Customer Ratings & Reviews

Utterly the most disappointing service ever used. Paid all together $425 and couldn't install my TV. I waited 10 days for delivery. Never doing b that again

I paid for this service to get the tv System I purchased mounted and set up but due to a little snow they cancelled and pushed me out a week.

My TV mount is still in the box. The geek squad that came was not the correct squad to actually install the mount and the TV. I am very sad!

Botched install. Workmanlike standards were not present end result took near two weeks and many trips back to Best Buy to straighten out the mess.

Very dissapointed with them. Tv is place on the wall too high. I feel its tilted to left. They did not attach it to cable or Antenna.

Installation was done badly in all aspects. We had to have another company redo the entire job.

There are unable to hang up my TV on my wall said my studs were too far apart so I sent it back

On time and professionally done. Saved a lot of time and headaches in the middle of a move.

Had to pay an electrician to finish the job that geek squad should have done.

Installers not done they promised when I purchased 75" tv

Told me they can’t do the job b4 they do site survey

Had to claim the refund for the cancelled service.

I'll preface my review by stating that once Geek Squad actually showed up and completed the service I was satisfied with the end result, so this review is not a reflection on agent "Kelton" and his crew but more so of Geek Squad's poor customer service and lack of professionalism in general. I do apologize in advance for the long review, but just bear with me here. My disdain for my first experience with Geek Squad begins with their failure to deliver upon and keep a scheduled appointment. I was excited about my new Sony 75" X900F tv being set to be delivered on 12/10 and was equally excited about using Geek Squad for the very first time to have my new tv mounted; that excitement would quickly turn in to frustration and disappointment. To rewind a bit, I purchased my tv, and host of other accessories, on BestBuy.com racking up quite the bill in the process (hey, ya gotta treat yo'self every once in awhile am I right!?) and purposefully looked for an open weekend date I could look to schedule my Geek Squad appointment since it's extremely difficult for me to make myself available during the week during Geek Squad's appointment windows. Anyhow, found an open Saturday on Geek Squad's online calendar scheduler and finalized my 1-4pm appointment window for Sat. 12/10. In preparation of the appointment I made sure I was free during my entire appointment window and followed Geek Squad's suggested prep instructions, unplugged the existing 70" tv and all video/audio inputs, moved furniture in order to clear the path for the crew, etc. ...perfect, I was ready for my new "toy" to arrive! That's when the frustration started, first Geek Squad Agent "Josh" called me around 1:30pm to say they were running late at their first appointment and were "overbooked", "ok Josh, not exactly confident in that response but thanks for the heads up - when do you think you can get here?" - Josh can't really say at that point but "will call me later". Two hours go by so I call Josh to check-in, "they are 'finishing up' at their previous appointment" - so now I'm getting concerned as my appointment window is nearing a close and Josh can't tell me when they will be able to show up and have set plans that evening, again Josh says "he will call me back". Guess what? No call back so I result to calling Josh's manager to see what the heck is going on, to voicemail I go - finally at 4:45, 45 min. after my appointment window expired and I have wasted an entire Saturday waiting around for Geek Squad with no new TV, "Eric", a manager, finally calls me back to apologize - little late on the apology, but ok. Eric says he'll do whatever he can to compensate me for my time being wasted (perhaps Best Buy gift cards or some other means he suggests). Guess what friends, it's Friday 12/14 and do you think I've heard back from "Eric" yet to make good on his apology on Geek Squad's behalf? You guessed it, no call, no nothing. As a long time Best Buy customer I'm pretty shocked by the unprofessional customer service I've received via Geek Squad during this ordeal and am equally disappointed with my first time experience using this particular service. Try harder Geek Squad.

We purchased to QLED 65" TV and set up to be delivered and mounted. I did see on the website that it said you could be charged extra to mount above fireplace and it suggested you enter your info into a calculator to see. When I entered my zip code in, I received a message that it was not available in my area. So, I read the info further and it stated that you would be charged more if it is mounted on brick. Our fireplace is not a real fireplace, It is just an insert into the wall. The tv is mounted onto dry wall and there is nothing behind the wall. There is no reason to charge more for this. The delivery was rescheduled three times and when they finally arrived, I was not home. They advised they will charge $100 extra to mount it and needed a credit card over the phone. I think this is ridiculous. We spent $1700 for a tv, $200 to mount it and you want another $100 just because there is a fireplace insert. Then I spent over 2-1/2 hours talking to people on the customer service line, was transferred three times, only to be told that there was nothing they could do. I will not be purchasing from Best Buy again.