Customer Ratings & Reviews

I had the Geek Squad do multiple installs and in both cases they had to come back and fix issues.

Delivery was free but they charged me $100 for mounting the TV above a fireplace though the ad clearly states that delivery and MOUNTING is free. I called customer care a couple of times and was told that they have to charge the fee when installing above a fireplace. When i asked why they "have to charge" they couldn't provide an explanation. This was very misleading.

Made apt for in home setup. Came out, stated he couldn't do this by himself. He set up a new apt date. Second guy came (without a second person) and couldn't do because the tv needed larger wall mount. THAT NOT mentioned by first guy. If this all the better set up is, then what can be expected when any other device breaks down?

The initial installation was smooth and quick. They noticed that my TV had light leak and needed to be replaced. After several days and weeks of getting tossed back and forth and not having calls returned, they finally sent another tv out. Only they could not replace it because it was on a wall mount. Everything was fixed eventually, still a bad experience.

Price was way to high just to mount a replacement TV above a fireplace.

I was very excited to have purchased our new LG OLED tv and have it mounted. One of the reasons I like the OLED was the thin profile nd how nicely it would look against the wall. The TV is at least 7 inches from the wall and I should be asking for a refund. I will need some professionals to come fix it.

told them them when I purchased tv that it was uneven stone that i wanted to hang it on, they said they do every surface. When they got there to hang tv they said they can't hang on that surface and told me I had to call Spartan Glass to hang it. Called Spartan Glass and they said they do no such thing.

I was informed that I could cancel it when ever I want if I don't use the service. I called after one month to cancel the order and they said the cancellation is eligible only up to 7 days. I paid 150$ which is a complete waste. Please do find out before buying. I wish I could give a ZERO rating.

Installers did not show up on the day scheduled with no explanation. It took about 10 phone calls with long holds to schedule another installation time. Installers finally arrived 1.5 hours beyond the time window. When they got here they did a fine job with the installation

The tech said if I purchased a larger TV he would be able to hide the Wires behind the wall instead I have a plastic strip running down the side of fire place if he would of run it NEXT to the fire place instead of inches of center maybe it wouldn’t look so awful

Was sold wrong mounting for product purchased. Installers arrived later than proposed window. Cord kit was left off purchase. Poor communication trying to get problems corrected. Installation reschedule unable to confirm within reasonable timeline. Purchase still not fulfilled.

Was basically lied to by the Geek Squad installer. I gave a poor rating on the review I received in my email. When asked if I wanted a member of leadership to contact me, I said, "Yes." That has been over 10 days....still waiting (but not holding my breath).

One star is very generous...they did get the TV to my home. Bad scheduling, horrible set up, not user manuals for tv or remote. I had to call the store and tell them I either returned the tv or they dropped the Geek Squad charge...which they did.

The service was OK but there was poor communication on schedule. Geek Squad agents have no clue on product delays, appointment schedule or anything related to the order. The service rep just blamed the issue on their systems..haha..

Sales guy talked me into buying the total support, promising when they deliver and install the TV, they will also install stereo system for the tv, but not the case. The guys refused and said that would be extra charge. Such a ripoff.

Refused to hang purchased mount (used existing). Promised to return and mount later (short on time). I called to make appointment and was told he would return, but he will charge me another $85.00! I had to mount it myself...

They are lazy and make excuses not able to perform services due to company policies. I hired outside contractor and takes less than 1 hour to finish the job without touching the wire.

Thought I had paid to install this tv and two others, They charged me $400 more to do them. Have audio skipping on the new tv sometimes. Probably not the tv though. Don’t like it though.

Not worth buying the installation. Out of level, improper hardware, techs just want to throw it on the wall and leave. This is the 2nd time I used them. Pure waste $

All my cables were left outside wall. The electric cable required an extension because where the TV is hanguing and the electric outlet is to long! Again, awful!