Customer Ratings & Reviews

Hello SteveB,

We strive to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them for your home security. Rest assured, we are here to provide you with more information regarding your concern.

Ring solar panels require direct sunlight. Filtered or indirect sunlight through the clouds will not provide a charge to your Ring devices. If the weather is cloudy, or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery. If your battery life is still relatively short even with the solar panel installed, your Ring device's daily activities and subsequent power drain is more than the solar panel can provide. If you receive a lot of motion events in a day, try adjusting your sensitivity to reduce unwanted motion. Here is a helpful support article with more information: https://ring.com/support/articles/yau16/Troubleshooting-Solar-Panel-Gen-2-and-Small-Solar-Panel.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi Notafan.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Solar Panel to function as intended in order to supply power to your Ring cameras so that you can keep a watchful eye on your property. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and provide you with more information regarding the concern mentioned in your review.

It sounds like your Ring Solar Panel is not performing as expected. If your Ring app says your Ring device is "not connected" to solar, we suggest making sure you update your Ring app to the latest version. Then try plugging in the USB-C connector again. Press firmly to make sure the connector is fully plugged into your device.

Ring solar products require direct sunlight to stay charged and provide power to the device. If the weather is cloudy or it rains or snows, this would limit the direct sunlight your device receives, which would lessen the charge. Colder temperatures may also cause your device's lithium-ion battery to drain excessively. With prolonged cloudy or winter weather, you may need to manually recharge the battery more frequently. When sunny weather returns and the solar panel receives enough direct sunlight again, it will keep the device powered.

We invite you to visit our support center if additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Krystal.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you can have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Beamusic.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.