Customer Ratings & Reviews

The Man that came go was "GREAT" new just what to do ,said the HP Printer and HP had issues and helped me with them ,also told me don't go down the road of ink ….

Good job ÀààaaaaaaaaaaaaaaaaaAAssdeweeddeeeeeeeeee

The agent downloaded the needed software to get our printer working again. After having bought the all in one previously. W/O being overly simplistic or insulting.

Geek squad knew exactly how to fix my printer problem. Also connected husband's phone to internet for us.

Geek squad was not able to prevent printer from always printing test pages when we print greeting cards.

The agent set up my printer and computer to scan documents to the computer and taught me how to use this feature.

Professional, kind and competent! Very pleased! Will call in future if needed!

Connor and the other Geek Squad members who have assisted me are the BEST. Prompt, professional, helpful and get the job done. That's why I'm a Total Tech Member.

Great people and awesome customer service. Very personable and attitude is very welcoming Thank you

Noah and Christion did a great job setting up tv that was delivered by them. Review of tv operation and asked if we had any questions.

After speaking with two different techs on the phone about my printer problem, they finally sent a tech to the house. He had the problem fixed in 5 minutes. Good job.

Agent setup my computer & printer, explained everything. Answered my questions with detail & excellence.

Identified the issue with my printer. Recognized it was an AT&T problem and told me how to resolve it with them.

The agent was courteous and professional and quickly resolved the issues that I was experiencing with my printer/ computer connection.

The agent was timely, courteous and fun to talk with. He mounted the TV, attached some devices and helped me with a few questions. It was a very professional visit.

VERY knowledgeable, professional, and friendly. Highly recommended.

After waiting a week for the scheduled appointment day to arrive, I received an automatic text stating the technician was enroute, and would arrive within 30 minutes on the scheduled day (around 12;00pm). At approx. 4:00pm that day, I received notification that the appointment had been cancelled, and that I could log in to schedule another appointment if desired. When I called in, the person could not provide any reason for the cancellation. I rescheduled the appointment, but the next soonest appointment would be another 3 weeks, and there was no availability sooner than that. I expressed my disappointment with this, but scheduled it anways. I asked to have a Supervisor call me to discuss this issue. I was advised that a Supervisor would call me within an hour. The following day, I called back in to speak with a Supervisor. I was never transferred to a supervisor, but after explaining the history and my frustration overall up to this point, the person I was speaking with was able to reschedule my appointment to the next day. The next day, the Technician showed up on time, and communicated with me from the time I was notified that he was on his way until the time he arrived. After about an hour of troubleshooting, the Technician was unable to determine the cause of the problem or identify a resolution. He said the only option was to purchase a new AI1 printer/scanner. I told him this was not an option, as this printer is only a year old, and I have $1,000 in new ink cartridges. I did not purchase this item from Best Buy like I usually do because it was not in stock. I did contact Best Buy GS for the repair because I've been a loyal customer for several years and have always had good results with the GS in the past. My frustration is not necessarily with the Technician, but rather the lack of being provided with a "next step" of what to try rather the simply replacing the device. I have contacted an Authorized HP Repair Facility in hopes that they can identify the problem and make the necessary repairs (what I hoped GS would be able to do).

The technician helped us with our problems and made some very helpful suggestions.

the printer is ok if it would just stop Jamming up in the paper area so far the printing is pretty good when it comes to color. excellent the first evening had to call the geek squad to find out how to put the paper into the tray, one thing it could have better instructions on how to load the paper tray.

Geek squad not only solved my printer issues but also helped with other issues related to new computer setup as well as explaining how to use Amazon firestick on TV. They did a great job.