Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 6873 reviews
(6,873 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was required to pay to have screen protectors installed on 2 new phones and both were installed poorly .. I could have completed the job myself, done equally or better and keep money in my pocket !
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Screen protector installation failed!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Positioning was messed up. Had to personally replace with a second protector I bought to keep. Can't recommend installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a ripoff. I paid so much for the screen protector and not only did they do a poor job putting it on I got charged for it. Never again!
I would recommend this to a friendRated 1 out of 5 stars
Poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation took very long did not take pride in installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Could've done better myself - SLOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took them about an hour to install my screen protector. When they finally got done, it had a lot of bubbles. They assured me that the bubbles would disappear. My screen still has some of the bubbles 4 months later.
No, I would not recommend this to a friendRated 1 out of 5 stars
Shady
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They offer to install it for you but don't tell you there's a cost. Couldn't believe it when I saw a 7.99 charge on my receipt!
No, I would not recommend this to a friendRated 1 out of 5 stars
attached new cell phone screen protector to phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dropped phone and scrteen protector fell off phone. happened in a dirty area, so dust got onto the inside of the screen protector. $50.00 down the drain. Terrible, careless job by Geek Squad.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced just to put a mobile screen shield on a phone and it still end up getting bubbles under it after waiting 2 days to put my case back on it like they said.
No, I would not recommend this to a friendRated 1 out of 5 stars
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive service. I paid for a professional to do this for me to avoid air bubbles and peeling and I immediately had peeling no more than 4 days later! I should’ve done this myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged 7.99 to instal the screen protector on my Iphone X. Crappy job bubbles everywhere. Will not be using there services again. I still love to shop at Best Buy but will not use the "installation" for anything,
No, I would not recommend this to a friendRated 1 out of 5 stars
Invisible shield installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shield that they installed didn't last long, it bubbled up..
No, I would not recommend this to a friendRated 1 out of 5 stars
Tried Twice, Still on wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent tried twice to put on my phone screen protector. It still is down too low, blocking part of the screen. Agent said he cant move it up anymore but I can see plenty of room to move it up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Application
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy was trying every e cuse why cant put it on. But i paid for it. They never had stock so id have ait for mail
No, I would not recommend this to a friendRated 1 out of 5 stars
Faulty install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since tou upgraded my laptop it shuts off when trying to play games on it, so I need to bring it back for you to figure out whats going on with it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen protector was improperly installed and came off in my pocket and when I went to take my phone out of my pocket it got caught on the screen protector and fell shattering my phones actual screen
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad agent have terrible customer service and do not know how to install screen protectors. All they do is sit in the back room laughing loud and clowning around. Truly unprofessional.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your review with us. There is never a time when our Agents should be anything but respectful and professional and we apologize for your having had to cope with such behavior.
Rated 1 out of 5 stars
Ugggh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if the guy knew what he was honestly doing. He was hesitant from the get-go and when he gave me my phone back after putting the screen saver on it he kept blaming it on Zaag and how it "wasnt a good product".
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terribly put on... Fell off right away. Wasted 40 plus dollars on install and screen protector that i dont even have anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t return - Store installed incorrectly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the install taking place Instore, we don’t have the boxing to return the product. The install was terrible and the screen doesn’t fit and is causing bubbles. Will not use their service ever again.
No, I would not recommend this to a friendRated 1 out of 5 stars
No protector for Apple Watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to have my screen protector installed on my Apple Watch and he really didn’t do anything had to install it myself when I got home
No, I would not recommend this to a friend