buy! Went to Geek Squad, told them about my bubbles and issues. They explained it was because I put the case on to early more than likely (that’s how I found out). Took the watch in the back to bump out the bubbles, in and out in like a minute maybe even less. Explained everything I needed to know and I was in and out in less than time it took to put the protector on the first time. A lot happier now looking at it on my wrist too! Hope others complained on that lady and anyone reading this can figure out who it is so something can be done about her. She’ll cost them a lot of bad reviews and annoyed customers if they get the same experience I did. Maybe I just got her on a random slack off bs day but still shouldn’t be okay. I would recommend Geek Squad to a friend if they didn’t get the lady I got the first time.