Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 6873 reviews
(6,873 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Keeps cracking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cracked one week after I bought it. I had to go get a replacement from Best Buy. Best Buy exchanged it for with the same exact screen protector and the new cracked again two weeks after it was replaced.
I would recommend this to a friendRated 2 out of 5 stars
You need to train your employees on how to instal
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device was installed but their was air underneath the shield, which I believe is not a good installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. We strive to complete our services accurately and promptly and we apologize for that not having been the case for you. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 2 out of 5 stars
not much help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't had much use for them except when I had problem with my phone
I would recommend this to a friendRated 1 out of 5 stars
IPAD PRO shield installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.San Carlos Geek Squad CHARGED to install the IPAD PRO screen protector which was purchased at the Mountain View store. The IPAD was a gift so it was not installed when it was purchased. Knowing this... the shield should have been purchased at the Apple Store where it would have been installed at no charge... :(
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn’t fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Either a bad cut to size from production or bad installation by Geek squad. Geek squad representative said bad cut.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech support overcharge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the shield was purchased from Best Buy I feel we should not have been charged to put the shield on. This should have been included in the purchase of the product. I can understand the charge if the shield was NOT purchased from Best Buy, however it was. Therefore, this should have been installed for free.
No, I would not recommend this to a friendRated 1 out of 5 stars
Iphone SE screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went by Sunday to have screen protector installed and the worker said it will take a while for the corners to stay down and told me to keep applying pressure to it. The corner left a bubble for a day so I took it back and they replaced it and this time both bottom corners would not stick and they had no more screen protectors to fix it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Annoyed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish before they installed me that they would of informed me that many people have trouble using the Apple Watch with the protector . When I went back a day later to complain I was then told “yeah you can either deal with your screen not working , or just take it off” I was very upset with the lack of information given and that they weren’t compassionate.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing this with us! The point of our services is so that you can get the best experience possible with your tech, so it's disappointing to learn that the protector made it difficult to use your Apple Watch as intended. That certainly doesn't line up with our goals, so I'm sorry to hear that was your experience. It also hurts to hear that the employee you spoke with about your concerns didn't show more compassion for the issues you were running into since adding the screen protector. We recommend sharing this experience with the store's leadership so they can explore possible options for turning this around.
Rated 2 out of 5 stars
Cool kid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guys to work with the solve the problems with my cell
I would recommend this to a friendRated 1 out of 5 stars
I do not believe Geek Squad installed my shield co
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My shield began to come off in less than 30 days after it was installed. I had been very careful with my watch only wearing it to work and other social engagements. I only work 1 day a week and since I am a senior citizen I have very few social engagements. I feel that the Geek Squad employee did not know what he was doing and improperly installed my shield.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your screen protector is peeling up. Sometimes this happens even if the install was done correctly. Please reach out to your local Best Buy so we can check this out, and let you know what options we have to get it fixed.
Rated 1 out of 5 stars
Screen bubbled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid them to install my Zagg screen protector but it bubbled right away... The tech said that the bubble would go away in a day or two, but it didn’t... I returned it and went with an invisible wipe on screen protector instead. It’s probably not the tech’s fault, but there are better options for phone protection out there.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Dan. Thank you for taking time to share this with us. I'm sorry to hear that the first installation didn't go the greatest. Bubbles definitely can be tough to fully get out and normally take some time to fully dissipate. I hope your new protector is working wonders now! Please let us know if there's anything else we can help out with.
Rated 2 out of 5 stars
Yikes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid to get my Zagg installed by a best buy employee and the girl who did it was rude and mean to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn't fix poor installation of shield
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed my Zagg shield on my apple watch. Unfortunately, the shield started coming off within a week. When I took it back to Best Buy, the Geek Squad told me they didn't warrant their service and that I needed to go back to the manufacturer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible…workers afraid to install and when did they did a horrible install
No, I would not recommend this to a friendRated 1 out of 5 stars
Should have saved myself the install money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent took forever because they were trying to hide they messed up on the 1st install. Saw them grab another protector. The 2nd time it was not placed on right either. Slowly started to come off since it wasn't lined up right in months. Should have just installed myself since now I have to get a replacement shield.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi David. Thank you for sharing this with us. We're sorry to hear about the rough installs for the screen protector on your device. We hope you will give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Quick Turnaround
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This install was quick, however the shield has started to lift and bubble.
I would recommend this to a friendRated 1 out of 5 stars
Terrible Job installing iWatch screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad put on my screen protector for my Apple watch and the work was terrible. The protector had bubbles and one of the corners was not all the way sealed. Eventually dirt got in under it and it just kept getting worse and eventually I had to remove it. Shame, Geek Squad used to take pride in their work. I will not be recommending their service.
No, I would not recommend this to a friendRated 2 out of 5 stars
Screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue is when pressing around the edges the screen doesn’t respond.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bring back old school geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Youger genaeration, thay dont know the products, keep having to look it up,
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed my screen protector on my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well they did a alright job putting it on besides spaying my phone with a water bottle and getting water in my charge port . My new phone said it had moisture in the charger port and disable it . Had to wait over 3 hours to get it to dry out . Good thing it did not mess up the phone it’s working now
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to let us in on this. I'm sorry to hear about how the screen protector install went! Even though everything seems to be okay now, we apologize for that scare. Please let us know if anything happens and we'll be here for you. Thanks!