Customer Ratings & Reviews

My TV was not mounted straight. Service otherwise was okay.

Ever since the day I signed the contract for my home install, it has been one let down after another! My sales person was of little help and almost impossible to get ahold of as soon as they had my money. I have had non-stop issue with the very expensive electronics I had them install and months later am still having problems. I attempted to fix a problem using their online geek squad and was told they could not help and to call the 800 number. Once I did I was transferred twice then I was hung up on. I went into the store to speak to the Manager but waited 15 minutes to speak to a salesperson with nothing being resolved. I then gave my business card to the sales person and ask for him to have the store manager call me and I never heard from her.

Mount did not work. but they used a prior mount mount to make it work.

Pricey and expensive. Only use if you must for tough jobs

I do not believe TV installation is their best use.

Purchased a TV & sound bar in CA prior to moving & arranged for Reno Geek Squad to set up both. Two GS employees showed up; one a trainee. "Trainer" was outwardly not happy that work order did not include sound bar set up (not my error) & gruffly stated that it would be billed to store. Set up was fast as obviously they both had places to go. Was given "cell #" of primary GS employee to call w/ questions about a complicated TV. Of course, had questions, couldn't get TV & sound bar to sync. Multiple calls to GS over 3 days were unanswered. Trying to get assistance from store was a frustrating circus. Wound up having an out of state family member via FaceTime figure out the problem & finish programming the TV correctly for it's many options. Definitely a Geek Squad FAIL!

One of the installers was a little inexperienced perhaps in training. I was not really pleased with the service I received. I would only use again if I absolutely did not have anyone to install. Next time would just probably have husband and friends install

I think for the price I was expecting a little more.

Three Geek Squad people showed up, but only the leader had a clue what to do as to mounting and setting up the TV. He was pretty good, but mounted the TV in the wrong place and had to redo it. They other two had no idea what to do and were not very professional.

Very confusing in reference to the premium service. Spoke to 4 different people on separate occasions. First I was told that I could get the wires behind the wall, then I was told that I had to pay more $... Too much of a headache.

Tv is great. Bought recommended sound bar with rear speakers. Did not work. Now going on two weeks to try and get it right. My only offer from Best Buy is to spend more money and I still will not have what I bought. Not happy.

I paid the Geek service twice to connect my wireless tv to a booster and to a surround sound system. The technician did not check all the processes and still don’t have surround sound when using Netflix.

The contractor was in such a hurry to finish they did not explain much very well and it seemed that he did not want to be helpful when asked questions as he went through everything very fast.

My delivery and installation has been rescheduled four times and received an e-mail that the order has been cancelled. Upon calling customer support, I was informed that was an automatic computer generated message and the order wasn't really cancelled, it was just 15 days overdue and on back order! It is obvious the left hand doesn't know what the right hand is doing at Best Buy! If the installation actually happens on the latest delivery date of 8/21 I will be very surprised. In the mean time Best Buy has my money. This reminds me of Circuit City; of course they are now out of business!

Geek squad never showed up. They sent over a third party amateur. It was this person's first day on the job. Arrived 10 hours late, YES 10 HOURS!! didn't have the right tools, and didn't have the TV, short and wimpy. Send him to the store. Store refused to release the TV. I couldn't believe. Wimpy guy... so sad...I had to help him install two TV's. I Complained to the Store manager and they threw peanuts at me and gave me a very small credit. Honestly, demand Geek Squad to show up or refuse the service. Shame on you best buy.

Poor service, followed by job left incomplete, damage to my house walls as their failure to follow simple instructions to remove old TV and remount it with same existing mount upstairs and new mount on new tv that resulted in eight sets of holes in my walls...waste of time which was a direct result of installers taking 2 hour lunch which resulted in the 10 hour service call...and still did not get the setup correct which resulted in a week no tv and two follow up calls and countless trips to best buy store...

Read poor reviews online about Geek Squad. Was assured that my Geek Squad installer would be well versed in 4K HD equipment. At installation, Best Buy Geek Squad installer was asked to check if HDMI cable was capable of 4K HD service matching new LG 65-inch OLED 4K HD TV. Geek Squad installer incapable of responding to HDMI query. After LG TV performed an online software update, new TV would no longer connect to WiFi. Called Geek Squad installer as instructed but again he was of zero help.

This is something you should just do yourself. Not worth having me do it. They did the bare minimum and we had to do the rest

We had a very bad experience with install. First they couldnt show up because tv was not delivered on time. When tv was deivered and they were suppose to come install, the i staller sent a txt msg that he cant make it. Talked to costumer rep and they tried to get him back to install but didnt work out. The next avaliable was few days later. We canceled the wholw thing and installed ourselves.

The scheduling was an absolute nightmare. I received confirmations with a no-show. I had to take a day and a half from work. Customer Service hung up on me after being put on-hold. I was promised 2 call backs from supervisors that never came. Installation details were also wrong and had to pay more than quoted. Also promised a call from corporate that never came.