Customer Ratings & Reviews

Hello! We appreciate that you took the initiative to share this with us. I also use these on my phones, and watches, and when they don’t’ sit correctly, I bring it back. I recommend you bring it back into the store and have them replace it. If not, you can also call us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.

We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

Thanks for your review! Screen protectors are a life saver when they are installed correctly, and we want to make sure that yours is put on and looks great. If you aren't happy with your installation, we would suggest speaking to the Mobile Manager or Supervisor at your local store about what options are available.

Hello,
Thanks for taking time out of your day to share your thoughts with us. We’re not big fans of leaving your screen unprotected. We’re sorry for the inconvenience that this caused you, and encourage you to partner with the store regarding this matter. You can find information about your local store at www.bestbuy.com/storelocator.

While I wish you were reaching out under happier circumstances, we appreciate you taking the time to upload this review. Making sure your phone is properly protected is important to us, so I'm sorry to learn the protective glass started peeling the next day. That is far from the experience we intended. Please work with leadership at the store who performed the Mobile Shield Install so they can explore possible options.

Thank you for taking the time to share this with us. We recommend waiting 48 hours after a screen protector is installed so that any condensation can dry out. It can cause bubbles under a newly installed protector, which tend to go away after that. Geek Squad Services carry a workmanship warranty, so if it still there after that time period, we'd suggest bringing it back into your local Best Buy.

Thank you for uploading your review. While we expect our Agents to do their best to provide a professional and clean installation, we're sorry to hear that this process took longer that you would have liked. We appreciate your feedback about this.

Thanks for uploading your review. It's always frustrating when an install takes longer than expected. We always strive to ensure our customers are provided the best service possible. We hope you give us another opportunity to better serve you in the future.

Thanks for uploading your review. It's always frustrating when a screen install doesn't go the way we expect it to. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

Hi Gunner. Thanks for taking time to share this with us. We appreciate your feedback and thoughts. If you have any further concerns or questions, feel free to let us know!

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

We appreciate that you took the initiative to share this with us. Screen protectors are an important preventative step to protect your device, and I'm sorry if yours didn't stay on as long as expected. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

Having a screen shield on a mobile device is a great peace of mind, but they are not the easiest to install. I'm glad that is a service that Best Buy offers, but hearing you are noticing bubbles after the install is never ideal. That is not necessarily uncommon in the few hours immediately following the application, but if you're still seeing this, please visit the location where you had the screen shield installed. A Blue Shirt or Geek Squad Agent, will be happy to see what options may be available to get this resolved. We certainly want your device to be protected, and it would be best if the screen shield was adhered as flawlessly as possible. If you'd prefer to call ahead, you can access the store contact information through the link provided. www.bestbuy.com/storelocator.