Customer Ratings & Reviews

Hi QueenetO.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Ring Solar Panel! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi PatriciaB.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring solar panel to provide a charge to your Ring security camera. The Ring Solar Panel was certainly intended to extend the battery life on your Ring security camera, so you can rely on your security device for longer periods of time without recharging the battery. Rest assured, we are here to provide you with information to ensure your device is functioning as intended.

It sounds like you have some concerns regarding the Ring Solar Panel providing a charge to your Ring security camera. Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. The Ring Solar Panel will not begin charging your battery until its percentage drops below 90%. You may see the solar device’s status as “Not Connected” in the Ring app when your battery is over a 90% charge, and this is normal.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Jayamd.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like you are experiencing issues with the device in regards to battery life. The Ring Solar Panel is designed to provide a trickle charge to the Ring camera to extend the amount of time between charging cycles. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. Be sure to fully charge your Ring Quick Release Battery Pack prior to connecting the Ring Solar Panel to the camera.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring camera, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera.

The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Sandy.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Solar Panel to function as intended in order to supply power to your Ring security camera. The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you have some concerns regarding your Ring Solar Panel working with your security camera. The Ring Solar Pane is designed for use with Ring USB Type C cameras, including Ring Spotlight Cam Plus and Spotlight Cam Pro models. It provides power to your device and eliminates the need to deal with complex wiring and battery replacement. For best performance, Ring recommends at least 2–3 hours of direct sunlight per day for solar panels. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi SilverK123.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The Ring Solar Panel was intended to extend the battery life on your compatible Ring security camera, so you can rely on your security device for longer periods of time without recharging the battery. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there is some confusion regarding the Ring Solar Panel and your Ring security camera. This Ring Solar Panel is designed for use with Ring USB Type C cameras, including the Ring Spotlight Cam Plus and the Ring Spotlight Cam Pro models. It also comes with a USB-C to barrel-plug adapter for use with older-generation Ring security cameras. For any additional information, visit our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Toothbrush.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Solar Panel so that you are able to have a longer time between charge cycles. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected. The Ring Solar Panel was designed to provide a trickle charge to your Ring Camera to extend the life of the battery. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. The more events captured by your Ring Camera, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera. As most of our Ring cameras and doorbells are powered by lithium-ion batteries, it's important to note that at temperatures below 40°F, the battery is less effective at holding a charge and may require more frequent recharges

As cold weather sets in, lithium-ion batteries like those used in Ring Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working.

We have provided some information here regarding the effects of temperature drops on the device:
36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the Southern Hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi RhondaJ.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you can have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi AishaT. Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring device so that you are able to have a longer time between charge cycles.The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like your device is not operating as expected. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. For best performance, Ring recommends at least three to four hours of direct sunlight per day for Small Solar Panel, and at least two to three hours for Solar Panel (2nd Generation). With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the Southern Hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible. Ring solar products require direct sunlight to stay charged and provide power to the device. If the weather is cloudy or it rains/snows, this would limit the direct sunlight your device receives, which would lessen the charge. Colder temperatures may also cause your device's lithium-ion battery to drain excessively. With prolonged cloudy or winter weather, you may need to manually recharge the battery more frequently. When sunny weather returns and the solar panel receives enough direct sunlight again, it will keep the device powered.
We invite you to reach out to our Community if any additional information is needed regarding your Ring Solar Panel. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi CindyC.

Thank you for taking the time to share your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We undesrtand the importance of having your Ring Solar Panel installed and set up properly so that you can being using it right away. The Ring Solar Panel is designed to provide longevity to your battery-powered Ring device and help provide you with peace of mind about your home security.

In this particular case, we recommend that you reach out to Best Buy's customer service at: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to our community if you should need further information regarding your Ring Solar Panel.

Thank you,
Melissa from Ring.

Hi DavidP. Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The Ring Solar Panel was certainly intended to extend the battery life on your Ring Doorbell, so you can rely on your security device for longer periods of time without recharging the battery. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing an issue with the connector cord for the device being too short to reach your doorbell. At this time, the 20 foot cable that comes with the Solar Panel for your Doorbell is the only cable available for it. We recommend following the instructions below to install a Ring Solar Panel with a Ring Doorbell:

Select your install location for your Solar Panel.

When selecting your installation spot for Solar Panel, be sure to choose a spot that receives reliable sun exposure every day. Ring Video Doorbell Solar Panel can extend your Ring Video Doorbell battery life with just a few hours of direct sunlight per day.

Line up your Solar Panel.

To properly line up your Ring Video Doorbell Solar Panel:

Use the Solar Panel’s mounting arm as a template.
Mark the screw holes on your chosen surface with a pencil.
Drill holes (Optional).

Optional: Use a drill to drill guide holes where you marked the position of the mounting holes.

If you are mounting the Ring Video Doorbell Solar Panel on brick, concrete, or stucco, secure the included plastic anchors into the holes. You may need to use a hammer to secure the anchors.
If you are mounting the bracket on wood or vinyl, just use the included screws.
Put up the mounting arm.

Secure the mounting arm to the wall with the included screws.
Tighten until snug.
Put up the Solar Panel.

Slide the solar panel onto the mounting arm. Make sure it's seated securely.

Steps for the Fork Connector Solar Panel for Video Doorbell 2, 3, 3 Plus, or 4.
Attach the Ring Video Doorbell to the wire spacer and connect Solar Panel plug to your Ring Doorbells.

Take the free end of the fork connector cable and pass through the wire spacer.
Use the screwdriver to secure the fork connector cable on the terminal of the Ring Video Doorbell.
Attach the Ring Video Doorbell and wire spacer to the wall.

To properly line up your Ring Video Doorbell:

Place the Ring Doorbell next to your door, about 48 inches from the ground.
Level the device using the level tool.
Mark the positions for mounting holes with a pencil.
Optional: Use a drill to drill holes where you marked the position of the mounting holes.

If you are mounting your Ring Doorbell on brick, concrete, or stucco, secure the included plastic anchors into the holes. You may need to use a hammer to secure the anchors.
Steps for Micro USB Solar Panel for Video Doorbell (2nd Gen):
Attach Solar Panel plug to wire spacer and Ring Video Doorbell mounting bracket.

Take the free end of the charging cable and place it on top of the mounting bracket with the plug piece in the center of the rectangle bracket.
Attach the wire spacer and Ring Video Doorbell mounting bracket to the wall.

To properly line up your Ring Video Doorbell:

Place the Ring Doorbell next to your door, about 48 inches from the ground.
Level the device using the level tool.
Mark the positions for mounting holes with a pencil.
Optional: Use a drill to drill guide holes where you marked the position of the mounting holes.

If you are mounting the Ring Doorbell on brick, concrete, or stucco, secure the included plastic anchors. You may need to use a hammer to secure the anchors.
Plug in the Ring Video Doorbell and attach to bracket.

Plug the free end of the charging cable into the back of the Ring Video Doorbell and click into place.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.