Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 6873 reviews
(6,873 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Phone purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor, unfriendly and unhelpful customer service when purchasing a phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a smudge in the middle of the glass on the inside. Also thought a Best Buy female manager could be less rude.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not every geek are good screen shie installations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first person who put it on needs more practice. When I went to a different store for replacement, the person was a pro
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mobile Shield install worked for a while but not It has come loose around the edges making my phone look awful. Would not purchase again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We know that keeping your phone protected and in good condition is important to you, so it's discouraging to hear the shield is coming lose around the edges. That is not the experience we wanted for you. That said, we stand behind our work, which is why we offer a 90-day warranty on our services. If you're within that time-frame, I recommend working with the store that did the install to see what can be done to get this corrected.
Rated 1 out of 5 stars
Shattered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has installed by Best Buy and only a little over a month and it just shattered when I was looking at it the bubbles in the corner are now gone
No, I would not recommend this to a friendRated 1 out of 5 stars
It took 45 minutes And wasn’t even put on right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service all together. He ran around to everyone in the store and it still was not place on correctly. It broke a day later because of it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do a good job installing the iPhone screen protector. Wouldn’t want to get it installed by them again
No, I would not recommend this to a friendRated 1 out of 5 stars
The Zagg shield is fricken crocked.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Zagg shield is fricken crocked. I'm afraid to take it off because I'll have to pay another 8 bucks to get it put on. MAYBE straight
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts. We're unhappy to hear that you've had a problem with your shield and regret the inconvenience of your having to cope with such a situation. We'd recommend consulting Geek Squad about your options. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 1 out of 5 stars
Not happy with install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the install they left lots of bubbles on the screen installations.
No, I would not recommend this to a friendRated 1 out of 5 stars
Improper installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improper installation. Protector lifted up within 24 hours. Had to return to store for a new protector.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cracked screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't know until I got home and started using my phone and noticed there is crack in the cover.
I would recommend this to a friendRated 1 out of 5 stars
HORRIBLE CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.way to expensive. the person who installed it was extremely rude. i would rather do it my self.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installed my screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed my screen protector and it still has bubbles that aren't going away like he said that they would.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really was surprised they charged me to install Zagg shield on Apple Watch, would think it was a courtesy, paid $8 to install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Screen protector installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen protector was installed incorrectly. I need to go back and have a new one installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor sceeen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke and I threw it away now my cell phone doesn't even have the screen protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor install of screen protector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 45 minutes to get it installed. The member ruined 4 shields prior to getting it installed and there was debris underneath.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share your experience regarding a mobile phone shield install. It sounds like this service did not go to plan at all, so I apologize for any disappointment. It can be tricky to install a mobile phone shield and we certainly want to get it right for our customers. If your shield was installed but you’re unhappy with the result, we would recommend connecting with your local store leadership regarding the service for further assistance going forward. You can make a reservation to speak to an Agent in store at www.geeksquad.com/schedule.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not apply the screen protector to my Apple Watch without having a bubble in it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not get the screen protector to sit right on my phone after 4 attempts.
No, I would not recommend this to a friendRated 1 out of 5 stars
Better off installing it yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed the screen protector on a Galaxy s10 plus, they left the edges, they started to peel after a day.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.