Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 6873 reviews
(6,873 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
3rd times a charm!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 different geek squad guys could not get a screen protector on my iPhone without it coming off. They could not get this thing on straight even though it had a plastic guide to help get it on. I ended up putting the 3rd screen protector on myself and getting my $8 back.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
not so great this time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the geek squad for most everything but i had a apple watch zagg cover i had them put on and it just was not a good job. they did refund the purchase but i did not work for my watch. i got a bling cover and that is working very well and avoiding damage to my screen
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Left bubbles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that I had to pay for someone to put the screen on, after having to buy the screen shield, was a little too extra for my pocketbook. Plus, there are bubbles all over the shield now, which means the technician either is not good at doing this or he was rushing. Poor customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy resin, not the junk they install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen protector that the associate installed didn't stay on even 24 hours. Buy the resin screen protectors and they will last.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was OK but the clear screen started bubbling. It was not very well done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Staff was not sure about the rules!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been told multiple times by Bestbuy employees that the $8 fee to install a screen protector is a one time thing. I have changed my screen protector about 10 times, and was never charged until my visit yesterday at the Bestbuy in Springfield VA.
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had screen protector and otter box put on phone that I bought from Best Buy. Paid $8 to have it installed. I know. $8 wasted when I could have done it myself. I guess I was just in such disbelief that Best Buy would charge for something like this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told buy the associate that this payment will be good towards any future installation of screen protectors but after purchasing a screen protector for my phone had to pay for another installation.The associate misinform me very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad service BestBuy West Palm NO GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is so bad at this store the manager told me she give me the money back and she did not and I stay away from this store BestBuy I went over and over this with them and never did get money back after paying for it two times
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it for all items.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as pleased with first time using geek squad as I hoped to be. They put a screen protector on my smart watch and it was crooked and started to peel. Ended up coming off. Plan on purchasing new one but install myself.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not so satisfied
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to come back twice to re doit. And waited to long.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating when you have to make multiple trips to get the issue resolved. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad has horrible service and very poorly tr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had done this on multiple devices the one plus 18 the Moto edge Plus and on the Moto edge Plus they put three on and literally as soon as I put my thumbprint down on the screen it popped off. They still charging me
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person installing it couldn't do it and said it wasn't for my phone even though it was made for it. He called them cheap. He also handled my phone box covered in water droplets.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was cheap made and slow on apps and keep cutting off and not working right dont Recommend buy this tv
I would recommend this to a friendRated 2 out of 5 stars
Don't waste your $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk don't cover whole screen and has air bubbles already!
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad put it on my phone but it came off
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Squad put it on my phone but it came offWithin a month
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It's always nice to keep your screen protected. Thanks for trusting the Geek Squad with your installation. If you payed for the initial installation of the screen protector, the installation fees to have a replacement installed should be covered. If your screen protector is manufactured by Armor Edge, the store may be able to replace it for you. If your screen protector is manufactured by Zagg, a replacement protector may be provided by the manufacturer via the options outlined, here: https://www.zagg.com/us/en_us/warranty-policies.
Rated 2 out of 5 stars
Good install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good install but it should be cheaper if you buy in store
No, I would not recommend this to a friendRated 1 out of 5 stars
Screen protector installed poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this screen protector installed. $50 for the screen protector and $8 additional to put it on. Within 2 weeks it bubbled up. Never have I had 1 bubble up before and for the price I expected better and longer results.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't hold up now I have a cracked screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt hold up! Had 2 of them installed. Both broke now my phone is cracked and hard to see. Wouldn't recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
Charging for putting on a screen protector....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the very few problems I have with buying from Best Buy. They charge you $8 to put on the expensive screen protector you've already bought. Granted, this is basically like a few pennies compared to the phone, but this should be included.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We love hearing feedback from our customers, even when it is something they believe should be improved. Other customers have expressed the same feelings, which is why Best Buy now offers Total Tech Support. As a member of this program, the installation of mobile screen shields would be no additional cost. To learn more about saving on the services we offer inside our stores as well as inside the homes of our customers, along with all the other benefits of Total Tech Support, please check out the provided link. https://www.bestbuy.com/totaltechsupport.