Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 6872 reviews
(6,872 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Very slow service & expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took over 20 minutes for the tech to install and get the watch back to me. At Verizon the sales person installs the screen in front of you for free and does it when you purchase the screen. My watch’s screen started peeling off within a week.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the sales associate who applied my screen protector...he even had to get a second one to apply bc it had bubbles. It came off after like 2 weeks and I was so disappointed but lost the protector, so didn’t think I could return it!
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 2 out of 5 stars
Geek install of phone protector.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought protector at Best Buy, good price. Geek squad installed. Air bubbles same day, came off few days later. Good product bad install. Had service before but I think the person maybe was a novice installer because was reading directions.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Reed. Thank you for uploading your review. I'm sorry to hear about the screen protector installation. Please get in contact with that local Best Buy to see how they can assist with that. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Geek Squad wasted my money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid money for the employees to install my shield. Waited over 10 minutes to get the protector installed on my new Apple Watch only to get my watch with the shield lifted up on the corners. When I told the employee that it wasn’t installed properly he told me to “wait 24 hours to see if it will be in place”. I waited 24 hours only for the edges to lift up more. I paid money for the shield and the installment of it properly. A waste of money for a job not done correctly. Do not spend money on something that nobody wants to do properly.
No, I would not recommend this to a friendRated 2 out of 5 stars
Better than what I could do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't seem completely centered still a better job than I could do. No air bubbles
No, I would not recommend this to a friendRated 2 out of 5 stars
Put it on yourself!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lady working at Best Buy put my shield on. She was very nice but definitely did not know how to do it. I ended up taking it off right after we left Best Buy. I watched a YouTube video & put one on myself.
No, I would not recommend this to a friendRated 2 out of 5 stars
The Geek Squad Portland location
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent refused to install shield multiple times even though I had receipt proof of purchase And had him look up our Elite status Rewards. Very difficult to deal with. Not the professional and courteous manner we are used to from Geek Squad.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Employee has to establish customer service skills!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The actual individual that provided for installing the protector was very pleasant and did an outstanding job. The individual that helped at the counter needs an attitude adjustment, even though he did provide a new protector seal for the watch.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate the feedback on this. We never want a customer to find one of our Agents had a poor attitude. Please reach out to a manager at your local Best Buy so we can work to make sure we provide a better experience going forward.
Rated 2 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My screen protector was put on but a week later it started bubbling
I would recommend this to a friendRated 1 out of 5 stars
Dissatisfied Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An extremely poor job. Had bubbles all over it. Had a don't care attitude. Solution was to order another one, which causes me to drive 110 miles round trip to have reinstalled. I did jot go back and.let item to be.returned due to poor services. This isn't the first time. This happened with my previous phone. Upper management needs to address the quality of employees they are hiring. Sorry far harsh review, but the truth ia the truth.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed in Shokz for swimming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes in and out once in a while, but my bigger issue with these is that It is very difficult to get music onto them and they dont have blue tooth.
I would recommend this to a friendRated 2 out of 5 stars
Install screen protector for Iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't have a machine to put screen protector like apple store. I paid for the service but it was not well installed. then I had to wait an hour for someone else to install it. I hope that you improve on this.
No, I would not recommend this to a friendRated 2 out of 5 stars
Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are bubbles underneath the glass protector. I purchased the service because I was afraid I would have done a terrible job putting it on. What did I pay for if it has bubbles? Terrible job! And it's on the most expensive iwatch!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We understand how frustrating bubbles under a screen protector can be. We would love to help get the problem resolved. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 2 out of 5 stars
Screen protector didn't last. nor did phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were friendly. screen protector did not last.
I would recommend this to a friendRated 2 out of 5 stars
Reluctant to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Each time I had to replace the shield on my Apple Watch the geek squad employees were hesitant to do so. One even told me they don’t install them after I paid for the install. Will be going to Verizon in the future.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Uneven installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said it would take 15 minutes but it ended up taking over an hour to install. Instalation was placed over the camara lense
No, I would not recommend this to a friendRated 2 out of 5 stars
Multiple failed installations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.InvisiShield and Insignia screen protectors installed. Each time the upper corners lost adhesion within a few days to a week after installation. One time the corners were not adhered when I left the store.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went in to have mine and my wife's screen protector replaced we have had this done a few times we have never been charged to have it installed.We were told that we had to pay for this service. We should have been notified of a policy change the store manager Victor was very rude.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad Shield Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install job by the Best Buy Associate of my Apple Series 9 Screen Protector was poor.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mean employees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone at my Best Buy is soooo mean for no reason
No, I would not recommend this to a friend