Customer Ratings & Reviews

I was able to get the Zagg screen installed on my new S8 the day of purchase after a relatively reasonable wait. The Geek was courteous but when he brought my phone back to me I noticed that the screen shield was not firmly attached at the bottom of the screen. He propltly took the phone back to the work area and was able to get it sealed better. By theime I got it hoe it was loose again and would make little clickilng sounds (the adhesive tough the phone screen then detatching). I kpet pressing to try to work it out and it did improve but never went away completely. After something like 3-6 weeks the screen started to fall off occasionally. If I recall correctly Geek Squad only covers this for 14 days. That said - not thrilled with the experience but the phone is an S8 which has the curved edge on the sides of the screen and this could be part of the culprit, though the failure to seal was at the bottom, not on the sides. That being said the value of having Geek Squad install a screen like this is minimized by the 14 day window - even 30 days inadequate. I would only suggest having them install it if, like me in this case, you have never done it your self and just want the peace of mind that you won't break it or mess up your phone screen with some silly mistake. Seeing it done - there's not much too it. When I get a replacement, and I will have to because it eventually fell off outdoors where the inside of the screen picked up tiny debris and removing it resulted in fingerprints and smears on the inside of the screen, I will apply the screen myself.

It was very nice to have a Best Buy tech replace the protective glass on my phone! Professional, speedy and friendly

Agent installed my cell phone protector cover perfectly. No bubbles or signs of it being on phone. He was very professional and helpful. I would definitely go back to this store for all of my future phone needs

Perfect installation in a matter of minutes. The product was places correctly and with care.

Thank you to the employee who so patiently assisted me and cleaned my very dirty phone and installed the new Otter Box case and protective shield. Not only “Best Buy” but best service too.

I do not trust myself when it comes to adding screen protectors to my phones. I always go to Best Buy and have them do it. Never had a problem and they are always willing to help. Highly recommended you get this service as you do not have to go through the brand name site to get a replacement, best buy does it in store for free after paying the initial fee. Highly recommended.

Screen shield install did not cost me the a thing because I'm a total tech member. I alway have a hard time getting the screen installed perfectly. Id rather have the Best Buy associate install it for me.

The best buy agent installed my ZAGG screen cover to my new Samsung Galaxy S22 Ultra. He did a great job. My only complaint is after spending 1,300. plus on the new phone.... I though it was pretty weak they charged me to install the cover. Just didn't seem right to me.

Everyone is so helpful and makes it easy to find and purchase what I was looking for!

Whoo hoo love the customer service and they are really helpful when I am not able to find a product for my iPhone

This a Best Buy location works very hard to be the best. Each employee goes out of their way to insure that you are happy when you leave. The absolute best customer service.

They always do a fantastic job. Exceptionally careful and always do a wonderful job. I have never had a bad experience with the Geek Squad. Thank you for your professionalism.

The agent installed screen protector perfectly. Looks great on ipad

Great service. Happened really fast and was very effective.

They have a device to install the shield so everything aligns perfectly. I’m glad I didn’t do it on my own.

Perfect one with the quality and quantity as usual Best Buy is the best all the time

Easy process & for the price of the phone you would think the would put on a screen protector for free. $1100 for a phone. $25 for a case. $10 for a screen protector. $8 to put a screen protector on in less than a minute. My son had never put one on & yhis was his 1st phone he purchased himself so paid fof the salesperson to put it on. It was wrung up as "Geek Squad".

Good customer service. Thanks for your help and support

I chose to have the Geek squad install the screen protector on my Samsung cell phone because I decided it was best to leave it to the experts and I was right at choosing them. The installation was fairly quick, and you can't tell the screen is on. Great Job!

It was installed by staff. The work was done quickly and well. It has performed well and protected my phone over many drops and crashes.