Customer Ratings & Reviews

Hood installation was seamless. Installers were prompt, professional, courteous, and finished in a timely manner. The dup was patient and promptly showed me not only showed me how to operate the vent hood, but also how to disassemble and clean the screens. Excellent service!

Happy with the product - works well - and the installation crew knew what they were doing!

Very sleek look goes well with rest of appliances, great lighting over cooktop! Very satisfied with purchase

Product is good but scheduling was horrible. No one showed up when it was scheduled. Upon calling found out that the ticket was closed without installation.

The installation went smoothly. My installer was great and had my laughing throughout the installation. The range hood works well.

Brad was amazing. I had to reconfigure my hood from venting out to recirculating unit. This was all new to him but masterfully, he figured it out and had it up and runny nh perfectly.

The installers did a great job. They installed a new pipe going up for my exhaust vent and the range hood perfectly. Very happy with their respect of my property. It was so worth it to sign up for the My Best Bug plan. Cheers to my installer Ramon and the gents he works with!

Range hood was installed professionally. There were issues with the fit. The technician was able to work around the issue and successfully installed.

I purchased a rangehood (plus installation) 6 months ago. After some delay, bestbuy came to deliver it and install it, but only to find out it was defective. So, that team left saying bestbuy would contact me to process a replacement order. I waited for several weeks before I called them to check. They said the system showed it as a completed order instead. After I explained to them what had happened, they created an order to deliver a new rangehood. When that was delivered a couple months later, they found out that they didn’t create an install order. A couple months later (after I spoke to several MyBestBuyTotal agents), they finally submitted an order for installation and another order for pickup (defective range hood). Today is the appointment day for both. But before the installation team came, the pickup team came and left without picking it up because they are not allowed to uninstall it. Later, the installation team came. But when they opened the replacement rangehood, they found that to be damaged also. They took it back with them. I was told Bestbuy would contact me with a replacement order and schedule delivery and install. It hasn’t happened. This either shows a clear gap in information shared between systems or just a worst customer service team without any integrity . Bottomline.. This is such a horrible experience for any customer. Being a long time bestbuy customer, I am in a shock to see the degradation in service.

This dishwasher met our requirements and operating outstanding.

The install team was very professional and found a way to install the product without cutting into the existing cabinet.

I was very pleased with the entire experience. After I purchased the under-cabinet range hood the folks at Best Buy kept me informed of delivery status. The install crew arrived at the home on time and did a great job installing the hood. 6 Stars. Thank you.

We love our new Zephyr range hood and were so impressed by the guys who installed it. They knew what they were doing and even retraced their steps when almost done when they realized that not all the plastic covering had been removed from one side of the hood. Took it apart, took off the plastic, and reinstalled it. Very professional.

This range hood replaced an old one and made my stove just shine! Really folks, go to Best Buy and get a good look of this range hood, I sincerely recommend this product!!

Love it. Looks so nice and sleek over my range. Makes my kitchen so much nicer

Installation went well until they said they couldn’t use the power cord from the old range hood and that I would need to purchase a new power cord. They sold me one for $46. I could have bought one from Home Depot for $20 but that would cause them to back to come back for the installation.

Very bright LED light. Love it! Would recommend to others

Guys that install the replacement unit were great! Just waiting on the other crew that needs to finish the outside installing of the the vent

The installation was great. The installers were helpful and cleaned up after themselves. I have a concern with the hood itself, but the installation was great.

The installation of my dishwasher was great. They good Job. Thank you