Customer Ratings & Reviews
- Model:
- PW-601090
- |
- SKU:
- 4961854
Customer reviews
Rating 4.4 out of 5 stars with 280 reviews
(280 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the cold water, easy-to-use bottom loading feature, and affordable price of the Bottom-Loading Bottled Water Dispenser. Many customers mentioned that the cold water is refreshing and the bottom loading feature makes it convenient to replace water bottles. Some customers also appreciate the temperature control feature that allows them to choose between hot and cold water. However, a few customers complained about the noise level and defective units.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
These are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No more lifting of the bottles and spilling water all over the floor.
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product saved a great deal of money on refilling
I would recommend this to a friendRated 5 out of 5 stars
Perfect machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, works great, what more can you ask for?
I would recommend this to a friendRated 5 out of 5 stars
Nice water machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a christmas gifts and the kids love them
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
I would recommend this to a friendRated 5 out of 5 stars
Great products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best products I would recommend to some one as well!
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
I would recommend this to a friendRated 5 out of 5 stars
Very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product,everybody like this cooler, is very nice
I would recommend this to a friendRated 3 out of 5 stars
Could be better!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good machine overall but this one has "cold" water that actually really doesn't get that cold at all, basically it's just room temperature!!!
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Our machines should be uch lower than room temperature on the cold side. If you are within the return policy, and the unit is not damaged, the store of which you purchased it at will give you a refund. Otherwise, we have a strong warranty program. To take advantage of our warranty program, please give us a call so that we may research other options. Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.
Rated 3 out of 5 stars
Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dispenser is ok for the price and does its job. The bad part about it is that it keeps dripping water out the spout once your done getting water. Alot of wasted water.
No, I would not recommend this to a friendRated 3 out of 5 stars
Water cooler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for small office. I have to say I hate the design. Changing the water jug is a super pain and not sanitary. Wish I had purchased a top loading one.
No, I would not recommend this to a friendRated 3 out of 5 stars
Issues with Hot Water.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the Hot water working. Tried several things and seems to be broken.
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Hello ATSSG, We hope you are having a great day. Thank you for reaching out. I’d love to help you find a solution to this issue. Let’s try to get you fixed up!
If you have not tried it, turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the hot dispenser. Then, plug the machine back on and turn on only the red switch. Allow one 15 minutes for the unit to heat the water before checking the temperature. If it does not fix it, we will need to look at other options. You can either respond here or you will need to call customer service
at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine. Thank you - Cassandra P.
Rated 3 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read the description prior to buying. Does not have at room temp water setting but works well
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
I would recommend this to a friendRated 2 out of 5 stars
It Leaked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return this product at the store. After a couple of days use, it started leaking. I can't find the source of the leak but since it is still within the return period, I went ahead and brought it back to the store.
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Good Morning,
Thank you for reaching out to us. We are very sorry to hear that you were having issues with your water dispenser. From the information provided, we understand that you returned the dispenser to the store that you bought it. For future references, if you have any issues with your water dispenser, don't hesitate to contact us at (844) 237-7466, we are available Monday-Friday between the hours of 10 am to 6 pm EST, as we will be more than happy to assist you.
Best Regards,
José R.
Rated 3 out of 5 stars
Good for 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work very good for 6 months then water difficult to come out.
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Thank you for reaching out. We would be more than happy to assist you.
Below is a link to a troubleshooting video that you can view to help with this issue. If this does not work, please call us between 10 am and 6 pm EST, Monday-Friday at (844) 237-7466, for further troubleshooting information.
https://www.youtube.com/watch?v=_ZV36EQnj4A&t=141s
Rated 3 out of 5 stars
Not good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t last for even a year !!! That was a waste of money
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .If your product did not lat a year, please contact our customer support team as we have a strong warranty behind all of our products. Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.
Rated 2 out of 5 stars
Great for 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this water cooler about 10 months ago. It worked perfect for about six months, but then started to dispense water slower and slower. Now, it takes about a minute to dispense a 20 oz glass of water.
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Josh, thank you for the feedback. We would love to have an opportunity to resolve the flow issue with your dispenser. Please contact us through primowater.com or by phone. 866 429 7566
Rated 3 out of 5 stars
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product - Serves my needs. Nice use for my family.
I would recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to save some money on water, if they add water filter for that price that would be awesome,so you don't have to run to fill up water over and over.
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
No, I would not recommend this to a friendRated 1 out of 5 stars
Dispenser
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked well for a few months then water flow started to decrease. Now it takes so long to fill a glass of water, it is useless and not used. Could not find any removable part to replace or clean to increase output
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Good Morning,
Thank you for reaching out to us. We are very sorry to hear that you are having issues with your Primo water dispenser.
Since this unit is fairly new, the tap actuators may be misaligned. For instructions on adjusting the tap actuators, please follow this link: https://www.youtube.com/watch?v=_ZV36EQnj4A. At the 2:15 mark is where the troubleshooting tips start. If it does not fix it, please call us at (844) 237-7466 or email us at [email protected], our Customer Care Agents are available Monday through Friday 8:00 a.m. – 9:00 p.m. EST and Saturday 9:00 a.m. – 6:00 p.m. EST.
Best Regards,
José R.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this item a 0 if that was an option. The item was all scratched up and it was defective. When the water comes it it makes a loud noise and in general makes a lot of noise. I’m going to have to return the item.
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .We hate to hear that you had an issue with one of our dispensers and it sounds as if your unit was damaged during shipping. Please call our customer care issue and allow us to try to rectify the issue. 866 429 7566
Rated 1 out of 5 stars
Heat didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the convenience of a water dispenser in the house but had to return because the hot water dispenser didn’t work.
This review is from Primo Water - Bottom-Loading Bottled Water Dispenser
No, I would not recommend this to a friendBrand response from PrimoWaterCustomerService
Posted .Thank you for sharing your esperience. If you decide to buy another unit, and run into issues, please call us before returning. Troubleshooting effectiveness is at its highest when it is over the phone, and the customer is at the machine. Since we are unable to call out, please call us between 10 am and 6 pm EST, Monday-Friday at (844) 237-7466 to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.