Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 6873 reviews
(6,873 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad technician installed this on my Apple Watch. He did a horrible job I have a permanent bubble.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a plastic film with cheap glue. Im surprised it cost so much
No, I would not recommend this to a friendRated 1 out of 5 stars
not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was gonna be OK turned out to be one of the worst purchases over have I don't ever since getting it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they don't know how to do that very bad experience.I lost $8, they don't refund the money, I do not recommend this service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .No matter the service, we hope our customers will have a positive experience with our Geek Squad, and the services we perform for them. While it sounds like your shield installation didn’t end as positively as we would have hoped, if you’re still having trouble with this shield, please don’t hesitate to visit your local Geek Squad, so we might make sure it’s been installed correctly. To schedule an appointment, you can follow this link: www.geeksquad.com/schedule.
Rated 1 out of 5 stars
Unreliable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not solve problems. Customer service by phone is located outside the US.
No, I would not recommend this to a friendRated 1 out of 5 stars
lawbreaking spies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they sold me a phone that was rooted access and has ftp port back door to look inside my device.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The made a mistake installing the first one and since they don't have the same product I have to wait until it came to the Store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get service for what i needed it for so im confused on how u want me to do a review
No, I would not recommend this to a friendRated 1 out of 5 stars
Lost Pictures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of the geek squad because while reparing my computer they lost my entire library of pictures.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jim. We appreciate the initiative you took to share this with us. I'm incredibly sorry to hear about the pictures that were lost off your computer. This is always awful to deal with because parts can be replaced, but memories can't. We'd recommend connecting with that local Best Buy store to see if they can do any sort of data recovery. I hope this helps.
Rated 1 out of 5 stars
Shield
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept having to hit apps several times to make it click. Then while sitting on the charging station, I woke up and it was off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shield was not installed properly. There were tiny bubbles under it that never dissipated. I removed it after 2 weeks.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience. Having something to protect the screen on your device is certainly important, and learning there may have been issues with the way yours was installed is never ideal. If you have not had the opportunity to stop back into the store where you made the purchase, we'd encourage you to do so. More on our Return & Exchange Promise can be found here: www.bestbuy.com/return.
Rated 1 out of 5 stars
Apple watch shield not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep was very nice, But, the cover/shield came off after about 3 days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dust trapper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to remove a piece of dust that's trapped under the shield. Not good at all
No, I would not recommend this to a friendRated 1 out of 5 stars
did not remain intact for more than 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointing, this was a simple procedure I regret paying for them to do, should have had a teenager help me for free.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that the screen protector fell off. Depending on the brand of the screen protector, we may be able to replace it in store for you at no charge. Please swing on by your local Best Buy. We'll check it out and see if we can do that, and we'll get you the manufacturer's contact information for a replacement.
Rated 1 out of 5 stars
Poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this item for any phones with a curved screen. They don't stay intact very long.
No, I would not recommend this to a friendRated 1 out of 5 stars
Apple Watch screen install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time having an install and still having bubbles under the protector.
No, I would not recommend this to a friendRated 1 out of 5 stars
Screen installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By the second day my phone screen had bubbles already!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service, rushed, overwhelmed, could careless and got charged on top of it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality install
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed a shield on my wife’s watch but the shield started to peel off the watch after a short time!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Fitness watches are becoming increasingly popular, and we understand that our customers often want to protect that investment with some type of screen shield. Learning your wife started experiencing issues so soon after install is never ideal. The best way to determine what options may be available, would be to connect with a manager at the Best Buy where the install was completed. We appreciate you taking the time to share your experience.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed a glass shield on a new watch and the next day there were bubbyunder the glass.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.